Bambooo Reviews

3.9 Rating 106 Reviews
F
Happiness Grade

Bambooo have a Customer Happiness Grade of F. Customers are happy with their customer service but are unhappy with their refunds.

F

Refunds - Difficult

11.11%
Industry Average
Shocking company. My order was forgotten about even though they had the money. I returned the items, all with labels attached and in original packaging. Initially they claimed not to have received them even tho I had them tracked and signed for, and then they claim they wont refund as they have been worn! Don't buy from these people
- Debbie
This company is a farce. The product they sent had a manufacturing fault and fell apart. They said I would get a refund but sent a gift card instead, minus the price of shipping the original faulty product to me. They failed to respond to further enquiries. The whole setup feels like a scam. The products are incredibly poor quality and the customer service is a joke. Avoid at all costs
- Anonymous
I cancelled the whole order and received a refund.
- Gillian Mullin
C-
58.82%
Industry Average
This company is a farce. The product they sent had a manufacturing fault and fell apart. They said I would get a refund but sent a gift card instead, minus the price of shipping the original faulty product to me. They failed to respond to further enquiries. The whole setup feels like a scam. The products are incredibly poor quality and the customer service is a joke. Avoid at all costs
- Anonymous
Said they sent the goods 48 hour tracked, 8 days later Royal Mail still faven't received the item. They don't answer emails so obviously customer service is not important to them. Gave had to take a dispute out with PayPal. AWFUL company, avoid at all costs.
- Anonymous
Items ordered 8th Feb, but not shipped until 14th and received in the 15th. Wrong size was received, made contact the same day asking how to return, two days later still no response. Have contacted my credit card provider to cancel payment. Poor comms, disappointing customer service.
- Martin