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BedPlanet.com Reviews

4.7 Rating 350 Reviews

93 %

of reviewers recommend BedPlanet.com

Company Reviews

Product Reviews

4.7

Based on 350 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

BedPlanet.com 4 star review on 10th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After making my purchase, going on 3 weeks now, I have inquired, through the chat system set up on Bed Planet`s website, about the progress on my purchase, three(3) times. The first time I was asked to leave my email, of which I did. The second time I was instructed to do the same by the answering chat person, and I have yet to get an update on my purchase. It`s bee 5 days since last inquiry. At least get back to me. Even if there`s no progress. Very poor customer service. At this stage of our existence, the money we spend isn`t taken lightly and our time is worth more than any can muster to imagine. POOR, POOR, POOR!!!!”

Posted 3 years ago

“loved the fact that i found the exact mattress my mom wanted but it took very long to be delivered. ETA was 12/21/21 and we received maybe 2-3 weeks later. So if you're in no rush I definitely recommend bedplanet.”

Posted 2 years ago

“My only problem was with the shipping. Most shipping now-days updates when merchandise ships & is easy to track if not updates on all stops. After being left in the dark on package delivery date, 2 weeks is all i had to go by & a very sketchy app that maybe tracked. i found out my package was to be delivered the next day so a week early yay! But sounded to me it requires a signature, i had to ask 8f it did strange & it did, surprise. i couldn't get the time off work in such short notice. Shipping said they will drop off but i was made to reply to an email stating if package or contents is damaged they were not at fault. Not very cool experience not to mention for & large heavy item etc.”

Posted 3 years ago

“Great service - fast shipping - great help video - great purchase.”

Posted 2 years ago

“Great service and fast shipping”

Posted 2 years ago

“Adam was very helpful. Delivery was 2 1/2 weeks after order. Reverie 650 split Cal/King with reverse Trendelenberg is perfect for those with GERD.”

Posted 2 years ago

“Had my hard to find mattress by Sealy. Also at a great price. The customer service was top notch as I had an issue between the bedroom frame I purchased elsewhere but BedPlanet actually helped in solving the problem. Thank you.”

Posted 2 years ago

“Great price and delivery on a nice mattress .”

Posted 2 years ago

“When it turned out that a closed-out product I ordered was out of stock, Bed Planet contacted me and offered me an in-stock upgrade for the same price. My upgraded beds quickly arrived in perfect condition. I am impressed (and grateful).”

Posted 2 years ago

“I am pleased with the beds”

Posted 2 years ago

“Great service with even better communication! Extremely willing to help give information”

Posted 2 years ago

“This bed is fantastic. I own two Magniflex and love them both. This one is soft but perfectly soft, not too soft but definitely not hard so I am extremely pleased. Quality is very high. You cannot take the cover off of this model but with a good barrier cover I see no point. If there are two people who both love soft, this is the mattress!”

Posted 2 years ago

“Parts in stock and quick free shipping”

Posted 2 years ago

“Service was fast and perfect. Shipping was super fast and got my product faster that I expected and in perfect condition.”

Posted 2 years ago

“Great experience from start to finish buying from BedPlanet. Very competitive prices on their mattresses and the customer service was amazing. Tanner was very helpful whenever I had a question. The shipping was also faster than expected. Would 100% recommend BedPlanet and would gladly buy from them again.”

Posted 2 years ago

“Complete selection. great prices, fast delivery. Couldn’t be easier!”

Posted 2 years ago

“Great prices, fast delivery for amazing mattresses. Local delivery company were courteous and on time. BedPlanet.com saved me several hundred dollars. I was skeptical at first but I am glad I did my business with them. Already looking to purchase new mattresses for my kids.”

Posted 3 years ago

“Great service! They were very accommodating as I had to move my delivery date. This is the 2nd mattress I’ve purchased from them and I’d buy from them again. Not many people have positive mattress purchasing experiences. BedPlanet.com is the difference. A+”

Posted 3 years ago

“Delivery as scheduled. Helpful when I asked questions”

Posted 3 years ago

“Once you buy they ignore all emails and questions NEVER REPLIED”

Posted 3 years ago

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BedPlanet.com is rated 4.7 based on 350 reviews