“I would give a zero star if I could. I saw a promotion on one of the social media platforms for fragrance refills for $2.75 & plug-ins for $4.95. I created an account and placed an order for 11 refills & 3 plug-ins and paid with my credit card (I believe it was for $50 some dollars)
The order was for store pickup. Unfortunately I did not take a screen shot or realized that I did not receive a confirmation email. It was only after not receiving any text message for the pick up that I realized that my entire order had disappeared. And I couldn’t reorder as the ProMotion was over.
Maybe it was a software bug or whatever but reading some other online reviews it seems like it’s a known problem. And, I am not new to online ordering. I was totally flabbergasted and disappointed with this experience.”
“If I could give this company zero stars, I would. The hype that is created by the deals is so misleading. The prices are too extreme to make any deal a real deal! The bombardment of emails that you receive is beyond ridiculous. The marketing strategy is diabolical and is such that anyone who really doesn't know pricing for these types of products is easily taken in. I don't mean to degrade anyone's intelligence, but the marketing strategy of Bath & Body Works plays on those who are not aware of what a sale price really is for these types of products. There is nothing in any of the products that puts them ahead of any other brand. In fact, the product quality is less in my opinion.
If you do not label a price in the store for any product, and there is always a sale, that is NOT A SALE price. Bath & Body Works always has a sale, so stop making everyone think you're doing them a favour by putting things on sale. Put the price on the items, keep the pricing "reasonable" and when you do have a sale, it's not to try to lure people in under "false pretenses".”
“I purchased a wall plug and it is defective and I cane into the store and the lady said that you do not honor exchanges anymore. I am very disappointed of consumer as myself not being updated of changes in your policy as it was very embarrassing as the way that Jen spoke to me and what she said.”
“I use to love bath and body works but they have out priced themselves. A bottle of body spray use to be 9.00 now it’s doubled in price to Whopping 18.00!! I have switched to VS! No longer a customer!”
“Was at the Broward Mall store today. Asked if my purchase was on sale and was told by the cashier no. I actually was walking out but my daughter wanted to show me an elephant candle holder, which I liked and took it to an other employee to ask if it was on sale and was told by an employee that there was a 20% off sale for all merchandise. I went to the same cashier and asked her was the elephant on sale and she said no and I asked her wasn’t there a 20% sale on all items going on throughout the whole store and she said 00 yeah but you have to be a member and I said you took my number didn’t indicate that I was a member and she said yes it did. I just forgot I reminded her that I actually had asked her where the previous purchase on sale and this purchase and she told me no and I ask her was it up to the customer to remind the cashier of the sale very very poor customer service I did speak to one of the store managers and all she said was oh the cashier forgot that’s unacceptable”
“Wallflower scent plug ins do not last as long as they used to. The one I have plugged in right now is a full bottle and only been about a week now. It had a scent for 3 days and can no longer smell it. What a waste of money.”
“Ordering online is awful anymore. Especially during sale time. As I’m putting in my information and confirming my information all of a sudden something in my bag is unavailable. Which fine. But then I have to start all over again and re put in my gift card. Fine do it all again then something else is unavailable so I have to do it again?!?!? Forget it. Not buying from here. Your website is dumb”
“B&BW deserve negative stars. Terrible customer service. I am (was) a rewards member. I ordered for store pick up Nov 22, planned to pick it up on the 24th, day after Thanksgiving. I got Covid and was sick until today. I went today to pick it up, Nov 29th. 6 business days after order. I arrive to learn they gave my order away …with zero notice. I have no recourse. I called 3 days ago and asked if I could have someone else pick it up for me due to illness. Nope. Had to be me. So I could not send anyone on my behalf?? BUT they eagerly gave my order to someone else …who took it to their house????? All my gifts were handed to someone else and the things I ordered are no longer available. They offered me a $20 e-card??!! Ridiculous! I just deleted the app and will never go near this snake oil, bait and switch, false-advertising faux business ever again. They sell nothing that I can’t get at 50 other stores who actually treat their customers like they want them to be patrons.”
