BECK EVANS Reviews

4.9 Rating 4,575 Reviews
100 %
of reviewers recommend BECK EVANS
4.9
Based on 4,575 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read BECK EVANS Reviews
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Phone:

02083020860

Email:

sales@beckevans.co.uk

Location:

beck evans Cray RoadSidcup
SIDCUP
DA14 5BZ

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Nice company - Alex is an excellent salesman. Smooth sale and I’m very happy.
BECK EVANS 5 star review on 29th January 2024
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Posted 2 months ago
Paul Thank you for the 5 stars, the feedback and the picture. We hope you enjoy your new van. Best wishes Team Beck Evans
Posted 2 months ago
I had placed a deposit on a black BMW from this company. The advert was brilliant, all of the imperfections were well hidden, it looked amazing. When I arrive, after my 4 hour journey which they knew I was coming from far away, I took one look at the car and my heart sunk. The front bumper was sun damaged, due to this it had faded to purple. The car had two large cracks in the windscreen. The car was covered in scuffs, chips and a dent on the back. The inside also had marks and sun damage. The front bars on the BMW inside the grill were in terrible shape, the paint was half off and would have to be wrapped. The sales man didn’t even know about that but it was the first thing I noticed! How can you sell a car and you don’t know what is wrong with it! Makes me wonder what mechanical issues it had that they wouldn’t had told me! There was none of this on the advert. I explained to the sales man who was still trying to sell me the car and told me the purple was meant to be like that and then accepted that it is intact sun damage. I was not allowed my deposit refunded. I understand I signed however this is false advertisement, the car was in terrible shape and I want my deposit back. I didn’t take the car for obvious reasons. It was not what the advert said. The MOT was done 1 day prior with NO advisory’s however the windscreen SHOULD have at least had an advisory, it is clear this company raced it through the MOT to just get a sale. I want my deposit back or I will take this further. I understand this is a 2017 year car and I do not explain the paint work to be in the most amazing condition however, I was disappointed to say the least. The fact that NONE of this was on the advert and I can’t get my deposit back is just disgusting.
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Posted 2 months ago
Thank you for leaving this review and bringing your experience to our attention. We pride ourselves on delivering a high level of customer service. As a family run business this is important to us and it seems we have not met the level we strive to achieve on this occasion. Our Sales Manager is contacting you to confirm a full refund with our apologies for any inconvenience caused. We wish you every success in your search for a vehicle. Kind regards Team Beck Evans
Posted 2 months ago
We came here to buy a car and we are really happy that Beck Evans have made us feel like part of the family. They answered every question that was asked. We really appreciate your service.
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Posted 2 months ago
Vithusha Thanks fort he 5 stars and the comments. We are pleased that the team gave you such a good customer service experience and hope that you enjoy your new car. Best wishes Team Beck Evans
Posted 2 months ago
Spectacular sales experience with Rob. Very kind and accommodating. Very happy with my purchase and looking forward to enjoying the car.
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Posted 2 months ago
Herun Thank you for the review - Rob and the team really appreciate the comments and hope that you enjoy your new car. Many thanks Team Beck Evans
Posted 2 months ago
Thanks for all your help!
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Posted 2 months ago
Darren Thanks for the 5 star review and the feedback - we really appreciate it. Kind regards Team Beck Evans
Posted 2 months ago
Thanks for a good value van!
BECK EVANS 5 star review on 26th January 2024
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Posted 2 months ago
Mark Thanks for the five stars, the picture and the kind words in the Review. Enjoy your new van. Many thanks Team Beck Evans
Posted 2 months ago
109% for service and hope to return for 2 V classes later this year. Thank you - 5 stars!
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Posted 2 months ago
Thank you for the review and we hope that we get to meet you again soon for your next vehicles. Many thanks Team Beck Evans
Posted 2 months ago
Andrew was very courteous and gave me plenty of time to view the car on my own and try out the various controls before going for a test drive. Andrew was happy to answer my questions and the whole purchasing process was very smooth.
BECK EVANS 5 star review on 25th January 2024
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Posted 2 months ago
Brendan Thanks for the review, the 5 stars and the lovely picture. We hope that you enjoy your new Volvo. Many thanks Team Beck Evans
Posted 2 months ago
A very professional company and a joy to deal with. I would recommend Beck Evans to anyone wanting to buy a used car. Thank you Andrew and your team.
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Posted 2 months ago
Simon Thanks for the review and the 5 stars. We are also very grateful for the recommendation - it means a lot to us all. Team Beck Evans
Posted 2 months ago
Good service and price.
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Posted 2 months ago
Ann Thank you for the review and the 5 stars - we are pleased you got good service and a good price from the team and we hope you enjoy your new car. Many Thanks Team Beck Evans
Posted 2 months ago
Very professional and helpful attentive service and staff. Very pleased with the sale.
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Posted 2 months ago
William Thank you very much and we are pleased the team were professional and helpful. We are also pleased you are happy with your new vehicle. Many thanks Team Beck Evans
Posted 2 months ago
Where do I begin with Beck Evans. Purchased a Range Rover Sport end of November and was told car was ready to collect on 1 Dec. Spoken to Rob and even booked train tickets, as I was coming from West Yorks. On 30 Nov I was sent a video of vehicle and showed battery fault with key. He later called as I was told the vehicle actually has a fault with the key and as a result cannot collect car on 1 Dec. The car needed to be booked into Land Rover. An email on December 2nd indicated a booking for December 11th, but this information was contradicted on December 5th when we were informed that the car would go to Land Rover on December 7th, with a potential collection on December 8th, even as late as 9 p.m. On December 8th, after waiting for confirmation plans for potential collection, we were left in the dark. After following up, Mr. Sharman advised that the car would not be seen until the afternoon, rendering collection on that day unviable. Subsequent attempts to reach Beck Evans on December 11th were fruitless, with no response to 6 calls/emails, including attempts to contact Rob Sharman and Ben Marle (sales manager). On December 12th, after 5 p.m., I received a call indicating that the car would be ready on December 14th, for a pick-up on December 15th. The situation escalated on December 19th when Ben Marle from Beck Evans informed us that the required parts for the car repair could not be ordered. This contradicted previous information, causing further frustration. We then felt we needed to address the issue with the director, Sam Evans. On December 20th, this proved to be equally disheartening. Sam Evans failed to provide concrete information about the car's readiness, displayed a dismissive attitude towards our concerns, and abruptly ended the call with a discourteous tone. Furthermore, on the same day, when we contacted the garage (Land Rover Canterbury) directly, we discovered that the required parts had been ordered six days ago, undermining the information provided by Beck Evan's with a potential to have car repaired by new years. The entire ordeal has been characterised by a lack of transparency, miscommunication, and a dismissive attitude towards customer concerns. The director's abrupt decision to cancel the sale without considering our rights to have the car repaired is unacceptable. We felt the failure to undertake a thorough due diligence check of the vehicle prior to sale has been a significant contributing factor to the issues faced and this led Beck Evan's not selling the vehicle due to the loss they faced ordering new keys and a new modular from LR. In summary, the customer service at Beck Evan's has been shockingly poor, marked by a failure to fulfill promises, lack of accountability, and an overall disregard for customer satisfaction. I strongly CAUTION potential customers to thoroughly reconsider before engaging with this dealership.
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Posted 2 months ago
AS THIS IS ANOTHER REVIEW REFERRING TO THE SAME VEHICLE OUR RESPONSE HAS NOT CHANGED AND YOU NOW HAVE A FULL REFUND. Thank you for taking the time to leave us a review. I have looked into this matter and don’t believe your comments are a true reflection of events. Unfortunately, the vehicle you had put a deposit on developed a fault prior to collection and we informed you about this a couple of days before collection. The vehicle was taken to Landrover to be fixed. There is a part shortage across the whole of the Landrover range and therefore we were in the hands of Landrover awaiting the parts that weren’t available in the UK. We did our best to get the car fixed as quickly as possible in the lead up to Christmas. We endeavoured to keep you informed throughout the whole process. It was disappointing when you threatened Beck Evans with Legal Action before delivery, wanting compensation and stating you wanted to take the car and send Beck Evans a bill for the repair. At that point we believed the relationship had broken down and it was not appropriate to sell you a vehicle. We offered you a full refund of monies paid as soon as we knew we could not meet the timelines – you declined to provide us with your bank details to return the funds or acknowledge our email. We believe we did our best to resolve the issue and put you back to the beginning of your car buying journey. Many thanks Team Beck Evans
Posted 2 months ago
Excellent service from friendly and professional staff. The whole process was easy and quick - cannot recommend enough.
BECK EVANS 5 star review on 22nd January 2024
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Posted 2 months ago
Ian Thanks for the review, the 5 stars and the picture. We hope that you enjoy your new van. Best wishes Team Beck Evans
Posted 2 months ago
Great service from Rob. I really appreciate the quick turnaround and diligent work during the process of buying a van.
BECK EVANS 5 star review on 22nd January 2024
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Posted 2 months ago
Thank you James - we appreciate the feedback, the five stars and the picture. Enjoy your new van. Best wishes Team Beck Evans
Posted 2 months ago
Had a fabulous friendly and professional service. Can highly recommend Beck Evans team and Matt who was professional and helpful. Great service, honest and competitive prices too.
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Posted 2 months ago
Mikala - thanks fort he feedback, the 5 stars and the recommendation - all means such a lot to us as a team. Thanks Team Beck Evans
Posted 2 months ago
Great service from Rob. I really appreciate the diligent process while buying a van and the quick turnaround.
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Posted 2 months ago
Thank you Rob Team Beck Evans
Posted 2 months ago
Excellent service!
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Posted 2 months ago
Thank you Kate - we really appreciate it and are pleased that the team gave you excellent customer service. Kind regards Team Beck Evans
Posted 2 months ago
My best experience of buying a car so far. Matt is knowledgeable, helpful and an honest person. The whole experience from the start of looking at the car to the handover was pleasant and I recommend highly Doing business with Beck Evans especially Matt Couper.
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Posted 2 months ago
Hamid - thank you so much for the five stars, the feedback and the recommendation - we will ensure the team are aware. We hope you enjoy your new car. Kind regards Team Beck Evans
Posted 2 months ago
Great service and good personal touch. The car was in immaculate condition. Very happy customer.
BECK EVANS 5 star review on 17th January 2024
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Posted 2 months ago
Sunday Thanks for the review, the 5 stars and the lovely picture. We hope that you enjoy your new car. Many thanks Team Beck Evans
Posted 2 months ago
Very helpful and friendly.
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Posted 2 months ago
Cyrus Thanks for the 5 stars and the feedback - we are pleased that the team were friendly and helpful - enjoy your new car. Many thanks Team Beck Evans
Posted 2 months ago
BECK EVANS is rated 4.9 based on 4,575 reviews