Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,673 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,673 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 29th January 2024

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order on Monday and it arrived today. Well packaged and fast delivery. Good communication and was here on time. Well pleased and will be back again for another in the New Year. Great service guys. Merry Christmas.”

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Posted 3 years ago

“I haven't received my beer and no one is responding to my emails. I feel like I was scammed.”

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Posted 3 years ago

“Super Speedy Delivery”

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Posted 3 years ago

“Speedy delivery of my favourite beer at a reasonable price. Thank you.”

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Posted 4 years ago

“Easy website, delivery came bang on time, will definitely use again, oh and the beer was great, happy customer.”

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Posted 7 years ago

“Placed an expensive order (north of £50) with them on 22nd August. It is now 8th September and still not delivered. Repeated attempts (over ten times over different days, during their listed opening hours) calling the number listed on their website this week - nobody picks up the phone. Emailed them at the start of week, no response. But I'm still getting their marketing emails. I have now resorted to DMing their parent company (Cave Direct, who also do not answer their phone) on Instagram and tweeting them in the hope of getting a response. Next step will be writing a letter directly to the Managing Director (his details are on the Cave Direct website). This is an awful level of service. I shouldn't have to do this. All I want is the beer I paid for to be delivered.”

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Posted 7 months ago

Hi Steve, We apologise for any issue with your order. Please contact us at support@beermerchants.com and we will look to rectify any issue promptly

Posted 6 months ago

“I placed an order on 17 Nov which did noy arrive. I made a complaint to you and a new order/delivery was arranged. In spite of promise of delivery by DHL on 25, 28, 29, and 30 Nov and then 1 Dec, no delivery was ever made.”

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Posted 1 year ago

“I had visited a Belgian bar in the uk and ground a number of beers I enjoyed. Deciding to buy some online I searched for suppliers. Beer Merchants had the greatest range and the keenest prices. The order arrived promptly with no fuss and as it totalled over £50 no delivery cost. Great service”

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Posted 1 year ago

“Speedy service from ordering to delivery. Well done guys.”

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Posted 1 year ago

“First time I've used beer merchants and iam not disappointed two good beers at a good price. And excellent delivery time. Definitely will be back for more thanks”

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Posted 1 year ago

“Good Trappist beer selection and value for money. Order arrived in no time at all, was well packaged and 100% recyclable. Will use again without hesitation. Thank you.”

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Posted 1 year ago

“I was recently recommended Beer merchants by a friend, the selection is bloody amazing! Quick delivery and the customer service regarding a slight delay in my second order was 5 stars. V much recommend!”

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Posted 2 years ago

Hi Debra! Thank you so much for that. We hope you continue to be impressed with our amazing service going forward and we hear from you again soon.

Posted 2 years ago

“You will not find a better retailer online for world beers. Nathan was exemplary also, a real credit to Beer Merchants. Will definitely use again, the tastiest beer direct to my door, what more can you ask for! Thanks Beer Merchants”

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Posted 2 years ago

“Something was missing from my order but Nathan sorted it out quickly, much appreciated great service! Will be back for more.”

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Posted 3 years ago

“I've been searching for Omnipollo Mazarin for month after month without any success from many online Beer Companies, however, Beer Merchants came good so thoroughly deserves 5 Stars and will continue ordering from them from now on. Thanks Guys.”

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Posted 3 years ago

“Amassing Beers and amassing service”

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Posted 3 years ago

“Great range of Belgian beers, delivered fast and efficiently to you door. Even to the Highlands!”

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Posted 4 years ago

“You only sent me 28 when I bought and paid for 30”

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Posted 4 years ago

“Awful online system means you cannot correct a delivery address if you make a mistake. I had to email them to rectify instead, which was then ignored until the item had been dispatched. Item was therefore delivered to the wrong address and the courier faked my signature. I highlighted this to the support team, but a week later I have had no resolution and I am left chasing them - shocking service. Totally dissatisfied, frustrated and very thirsty!”

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Posted 4 years ago

“Pleased with range available. Quick delivery Great communication from company”

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Posted 4 years ago

Beer Merchants is rated 4.7 based on 3,673 reviews