“Bought some cushions from a friendly male assistant on Friday.
Had to return them today as they weren’t the right colour. Approached a female today at the till point who abruptly said “I’m busy “and could not deal with the return and instructed me to take them upstairs to find another assistant. What she was busy was busy with I’m not sure other than folding some paper. The store was empty.
Not the friendly reception I was expecting.”
“Great looking products and generally good quality. Let down by constant errors in logistics, delivery and QA inspection.
They are however committed to putting things right. That however doesn’t make up for the sheer inconvenience of it after the first couple of issues.”
