“Had our boiler serviced today by Daniel
. He kept us informed regarding time of arrival. Daniel was polite and very efficient. He answered all queries and wore a mask at our request. Thank you Daniel. Excellent”
“We developed a leak in our boiler. Still under warranty, From start to finish everyone was so efficient and helpful. Engineer Gareth texted and phoned to confirm time. He was so professional, wore a mask at all times so we felt safe. Kind and helpful. Well done Baxi for employing such a professional young man. Thank you Gareth.”
“Rang Baxi at 08.00 on Monday, got through at 8.30 (excellent for a Monday after the weekend), dealt with Sarah who answered efficiently all my questions and engineer booked for Wednesday. Told to expect a call Wednesday from the engineer (Gordon). Had a text first thing Wednesday to confirm all was still on track. Gordon rang at 09.00 to advise would arrive between 12.00 and 14.00. He arrived at 12.15 and the job was satisfactorily completed by 13.00. He was very pleasant, answered my questions and most importantly fixed the boiler. Excellent service, amazing to get it done just 2 days from calling in the middle of the cold spell. I think more people put comments on when they have a bad experience than the many who have good service. Well done Baxi”
“Couldn't have been more than satisfied with the service Andrew gave, repairing my Baxi boiler, his knowledge was a credit to him and the company.l cannot thank him enough detecting the problem”
“My Baxi Platinum as performed excellently for the 8 years I have had it.
When I bought the boiler it was the best boiler recommended by Which. I don't bother with servicing the boiler, a friend who is a Gas Safe boiler engineer told me not to bother and best to leave things undisturbed.”
“There is nothing wrong with the boiler. However, when my service was booked through them, they texted on the day to say it was cancelled and gave me an alternative apt. I couldn’t make. The only alternative to rearrange meant me ringing them. I was on hold for at least 40 minutes. The service was above average cost and I had to pay in advance so all in all, not good service at all and in future I will get someone else to service.”
“Boiler under warranty, needs a replacement gas valve. Engineer turned up, refused to work on the boiler ( fitted by a baxi registered company) because it was too close to the worktop and he might bang his head. Health and safety. What use is a warranty when they refuse to do the job. He even said if he worked for a smaller company he'd do the job, it's just Baxi rules! Still no heating or hot water, need to pay a new plumber to fix it.”
“Wish I'd read these reviews got a boiler installed by one of their approved engineers 4 weeks ago it has only worked for about a week, baxi engineers not turning up when they say they will having to take time off work, customer service not interested and now no heating and hot water again. They say they will send an engineer tomorrow if he doesn't turn up will have to go down the legal route, I am a very unhappy and angry customer”
“We saw spills on our boiler, and called the Baxi engineers earlier for boiler service. He said boiler looks good, spills are not worrying and his only comment was in regards to working pressure. A month after, heating is not working, we see more spills, we called another engineer from another company and it seems spills were caused from the valve, and the fact that the first Baxi engineer did not pick it up caused failure of our electrical system as well. Therefore, we end up paying an extra part of the boiler, the works to replace the extra part and diagnosis of the issue, all because the Baxi engineer did not investigate properly about the spills we had told him about. I would stay away from Baxi for boiler services and repairs. It seems they try to do an easy job, only and only to take the money.”
“Terrible customer service . Boiler known to be faulty but repeatedly had me running rings to get anything done about it . If you value your time and pennies ..I would avoid !”
“Completely disastrous purchase. Was professionally installed, checked and tested in working order, within 24 hours ceased to work. Brand new boiler under warranty, appalling customer service, when contacted was told would be 3 days for an engineer, leaving a vulnerable household without heating or hot water for a whole weekend (Friday to Monday), in a cold January. Complete lack of empathy no offer or suggestion of any sort of consideration for compensation (keeping in mind that alternative heating would need to be used costing huge amounts to use an electric fire for one room). Disgraceful and disgusting to be told that a company the size of Baxi would absolutely not be prepared to pay additional costs for calling one of their engineers out of hours. I thoroughly advocate boycotting this company and their products based on the pure insensitivity and complete lack that of appreciation and zero after care following a purchase of over £1,000.00. You should be thoroughly ashamed!”
“Used baxi for first time six months ago when we had a new boiler fitted.
Nothing but problems since.
They have eventually agreed to come out to look at it, but not for 7 days, so with a vulnerable child with learning difficulties we are now without heat or water until they can be bothered to come.
Awful boiler
Even worse service.
I would NOT recommend anyone use them”
“Baxi is pricey, very pricey, i'd plump for a cheaper boiler with good customer service instead. They don't answer the phone, when they do its duff info, and then transfer you, meaning they cut you off, now thats just to register your boiler, So BEWARE, don't buy a Baxi boiler or even worse Boiler warranty repair, as if they don't answer the phone, they won't answer it for a repair to get it repaired! waited 20 mins to be cut off when they couldn't send me info on email, the digital way of confirmation and having things in black and white, they don't want you to have that. PS reply time is actually zero, but i couldn't choose that. They sure reply quick selling something though”
“Booked an emergency breakdown cost £470.52 engineer turned up to check the boiler which is located on the landing , he said im not going to work on that as step ladder would be near the edge of stairs its a two step folding ladder tiny really he just didnt want to be bothered , a really no can do sort of guy i pleaded with him as we have children in the house and it is the coldest week of the year so far but NO health and
safety he said and got into his nice warm van and drove off
NEVER USE THIS COMPANY”
“Baxi made my life difficult. It took a few visits before fixing my problem while it was under guarantee. Eventually fixed but the engineer didn't tighten a nut properly, causing my kitchen to flood.
They wouldn't attend for four day's, said they don't have emergency call outs. The phone number for emergencies on line is not theirs?.
It then took nearly a year, after accepting liability, to honour my their mistake.
They refused to talk to me and insurance companies, dragging their heels.
I had a huge fight before getting my kitchen repaired.
Customer service didn't know how to help to turn off the water during the flooding.
I explained my son's ill health and the importance of both hygiene and the need for water but they weren't interested.
I had many visits to c.a.b before resolving this issue.
Half of my kitchen was out of use during this period.
The boiler's and the company are not worth the cost”
