“Was at the Broward Mall store today. Asked if my purchase was on sale and was told by the cashier no. I actually was walking out but my daughter wanted to show me an elephant candle holder, which I liked and took it to an other employee to ask if it was on sale and was told by an employee that there was a 20% off sale for all merchandise. I went to the same cashier and asked her was the elephant on sale and she said no and I asked her wasn’t there a 20% sale on all items going on throughout the whole store and she said 00 yeah but you have to be a member and I said you took my number didn’t indicate that I was a member and she said yes it did. I just forgot I reminded her that I actually had asked her where the previous purchase on sale and this purchase and she told me no and I ask her was it up to the customer to remind the cashier of the sale very very poor customer service I did speak to one of the store managers and all she said was oh the cashier forgot that’s unacceptable”
“Ordering online is awful anymore. Especially during sale time. As I’m putting in my information and confirming my information all of a sudden something in my bag is unavailable. Which fine. But then I have to start all over again and re put in my gift card. Fine do it all again then something else is unavailable so I have to do it again?!?!? Forget it. Not buying from here. Your website is dumb”
“B&BW deserve negative stars. Terrible customer service. I am (was) a rewards member. I ordered for store pick up Nov 22, planned to pick it up on the 24th, day after Thanksgiving. I got Covid and was sick until today. I went today to pick it up, Nov 29th. 6 business days after order. I arrive to learn they gave my order away …with zero notice. I have no recourse. I called 3 days ago and asked if I could have someone else pick it up for me due to illness. Nope. Had to be me. So I could not send anyone on my behalf?? BUT they eagerly gave my order to someone else …who took it to their house????? All my gifts were handed to someone else and the things I ordered are no longer available. They offered me a $20 e-card??!! Ridiculous! I just deleted the app and will never go near this snake oil, bait and switch, false-advertising faux business ever again. They sell nothing that I can’t get at 50 other stores who actually treat their customers like they want them to be patrons.”