Beauty Base Reviews

4.7 Rating 6,517 Reviews
93 %
of reviewers recommend Beauty Base
4.7
Based on 6,517 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Beauty Base Reviews
Visit Website

Phone:

0208 963 5940

Email:

online@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal,
Unit13, Space Business Park, Abbey Road, Park Royal
London
NW10 7SU

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Beauty Base 3 star review on 20th June 2022
Michelle Bruce
Beauty Base 5 star review on 14th June 2020
Beverly Gordon
Beauty Base 5 star review on 3rd June 2020
Baljeet Singh
Beauty Base 5 star review on 27th May 2020
Carla Barros
Beauty Base 1 star review on 2nd May 2020
Anonymous
Beauty Base 4 star review on 28th April 2020
Alan Howarth
Beauty Base 5 star review on 27th April 2020
Miki Vo
2
Anonymous
Anonymous  // 01/01/2019
Ordered over a week ago and delivery was due last Friday but still have not received my order. Emailed Beauty Base twice asking for help and support and they haven’t replied to me. Totally disgusted with their service and customer after care and won’t use them again.
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Posted 3 years ago
My order hasn't arrived yet
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Posted 3 years ago
Hasn't arrived yet
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Posted 3 years ago
Considering the situation we are facing now. It's a disgrace for a company such as Beauty Base to take advantage of it and sell sanitiser at an overpriced price. I was a costumer for several years but not anymore. £4.50 for 100 ml spray + £3.95 delivery...Absolutely disgraceful!
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Posted 3 years ago
I didn’t received the parcel but the tracker stătes as delivered. I check with my neighbours and is not with them.
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Posted 3 years ago
I purchased a bottle of la nuit de l'homme intense, I am very familiar with this fragrance and to be honest the bottle I received smelt “stale”, very much like it had gone well past it’s use by date.
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Posted 4 years ago
I will NEVER step foot in this store again (Lakeside Thurrock, Essex) Was followed around the shop as if I was going to steal something. I turned to the girl & informed her I was just browsing & I wasn't going to steal anything! Her actions made me feel so guilty. She was literally a matter of 2 foot away from, I'm sure she wouldve got in my pocket if she could've! The same thing happened to my son in law last week! Why?
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Posted 4 years ago
I never received my delivery as they never delivered my parcel and they then left it at a shop which I couldn't collect from as I dont live near it and I work full time so I couldn't collect it
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Posted 4 years ago
The whole experience from Beauty Base, and their courier service DPD, was disastrous. Despite proving that DPD were at fault, Beauty Base did not believe me. A refund took a long time too. Won't be buying from Beauty Base ever again. BUY FROM BEAUTY BASE AT YOUR PERIL!!!!
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Posted 4 years ago
The perfume I purchased was fake! The smell fades in 5 minutes and the bottle is not the same as the original. Never ever bought from them again! Totally a scam
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Posted 4 years ago
I enquired about the ingredients of a product to make sure it was suitable due to allergies. I was given a list of ingredients that were suitable so I ordered 5 of the product in question. It arrived and it turns out they had lied to me about the ingredients and the product wasn’t suitable for me. Asked for a returns label to send my order back for a refund, and was ignored. Had to open a dispute with PayPal to get them to reply. Wouldn’t recommend at all.
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Posted 4 years ago
I ordered a product from Beauty Base online on Sunday 22nd. December, 2019 and paid an extra £7.99 for delivery on the next working day. I received it on Tuesday so 'phoned BB to complain and ask for a refund. The woman I spoke to made it quite clear that I couldn't have a refund because I ordered it on a Sunday and, apparently, the next working day after Sunday is Tuesday! Obviously, what she said was that they don't work on Sunday, in which case, that should be stipulated in the 'next working day' option. Needless to say, I shall not be using Beauty Base again having been expensively misled and given no inkling of an apology or refund Admittedly, I was eventually quite rude to the woman to whom I was speaking but, having been lied to (in print) and not offered a refund, or even an apology, I was more than slightly put out. In my defence, I did wish her a merry Christmas.
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Posted 4 years ago
This review is not related to the item purchased but the delivery of it. I paid extra to get the parcel delivered next day but it was delivered to the wrong location and I didn’t receive it until three days later. Emailed the customer service but didn’t get any response yet!!!
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Posted 4 years ago
Ordering system does not allow you to enter more than one discount code even though the items purchased each have a unique discount code. Customers services tried and said that they will inform the systems people and problem would be resolved in a few hours A few days later.. same issue. Had to split the order in three to apply the relevant codes.
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Posted 4 years ago
Awful company Terrible customer service Avoid at all costs
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Posted 4 years ago
Still haven’t received my purchase yet. I placed the order nearly 10 days ago. Very annoyed!!
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Posted 4 years ago
Have not received my order, my order has gone missing due to royal mail delivering my parcel elsewhere. Contacted beauty base, to be told I will have to wait upto 30 days to get a refund as a investigation has to be opened with royal mail. Very disappointing. I dont think I would order again from this company.
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Posted 4 years ago
Shocking! Ordered 2 bottles of the same perfume and received one! Have emailed 3 time’s and not heard back! No phone number to contact either! Not happy at all with the service
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Posted 4 years ago
Fake advertising.
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Posted 4 years ago
Very poor customer service. The doesn't know how to serve customers nicely, cashier ladies are very rude. I'm regular customer in Stratford Westfield branch, but do not recommend to go there for anyone. At least they has to learn how to say hello for customer.
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Posted 4 years ago
Beauty Base is rated 4.7 based on 6,517 reviews