Beauty Base Reviews

Name: Beauty Base
Address: Unit13, Space Business Park, Abbey Road, Park Royal, Unit13, Space Business Park, Abbey Road, Park Royal, London
Rating: 4.69

4.7 Rating 6,519 Reviews

93 %

of reviewers recommend Beauty Base

4.7

Based on 6,519 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 963 5940

Email:

online@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal,
Unit13, Space Business Park, Abbey Road, Park Royal
London
NW10 7SU

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Beauty Base 3 star review on 20th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took more than it was supposed to for shipping and my palette came broken!”

Helpful Report

Posted 5 years ago

“Never arrived. Currently lost in the mail despite the postage I paid”

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Posted 5 years ago

“I bought a moschino perfume but it did not spray properly so I complained & still waiting for a response”

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Posted 5 years ago

“I ordered around £115 of things and during check out it stated I would receive it within 3-5 days On 5th day I e mailed Beauty Base to and requested as to what has happened to my order. I have not yet received a my order or a reply”

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Posted 5 years ago

“Very poor delivery service. Had to chase order. Was told lies by Beauty Base. Very disappointing....”

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Posted 5 years ago

“Very poor delivery service. Had to chase my order.”

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Posted 5 years ago

“They sent me the wrong item, and there is no phone number to contact them to rectify the mistake.”

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Posted 5 years ago

“I am yet to receive my products. I spent over £100 and this is the second week my order has not been delivered( I got a 'we missed you card' I arranged for a redelivery, stayed home, nothing, it's still logged as attempted delivery, I have ordered a redelivery a second time and still waiting). the fault lies with royalmail i guess but i am unhappy customer.”

Helpful Report

Posted 5 years ago

“Absolutely vile the way i was spoken to by the manager in Ealing Broadway & the head office of this horrible company. I shopped in Beauty Base for the FIRST time & had purchased a expensive bottle of fragrance it turned out to a faulty product. They blamed me for tempering with it & made me feel so low & told me they would lose the money if they send it back to the supplier! I was so shocked by that comment. They never acknowledged my questions or worries all they cared was about losing out on money but what about me as a customer wasn't i losing out too on the money i actually spent on this item?! They disgust me as a company & i will never ever shop there again or in any Beauty Base stores again they do not treat customer's with respect. I hate this company so much i am not a satisfied customer & they never even acknowledged my needs at the end of the day. I never wanted the money back just something for them to sort out about this faulty product so i can actually START using. So disappointed in this awful company!!!”

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Posted 5 years ago

“Very disappointed. You did not send the product I ordered.”

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Posted 5 years ago

“Item I have recieved will expire in few months time , and was manufacture 2 years ago - dont want to use it really specially it need to be applied on face not happy with it”

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Posted 5 years ago

“Really disappointed!! Ordered item Sunday evening, didnt get sent out for delivery until Tuesday, I thought I was going to receive it Tuesday, but didn’t receive product until Friday, meanwhile that meant I counsels give this as a present knowing I had initially brought this for gift, totally ruined a birthday due to the misleading information, beauty base informing me themat my delivery would be on Tuesday, so therefore I won’t be ordering or using this shop again!”

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Posted 5 years ago

“My order didn’t arrive next day even though I paid extra for one day delivery”

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Posted 5 years ago

“Not good”

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Posted 5 years ago

“I have not received my refund amount till now although more than five days have elapsed please expedite”

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Posted 5 years ago

“am extremely disappointed with my Joop purchase because it's not the original Joop no wonder it was so cheap. am sorry but l won't be making anymore purchases online with beauty base. l will go to the actual shops if needs be”

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Posted 5 years ago

“Hi, still haven't recieved my item and has been over 7 working days....”

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Posted 5 years ago

“I still have not received the item”

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Posted 5 years ago

“I thought I ordered 100 ml bottle. Website even showed 100 ml. Then it changed to 50 ml and without checking I got charged for it.”

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Posted 5 years ago

“I made a purchase from your site and then I received a message from you stating that you can not ship the product and did not refund the amount I paid”

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Posted 5 years ago

Beauty Base is rated 4.7 based on 6,519 reviews