Bar Stool Co. Reviews

Name: Bar Stool Co.
Rating: 1.41

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

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1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Phone:

1-888-472-1815

Email:

support@barstoolco.com

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Bar Stool Co. 2 star review on 22nd May 2018

Kim Farlow

Bar Stool Co. 3 star review on 7th May 2018

Mollie Siri

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FRAUD ALERT!!! They took our money, but never delivered the product. No response. BEWARE!!!”

Helpful Report

Posted 5 years ago

“One of the stools I ordered arrived defective.. the stool did not sit flat and was not the same height as the matching one i ordered. I emailed customer service and was promptly sent the replacement parts, however the 3 of necessary parts were missing from this replacement package.. I had to email again to finally get the parts I needed.. big headache and long wait!”

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Posted 8 years ago

“Still have not received my order....”

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Posted 8 years ago

“Like everyone here, I was left hanging with a charge & no furniture from Bar Stool Co. Their site went down 2 weeks ago & it appears they are out of business. However, I had PayPal open an investigation & since Bar Stool didn't respond, I got my money back. I hope you will also. You may have the protection you don't even know about. Best of luck to you all.”

Helpful Report

Posted 5 years ago

“Placed order for 11 chairs, 1 office for 180$ and 10 dining for 385 a piece and received only 1 and the rest of the order is missing, no one answers and website is out of business please be aware it’s a scam, lost 3850$ from November of 2018 to the date- 03/11/19”

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Posted 5 years ago

“We placed an order in Dec 2018 for 8 dining room chairs. We were getting emails stating separate shipments so we contacted them and stated we would like for them to all come at one time, because the first shipment would arrive while we were out of the country. They said that was no problem and they would hold first shipment till second was ready. That didn't happen. Thanks goodness for relative who happened to stop by to collect mail. After getting all chairs and assembled them, there was one chair that was defective on one leg mount. No matter what we tried, that one leg sat 5/8" off of floor and chair would wobble. On Jan 10, 2019, I called and was told to fill out online request for fastest support. I did and it states "A support person will contact you ASAP." As of today, March 8, 2019, no one has contacted us by phone or email. After a couple days, I started to call and now it puts you on hold for about one minute and then tells you to leave a message or contact them thru chat for fastest service. You will not be able to talk to anyone on phone. I left messages and chatted with several people and no help what so ever. I even filled out the online request 2 more times. They just do not care after you have made your purchase. We did a quick search before our order and the one or two sites we found rated them decent. But now when you do a broader search, you can see just how bad they are rated. I would say "Stay Away" from Bar Stool Co.!”

Helpful Report

Posted 5 years ago

“This sham of a company took $1000 and never sent product. My story is the same story as everyone else’s - they do not answer emails or calls and now their website is down. We need better laws for consumer protection. I have been in touch with a lawyer and will be be filing a lawsuit against loser owner Dylan Bongiovanni for his reprehensible “business” practices. I’m sure he’ll claim chapter 11 and walk away from all this unscathed... which is REALLY unfortunate.”

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Posted 5 years ago

“They will not respond. I feel I lost my money. I ordered three bar stools that I will never get. I ordered them in January requested updates numerous times. Now their website is non-existent. BUYER BEWARE. DO NOT BUY. This company has NO integrity. SCAMMERS”

Helpful Report

Posted 5 years ago

“I have NEVER had a more aggravating experience with any company than I've had with this one. I wish I could give them zero stars. I ordered a TV stand on December 30, 2018, with a shipping date of January 7, 2019. By January 9th, still no shipping date so cancelled order and received a cancellation e-mail on same date. Two hours after that e-mail, I received an e-mail from Fed Ex showing item was shipped and given a tracking number. Called Fed Ex and reported the order was cancelled and requested they ship item back to sender. Received confirmation from Fed Ex that item was shipped back to sender and given a name of person signing for item when received by them. Called my credit card company and disputed the charge as I had made numerous phone calls to company for a refund with no positive outcome. When Bar Stool Company responded to my credit card company, they outright lied to them and told them the item was shipped and was received by me. The credit card company therefore placed the charge back on my account. Numerous phone calls later and I was required to fax all my documentation back to credit card company showing that I NEVER received item and providing them with date of return and who signed for item. Now, I'm waiting for the credit card company to charge back the amount from Bar Stool Company and give me a refund. I received a canned letter from credit card company showing they have decided in my favor and will remove charge again from my account. I have been working on this issue for over two months and I still do not have a refund on my account. Now I find out that the credit card company is yet again contacting Bar Stool Company and giving them 90 days to reply to my dispute. They lied to the credit card company the first time, what's to stop them from lying again? Bar Stool Company no longer answers the phone on their customer service line and they have shut down the on-line chat. The only way you can get in touch with them is through e-mails, which after a month and a half, I still haven't received a reply. I have contacted my State Senator and written the Better Business Bureau to file a formal complaint against this sham company. My credit card company felt so bad about what this company is doing to me, they issued a $50.00 credit on my account to help defray the stress I have experienced with Bar Stool Company. It's really amazing and baffling that a sham company can place a charge on your account in a matter of seconds, but it can take months to process a refund even if you have signed evidence showing you never received the item. Obviously the laws in this country favor the businesses and not the consumers!”

Helpful Report

Posted 5 years ago

“They charged my card and no product was ever received. This website is a total scam. This guy is listed as the owner of the company. Dylan Bongiovanni.”

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Posted 5 years ago

“I ordered a chair on Jan 2, was promised it would ship Jan 17, and still no chair! I've emailed and called several times with no response! Customer service with this company stinks - don't buy anything here!!”

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Posted 5 years ago

“They dont even deserve one star.. this company is a joke. Stay away!”

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Posted 5 years ago

“Worst experience ever. Company kept giving us the run around with our order. Month and a half since our order was placed, and still haven't received our order. Phone service horrible. You can hardly get anyone on the phone. If you request a supervisor or manager, they are alwsys in meetings. No matter what time you call. They say they will return your call, but never hear back from them.”

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Posted 5 years ago

“Stools are great but customer service is awful. A long delay between placing my order and receipt of stools prompted me to call 4 times. Each time, I was told that they needed to research and call me back, but they never did.”

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Posted 5 years ago

“I ordered a table on Bar Stool Co. and used their chat feature to check that the table is in stock and would ship within 2-3 days as advertised because I needed the table in time for an event. Representative confirmed it was in stock and would in fact ship within 2-3 days and even helped to price match for me - all is great and I placed the order on April 27, 2018. Fast forward a few days, I get a shipping confirmation an April 30. I track the shipment and am completely surprised that the estimated arrival date is May 18, 2018. I am absolutely livid. I reach out to a customer representative again and she confirms that it is "taking longer than usual" although it did ship within 2-3 days as advertised. She said that typically it arrives much earlier than the estimated shipping date. So I ask her when it will arrive. She tells me she emailed their shipping company and they will email me. I've heard nothing since. If you want to never know when your furniture will actually arrive, this company is for you! I will NEVER buy here again.”

Helpful Report

Posted 5 years ago

“I am livid. I ordered these chairs from Bar Stool Co. because it was $10 less expensive than other competitors online. I regret this decision greatly. I placed the order on 4.2.18. I was sent an email confirming my order. 6 days later I check to see where in the process my order is and it says preparing for shipment. I give them a call and some lady answers and I ask her if there's any reason as to why my order hasn't shipped yet. She takes down my information stating she can't reach the warehouse and they will call me back. 2 days later, of course not receiving any phone calls, I call again. The same lady answers and again I ask her what the problem is. She again takes down my information and says I'll get a call back. 2 days later again I call and fed up with this, I say just cancel my order. She says she cannot cancel but will let "them" know that I'd like to cancel. Not thinking this message would go anywhere I replied to my order email stating that I'd like to cancel my order. Here "Dylan" replies to me saying how sorry he is and that he can expedite my shipment for 2 day shipping at no extra charge. I say if I can get it in 2 business days I won't cancel. He then tells me my order will be shipped that day and I will recieve a confirmation email. The FOLLOWING day I receive an email saying the package has shipped and will be due in 1 week's time, not 2 days as we had discussed. Again, I reach out to "Dylan" to point this out. He apologizes and says he called FedEx and updated it so it will be delivered in 2 days. 11 days after placing my order it finally gets shipped. But guess when my package arrives...1 week later. So finally I have my chairs and as I look at one of the packages I notice the box is pretty beat up. So I open up the box and sure enough one of the legs is broken in half. I've reached out to modway for a replacement and we'll see what they say. To top this off the chairs aren't grey but have a green tint to them. This has been my worst online shopping experience to date. I've attached pictures of my correspondence and the broken chair.”

Helpful Report

Posted 5 years ago

“Just like some of the other reviews. I am stuck waiting for a table that is somehow lost in shipping. I have to reach out to this company constantly. I asked for a refund and hope that process isn't as bad as my whole experience has been. I know the prices are cheap but I would pay double to get better customer service and my actual table.”

Helpful Report

Posted 6 years ago

“I'd give this company zero stars if I could. First off, I was told when I ordered that my chairs WERE in stock. ONE WEEK later, I get an e-mail that my chairs are back-ordered and this is ONLY after I had followed up on my tracking info which said "preparing to ship" for a week. I made several attempts after that at contacting the company, to no avail. Ok, they did e-mail me back saying we will update your tracking info and follow up (NOT!). My original phone call was never returned to this day; my e-mails continue to go unanswered for any information and now the tracking information doesn't work to allow me to even track my order. I called last week and the poor operator said, "I can't help you, I'm only an answering service". What type of company doesn't have employees or service consultants that can actually help you? I want to cancel my order immediately and want a full refund. The Better Business Bureau is my next stop. This is utterly ridiculous. I did see this same type of review below so I'm happy to at least know I'm not the only one receiving this treatment. Absolutely horrible experience! I have never dealt with such poor customer care and communication. We all know things happen and there are always late shipments, etc. but have a little respect for your customers and at the very least, acknowledge them and update the status every once and a while. I will never order from this company again.”

Helpful Report

Posted 6 years ago

“Ordered 6 bar stools 10/30. Contacted company 10/31, 11/1, 12/5, 12/6, 12/7, 12/14, 12/15, 12/19, 12/28, 1/7 (via chat message) and today. Please process a complete refund for #1992476 - never received the 6 bar stools I ordered and purchased in October. Also, please confirm you received this message.”

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Posted 6 years ago

Hello, Thank you for your order and feedback. We apologize for the long delay with your order. We have cancelled your order and issued a full refund as of 1/18/18. We are sorry we were unable to fulfill your order at this time. If you are able to find something else you like on our website, please contact us at 1-888-472-1815 and we will be happy to offer you a discount for all the troubles! Please feel free to contact us for anything else. Kind Regards, Bar Stool Co.

Posted 6 years ago

“Ordered 2 bar stools over 2 weeks ago. Haven't received the stools nor have I received any status update. I have sent 3 emails and left 2 different messages and received no response! Customer service is a joke. I have called all different times of the day and no one answers the phone.”

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Posted 8 years ago

Bar Stool Co. is rated 1.4 based on 109 reviews