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Bar Stool Co. Reviews

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

Company Reviews

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

1-888-472-1815

Email:

support@barstoolco.com

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Bar Stool Co. 2 star review on 22nd May 2018

Bar Stool Co. 3 star review on 7th May 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like everyone here, I was left hanging with a charge & no furniture from Bar Stool Co. Their site went down 2 weeks ago & it appears they are out of business. However, I had PayPal open an investigation & since Bar Stool didn't respond, I got my money back. I hope you will also. You may have the protection you don't even know about. Best of luck to you all.”

Posted 5 years ago

“Shipping speed was reasonable, but the label was generated at the time I placed the order which caused FedEx tracking to give me an inaccurate delivery date. I waited around all day and my item didn't even ship until the next day. Also, the package arrived horribly mangled, luckily the couch was not damaged. I'm sure this was FedEx's fault, but maybe consider not using FedEx, they are horrible.”

Posted 5 years ago

“Took way too long to ship but I got a good price and the product was good. I emailed you guys to ask for an update on when my item would be shipped. I got a reply stating it was being shipped right away and I would receive a shipping email within 24 hours. It was actually 4 days later that I received that email. Not sure if you are aware, but your company has negative reviews online from customers sharing negative experiences with orders. Your website looks great and your company has great potential if it can turn these negatives around.”

Posted 5 years ago

“My Tov Uptown counter stools finally came after being backordered and we were very excited. They are beautiful but we're disappointed in the quality of manufacturing. Plastic feet on legs were hanging off or missing and bottom of legs were scratched. Also, puckering in the seams and stuff nail heads. Had I known they were manufactured in China I might have thought twice about ordering them as I have had bad experiences with chinese manufactured furniture.”

Posted 5 years ago

Good afternoon, Thank you again for your order! We are sorry to hear about the condition of the item you received. If you could please send an email with images of the damage to support@barstoolco.com, we will be happy to arrange for prompt replacement. - Bar Stool Co. Support

Posted 5 years ago

“I made a order in March and still don't have all of it. I have sent emails made calls and have not gotten an email back or a call.”

Posted 5 years ago

“had a great selection but it took more than three months to get the stools we ordered.”

Posted 5 years ago

“Assembly needs two people and goes together well. The seat of the stool is on the small side so does not fit everyone. Not sure what to do with them since my husband can’t sit comfortably. He’s not a large person.”

Bar Stool Co. 3 star review on 7th May 2018

Posted 5 years ago

“Like the chairs. Assembly very hard. Delivered to wrong Apartment. Instructions could be better.”

Posted 5 years ago

“Still didn’t receive my order after almost 2 weeks. A bit disappointing.”

Posted 6 years ago

Hello -- Thank you for your continued patience. We apologize for any inconvenience this has caused. Your order was shipped within 3 business days, however, due to the size of the cartons, your order was shipped freight line. Freight shipments can take a little bit longer, and we do apologize for this delay. Your order is set to arrive within the next 2-3 business days. Please feel free to call us at 1-888-472-1815 for any further assistance. Kind Regards, Bar Stool Co.

Posted 6 years ago

“Shopping experience on Bar Stool Co. could be better if they did better client service for back-order. I had been told it shall be 2-5 weeks for restock, but it actually took two months. And within this two months, no client representative proactively contacted me about the order status, I have to keep asking/emailing/pushing them to give me a tracking status, and strongly doubt if I could receive it without pushing. Will not come back this website as long as there are other online furniture websites.”

Posted 6 years ago

Hello -- Thank you for your order and feedback. We would like to take this opportunity to apologize for the delay with your shipment. Back order dates are estimates and subject to change, but are typically accurate. If you are willing to give us another try, please feel free to call us at 1-888-472-1815 for a special discount to help make up for this inconvenience. - Bar Stool Co. Support

Posted 6 years ago

“Just got the 4 Metropolis stools ordered and indeed they look just great. However one of them (1 out of a set of 4) came with a bent leg. Photo attached. I cannot yet provide a final rating until this issue is fully resolved”

Posted 6 years ago

“I was pleased with the price that Bar Stool Co. offered on a set of barstools that I had purchased a few of elsewhere. I wanted to complete the set, so purchased two. The delivery was prompt, which I appreciated. Unfortunately, the two dark brown and black barstools came with shiny, silvery metal hardware that stands out horribly against the dark wood chair legs. Obviously these chairs had been returned and some replacement hardware was tossed in, but not of the right color. The previous stools that I had purchased elsewhere came with dark nuts and bolts that became pretty much invisible when assembled. Not cool.”

Posted 6 years ago

Hello, I am sorry to hear about the mismatched hardware. This was due to an error during manufacturing. We have recently received a batch of the correct hardware and would be happy to send you replacements so that all your stools match. If you could provide your order number or email us with your first and last name, we will ship the hardware to you right away. Look forward to hearing from you! Best, Bar Stool Co. Support support@barstoolco.com

Posted 6 years ago

“One of the stools I ordered arrived defective.. the stool did not sit flat and was not the same height as the matching one i ordered. I emailed customer service and was promptly sent the replacement parts, however the 3 of necessary parts were missing from this replacement package.. I had to email again to finally get the parts I needed.. big headache and long wait!”

Posted 8 years ago

“There were scratch marks on the stools where the parts get assembled, indicating someone else had already assembled them and returned them. The wood portion of the seats does not match the photos, its much lighter and not very uniformly stained.”

Posted 5 years ago

“She seemed very nice and said my problem would be resolved today. It has not been resolved. A customer service person need to set appropriate expectations.”

Posted 5 years ago

“Still waiting for my order, purchased on June 24th. Very little communication from you.”

Posted 5 years ago

Hello, Thank you again for your order. We apologize for the delay with your shipment. As noted on our website, the particular sofa ordered has been on national back order. Your order is now en route to you and is scheduled for delivery by 08/31/18. Please do not hesitate to contact us for any further assistance! - Bar Stool Co. Support

Posted 5 years ago

“I received 5 stools. Love them, that would be a GOOD. But 1 was broke. A 2nd one has a split in the ring but we put together to see if it would hold. Customer Service would be POOR. Called company and they said to email photos to Support@barstoolco.com. Emailed company over 1 week ago. Still waiting for a response. Emailing again today. Can someone please contact me?? I like the product, just have to get some parts or chair replaced.”

Posted 5 years ago

“Chair legs arrived damaged. Assurances were made that new legs would be sent. I sent numerous reminders and was told that it will be sent soon, or on a certain date. Three months overdue and now no communication. Others legs were not even. 👎🏼”

Posted 5 years ago

“I have emailed regarding only receiving one bar stool! We paid for 2! Please let us know what happened.”

Posted 5 years ago

Hi, We are sorry to hear you only received 1 stool. We replied to your email to confirm you have still only received 1 stool since both tracking numbers indicate delivered by FedEx. https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781785289056&action=track https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781785284959&action=track If you could please reply to your email or call us at 888-472-1815, we will be happy to resolve this for you.

Posted 5 years ago

“These stools came with dark colored kick guards not shown online. After removing and spray painting them, the stools are acceptable. Poor description of the product!”

Posted 5 years ago

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Bar Stool Co. is rated 1.4 based on 109 reviews