Bags of Love Reviews

3.1 Rating 59 Reviews
53 %
of reviewers recommend Bags of Love
3.1
Based on 59 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email

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Bags of Love 5 star review on 29th August 2023
Karen
Bags of Love 5 star review on 25th June 2022
Average Blows Competitive Spirits Podcast
Bags of Love 5 star review on 25th June 2022
Average Blows Competitive Spirits Podcast
Bags of Love 5 star review on 25th June 2022
Average Blows Competitive Spirits Podcast
Bags of Love 5 star review on 8th April 2022
Prince Harry Thompson
Bags of Love 5 star review on 8th April 2022
Prince Harry Thompson
Bags of Love 5 star review on 8th April 2022
Prince Harry Thompson
9
Anonymous
Anonymous  // 01/01/2019
We set up an online store just to use a custom glasses case product on this website. We had made a custom case for my mom as a gift a year ago. Everyone loved it and we wanted to sell them. The case had her name on top, and a print on bottom. So we reached out to Bags of Love via their online chat service to ensure that it was ok with them that we print & sell their products in this manner (which it was & we have screenshots of that convo), proceeded to set up the whole company, and then went to work creating tons of material for our store based on this glasses case. People would be able to customize it with their name on top, and choice of photos, etc. We got our first customer, which we were excited about. We received the case in the mail, and the print of her name was REALLY off center. We went back to the Bags of Love website, pulled up the design template mockup that we had filled in to order the product, and that design was perfectly centered. We contacted their customer service team with 2 photos (one of the actual case & how off it was printed, and one of the centered online design mockup). They informed us that this inconsistency with printing would continue to happen if we kept ordering products, and that centering would never be able to be guaranteed. They replaced this one order but notified us that they would not be doing so for future orders for our store, and that they didn’t want any future complaints. When we suggested that they state clearly on the glasses case page that there’s a margin of error in print, or that they can’t guarantee centering (which would’ve saved us all this trouble if we had known), they directed us to read the guidelines on the glasses case page, which we proceeded to re-read a second time and still found no information there regarding a warning about what we experienced. We’ve wasted money, time and effort that could’ve been avoided if they were more transparent on the product page. And we were surprised that it could get through their quality check as well without someone catching how off-center it was, didn’t give us a lot of confidence in their process. My husband and I are both graphic designers and we’ve worked with tons of different print shops for a wide variety of things - we’re used to reading print guidelines and working within specific parameters. This experience was a big disappointment as we followed their guidelines and still ended up with a faulty product, and no guarantee of improvement with regards to future products. We’ve since had to totally re-structure our business and it’s unfortunate how much time and energy we lost on this. Based on the experience we had, we don't feel that this company really cares very much about the concerns of people like us, nor are we convinced that they're doing everything they can to provide top quality products with transparent advertising. The product we ordered is not the product we received, and they clearly stated they wouldn't replace future faulty prints. The customer service responses that we got also felt like they were just dancing around the issue a bit instead of dealing with the root of the problem and admitting to fault. Hope this review saves someone else from having a bad experience like we did. Regards, Liza & Tim
Helpful Report
Posted 3 years ago
Horrific. Lies throughout the entire process about shipping time. The labels are now too late and I no longer need them. I will NEVER use this company ever again.
Helpful Report
Posted 3 months ago
When checking out, delivery times were listed as 3 - 6 business days. My order arrived after 16 days! It was meant to be for company staff Xmas presents and it was late for the party! You should make it more clear that shipping comes from Europe and that there is time needed to print, displaying 3 - 6 business days should be illegal! Youre dishonest to not be transparent, plain and simple!!! And your customer service then just sent me screen shots of the fine print!? Ridiculous. It should not be in the fine print, it should be displayed clearly in large print at checkout.
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Posted 2 years ago
The masks adult size medium that we ordered don’t even fit my 11 year old son. The personalized images on the masks are very bad quality. For 60 dollars not what we expected. Theyre unwearable garbage and no exchange or refund is proposed.
Bags of Love 1 star review on 1st September 2020 Bags of Love 1 star review on 1st September 2020
Helpful Report
Posted 3 years ago
I had a canvas made of a wedding photo, taken by a professional photographer. I added text via Bags of Love’s platform on their website. The finished product was so dark, you can barely make out the image. The drop shadow on the text almost non-existent, making the text not legible beyond six feet The finished product looks NOTHING like the image I edited on their website. When brought to Bags of Love’s attention, this was their reply: I have forwarded the image and the concern to the production team for a review and received an update from them. “They have informed me that the design supplied was dark therefore the printed result is dark.” No offer to correct the problem, just an offer for me to re-purchase the same canvas at a 30% discount. Why on earth would I pay again (70%) for another canvas I can’t hang?! Anniversary present fail.
Bags of Love 1 star review on 9th August 2020 Bags of Love 1 star review on 9th August 2020
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Posted 3 years ago
well after ordering a photo print vest i looked on their website again for something else to buy as such good service is not the norm, and i wanted to make a repeat purchase. again i was very pleased with the handholding and assurances i got and they delivered again! quick and smile inducing result! well done and thanks, i won't supply pics as both purchases are photo gifts and i don't want my granddaughter's on here but believe me when i say they did great 2 thumbs up 👍🏾👍🏾
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Posted 3 years ago
I ordered place mats from this company. They have two sizes listed, small and large. There are dimensions listed, but I assumed large would fit a standard plate. When they arrived they were too small for even a small plate to fit. The plate went over the edge of the mat. I contacted the company for support to either remake them in a usable size or issue a refund. They were unwilling to do either. They offered me $10 for my $170 order. This is a real buyer beware company. Do not order from this company!!
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Posted 5 years ago
was very simple to navigate their website and follow a template to design my product. arrived within two days of order and looks so much better than I hoped. delighted with my purchase
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Posted 6 years ago
Delivery and order was bang on schedule
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Posted 6 years ago
Bags of Love is rated 3.1 based on 59 reviews