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Banggood Reviews

4.4 Rating 7,691 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

4.4

Based on 7,691 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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702

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to order something from Banggood, but it didn't arrive as planned and it ended up being shipped back to Banggood and I never got what I bought. The customer service was terrible, no one wanted to help me and I never got my money back. Steer clear of this website!!”

Posted 3 years ago

“The only problem I had is that I received the item to-day. 76 days passed from the 3 rd September 2020. In my opinion delivery took too long. Regards Ronald Micallef”

Posted 3 years ago

“Terrible website experience, do not subscribe to their newsletter they will not let you leave. I have tried every method for them to stop contacting me and it still has not worked.”

Posted 3 years ago

“Fed up with the whole sorry experience. Below is the tracking details Nov 02, 2020 10:43 Your parcel is being sorted for delivery. We’ll update you when your parcel is on its way to the delivery destination. Nov 02, 2020 09:47 Your shipping information has been submitted to Aramex (formerly Fastway Couriers). Oct 17, 2020 01:35 Package has been sterilized and shipped out. Oct 14, 2020 22:40 Our warehouse has started packing your items. Oct 14, 2020 22:32 Order placed. Note the 2 weeks from sending item to it arriving in Sydney, it has now sat in Sydney for 9 days waiting to be sorted. NEVER AGAIN BANGGOOD”

Posted 3 years ago

“Shipped defective product when approached they refused to acknowledge. Nearly after one month agreed a refund of Cad 40 but never received. Total scam.”

Posted 3 years ago

“Deceptive communications, lengthily shipping times and when the production couldn't do the described functions (straight out if the box) the customer service representative argued over the return and were only willing to give a part refund. When we finally had them agree on a full refund they refused to accept the posted item and it returned to us around 6 months later damaged beyond repair. In A nutshell I would describe them as liars and I wouldn't recommend anyone buy from them.”

Posted 3 years ago

“Good quality product. Very reasonable price including delivery. Delivery took a few weeks but that was expected and o.k.”

Posted 3 years ago

“100% Quick delivery”

Posted 3 years ago

“Quick delivery, great product”

Posted 3 years ago

“80%satisfaction”

Posted 3 years ago

“bien reçu et en bon état merci.”

Posted 3 years ago

“Fast delivery very satisfied”

Posted 3 years ago

“well received item.”

Posted 3 years ago

“Have waited over 70 days for delivery of our purchase. Called company and they told us the product is stuck in the delivery process and that it is up to us to research what the problem is! They will not fix the problem or refund our money. From reviews below, looks like this is a common issue with "Bangood" I'd bet that the positive reviews, especially regarding fast delivery, are FAKE. Do yourself a favor and buy somewhere else.”

Posted 3 years ago

“OrderID:78818171 Recieved Mini PC which was broken during the shipping - https://www.youtube.com/watch?v=9a27iqfZcJk . After 7 months of e-mailing and attempt to return the item they are proposing me partial refund which means I will loose ~70USD despite I payed for insurance shipping. Will never use this shop again.”

Posted 3 years ago

“I do not recommend ! After orders of thousands of dollars, they refuse to solve my problem with an order placed 62 days ago and which never arrived in Europe. I usually paid with paypal and there were no problems. Now it was a gift from my daughter who paid with the card. Goodbye money, goodbye order. Nobody notices you, only automatic answers. And it's not just about this order, in general, banggood has changed for the worse. I do not recommend ! AWB GLS: 612370717632”

Posted 3 years ago

“Don't purchase from this company! My item was faulty upon arrival. I have been emailing Banggood for months and the customer service team just reply 'I will escalate your concerns', but nothing ever happens. Finally they asked for more photos, then a video, then its escalating again!. This is just a strategy in the hope you will give up trying to get your money back or a replacement. At one point, Banggood offered me USD7 dollars as compensation (for a $170 item!) They are a company that do not care. Do not purchase from Banggood. It's taken 3 months and I have lost my money.”

Posted 3 years ago

“I ordered an expensive GPS-Tracker that should have 3G, but it supports only 2G. Banggood sells scam products!! The only thing that the customer service says is, that the warranty is over :( They wont send me a product with 3G, or pay a refund.”

Posted 3 years ago

“The worst experience ever. I think they are stealing money and don’t send products as they don’t have a WH”

Posted 3 years ago

“Horrible experience. Received partial order, emailed multiple times, once even in Chinese, no replys, they already got my money so good luck getting it back from them.”

Posted 3 years ago

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Banggood is rated 4.4 based on 7,691 reviews