Beauty Bay Reviews

Name: Beauty Bay
Address: PO Box 518, Manchester
Rating: 2.09

2.1 Rating 388 Reviews

26 %

of reviewers recommend Beauty Bay

2.1

Based on 388 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

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Beauty Bay 1 star review on 27th August 2023

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience with shipping and customer service Shopping on Beauty Bay has taught me one thing. Everything is fine until a problem arises. As soon as that happens they either ignore your emails or are completely unwilling to actually solve the issue. I do not even know why I bothered buying from them again since I had a bad experience in the past too. I only know that this will certainly be the last time after what happened. My parcel was dispatched on November 16 and today, a month later, I have not received it yet. I paid 5 euros for delivery and it was supposed to arrive in 7-10 working days, something that of course never happened. Instead, my parcel shows no tracking update since November 24. I contacted customer service and they keep telling me that they will contact the courier and get back to me. However, it has been more than a week since then and I wonder how long it takes them to track a parcel. It feels like they are just ignoring me and trying to avoid giving me a refund. They do not seem to realise that, whether the delay is their fault or the courier's fault, I placed my order on their shop so it is their responsibility to find a solution promptly. At this point, I am so disappointed and angry with the shipping as well as the customer service that I just want my money back now.”