“We purchased a travel bundle at the baby show in Birmingham. We were sold the bundle and showed all of the different parts that would be included. We received the delivery over 6 weeks later with one of the parts missing, only to be told that it's not included in the travel bundle. It shouldn't have been sold to us this way.”
“I ordered an Oyster 3 pushchair system
from baby planet in Ashby. Firstly it took a month for it to be delivered to the store and even then I had to ring and enquire about it as I was never contacted. Then when I went to collect my pram certain items were still not there, so heavily pregnant I had to make multiple trips to and from the store. When opening my pram I found there was no adapters to go on my car seat, so when I rang the store to enquire about this they said they must have gave them to me so there was nothing that could be done. After spending £900 on a pram with them, why I would lie about £20 adapters is beyond me. They told me I could purchase some more but they would not order me any in, I will never be purchasing anything from them again. Disappointed.”
