Baxi boilers Insights

Baxi boilers have a Customer Happiness Grade of D. Customers are unhappy with their customer service.

 

D
Happiness Grade
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D

Customer Service - Average

50.00%
Industry Average
" I spent over two hours (one call) trying to get through to report a boiler fault (i have a service plan) and not once did i speak to a human or get through to anybody, that's right two hours on one call, to try and ensure my 6 year old daughter will have unrestricted heating this evening, I could not even leave a message or email as telephone is the only means of contact. "
- gary thorn

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Alice, Customer Support