Beer Hunter Reviews

Name: Beer Hunter
Rating: 4.45

4.5 Rating 2,643 Reviews

86 %

of reviewers recommend Beer Hunter

4.5

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly, my order was late. I was told a day or two after my delivery date that they didn't have the beer to fulfill the order! Also, a few of the cans themselves were crushed, but the stein glass on top was in perfect condition... To me, this would indicate that the cans were crushed before they were boxed and shipped? It's sad because the other order I had had from Beer Hunter was pretty good. This, sadly, has left me thinking that I might not bother in future!!”

Helpful Report

Posted 4 years ago

Hi Phil We are so sorry to hear there has been an issue with your order. I can see following your review Customer Services have been in touch.

Posted 4 years ago

“Not really able to complete this review due to the beer has not arrived yet.Was meant to arrive 2 days ago,still waiting.”

Helpful Report

Posted 4 years ago

Hi Alistair, we are sorry for the delay you are experiencing. I can see Customer Services have been in touch

Posted 4 years ago

“Disappointing, missing 12 of the beers I ordered the 'free' glass turned up with a broken handle, due to the whole order badly packaged. Basic logistic issue in a busy online market, not a chance they'll hold on, if it continues.”

Helpful Report

Posted 4 years ago

Hi Garry, I am sorry there was an issue with your order. I can see you contacted Customer Services who rectified the missing cans to be promptly dispatched. I can't however see any communication to advise the free glass was damaged. Since your review i have ensure Customer Services contact you.

Posted 4 years ago

“I am still waiting for my beer. It was dispatched on the 4th July I am sure I will love it and the glass when it arrives though. When my order arrives I will post again”

Helpful Report

Posted 4 years ago

Hi Vicki I am sorry to hear your order has not been delivered. I can see Customer Services have been in contact with you and are dealing with your enquiry.

Posted 4 years ago

“Ordered my beer on Wednesday night for next day delivery only to get it on Saturday and was give £2 refund for delivery should of gave me free delivery the amount I bought very poor”

Helpful Report

Posted 4 years ago

Hi Simon, i apologise for issue with the shipping refund, this was our error and i can confirm this has been refunded. I can see Customer Services have apologised

Posted 4 years ago

“Ordered the jack daniels fathers day set and one of the glass bottles of coke was smashed therefore everything else in the box was sticky and the card i payed for was ruined and contaminated. They sent out a new box with the coke in however the outside of thebottle of jack daniels was ruined and didnt get no refund or replacement so not the best for my first purchase from beer hunter:(”

Helpful Report

Posted 4 years ago

Hi James I am sorry to hear there was an issue with your order, i can see Customer Services were contacted and advised the coke damaged the item. A replacement box and the cans were replaced. I can see no mention of damage to the Jack Daniel Bottle.

Posted 4 years ago

“Pretty poor, paid for next day delivery which didn't happen.I”

Helpful Report

Posted 4 years ago

Hi Amy I am sorry you experienced a day delay in receiving your order. I can see Customer Services have were in touch prior to your review.

Posted 4 years ago

“Alas my expectations of beer hunters to date has been disappointing. The courier rates are extortionate- I ordered £70 of beer to be met with an additional £10 charge - Asda comparison Vocation offer free delivery to Northern Ireland for orders over £35. My order was delayed- then my order wasn’t fulfilled due to stock shortage. Then I received a slew of emails back after asking about my refund - which was returned in two instalments for some reason. When received what beer I eventually got was well packaged. After complaining I received a 10% “discount” for future orders - this of course will not even cover the additional courier charges incurred by using Beer Hunter. Such a shame”

Helpful Report

Posted 4 years ago

Hi Paul I am sorry to read of your disappointment, i know your points have been discussed and explained by Customer Services. Please do again note the cost of the shipping is determined by where the order is being sent to and are clearly advertised before an item is purchased. I'm sure you will be aware being in Ireland there will be an extra cost to delivery. We do hope you will return and purchase from us in the future

Posted 4 years ago

“Beer arrived late. I paid for morning delivery of birthday gift but it didn't arrive until afternoon so I was a bit miffed. Not a disaster though, at least I got the beer in the end.”

Helpful Report

Posted 4 years ago

“I requested Saturday delivery and paid £11 for this but missed the info around cut off point. I ordered at 4pm on Friday so was not eligible but my money was still taken. On realisation of this mistake I made contact and had no reply. I have since contacted with the same result. The delivery finally came 6 days later. I would like to be reimbursed for delivery. Thanks”

Helpful Report

Posted 4 years ago

Hi Philip, I am sorry you experienced an issue with your order. I can see an email was sent to you on the 4th May at 11.49am by Customer Services and your shipping has been refunded to you. Please do check your junk folder in case the email is showing in there.

Posted 4 years ago

“I found the pricing okay but the delivery service was appalling I would not re-order only because of delivery times”

Helpful Report

Posted 4 years ago

Good Afternoon Harinder, Thank you for your purchase, i can see Customer services have contacted you.

Posted 4 years ago

“Personalisex casing good, came quick but has a sticker residue over it when someone has clearly peeled a sticker off and left it on. Emailed them about it but had no response”

Helpful Report

Posted 4 years ago

Hi Rachel, I am sorry to hear there is an issue with your order. I believe Customer Services have been in touch so we can look into this for you.

Posted 4 years ago

“Delivery company DHL no good tried to wrong address twice Would not have chosen Beer Hunter if had know who delivery company was Beer Hunter communication was good”

Helpful Report

Posted 4 years ago

Good Morning, I am sorry to hear there was an issue with the delivery, i can see from the tracking a couple of attempts were made to the address on the order details. I can also see this is with your neighbour at number 5. I believe Customer services have been in touch to ensure you now have your order.

Posted 4 years ago

“Order received speedily which was great... however I was extremely disappointed in the product, in particular the font of the print was poor and not in keeping with the actual messaging on the box. I was also shocked that it was only a half bottle of rum in the box and for a price of £35.00 I have found this to be very poor value for money. It does state on the advert a 35cl bottle therefore I would encourage people buying to be aware of this as if I had been I wouldn't have purchased. Sorry.”

Helpful Report

Posted 4 years ago

Hi Marion, thank you for your feedback regarding the font, this has been passed on to the product team to look at for improvements, we appreciate you letting us know as customer feedback to a small family run company is imperative. In regards to the size of the bottle we do clearly advertise this on the website and we feel that are prices are competitive to others on the market. Kind Regards

Posted 4 years ago

“Ordered 2 Klopp sets but only received 1. Contacted customer services but am still waiting for my order.”

Helpful Report

Posted 4 years ago

Hi Kate Customer services have been in touch with the update of your replacement glass, please do check your email including junk folder. Thank you for your patience.

Posted 4 years ago

“I purchased as a gift for a friend. But delivery was so slow that I missed his birthday. .... all they have to do is put some cans in a box and put it in the post.... Next time I will just go to Tescos and make my own gift set. Nothing unique about the service.”

Helpful Report

Posted 4 years ago

Good Morning, I am sorry to hear the delivery was a little longer than you hoped. I can see on the history of the order that a few attempts were made before your parcel was delivered. We thank you for your purchase.

Posted 4 years ago

“Even in COVID times, 10 days to get an order is rubbish. Customer service good at chasing up order, but still, lucky I wasn’t throwing a party!”

Helpful Report

Posted 5 years ago

“Order didn't arrive with the right item. Emailed them and still no reply”

Helpful Report

Posted 5 years ago

Hi Jennifer, i am so sorry to hear this, I have checked with Customer Services and we have had no correspondence from you. Please can you send a clear picture of the incorrect item to admin@beerhunter.co.uk and we shall ensure this is rectified immediately. Kind Regards

Posted 5 years ago

“Having ordered a gift set. It gave me the option to add extras. Order arrived but extras didn't. I have contacted about this & noone has got back to me. Therfore I've lost money.”

Helpful Report

Posted 5 years ago

“I ordered four boxes of beer to be delivered, next day delivery, to clients and colleagues. Three arrived fine and the packing, and beer was very good. The fourth is yet to arrive, almost a week later. Communication from Beer Hunter with Beer Hunter has not been forthcoming, I had to flag that the beer didn't arrive and I haven't had a confirmation of delivery or even timings for the final package. It's been a pretty poor customer experience.”

Helpful Report

Posted 5 years ago

Good Morning Stephen, I am sorry you have experienced a delay with one of your orders, I can see that the missing delivery was damaged in transit by the Couriers, we have every faith that all orders will arrive as they are despatched, and I am sorry this has not been the case for you. I know Customer Services have been in contact with you and a replacement order is being dispatched. We thank you for your custom and shall endeavour to ensure your replacement order is received.

Posted 5 years ago

Beer Hunter is rated 4.5 based on 2,643 reviews