“they deserve 0 star as i lost my device and reported to bell and they did not put it in national blacklist and called them to help me and according to them thry can not do anything. what horrible service if someone found my device and able to misuse it. who is responsible for it????? Worse ever wirless experience.”
“If I could go lower I would. Visited the Micmac mall in N.S. And ordered a phone already had a line in by previous owner. Was told it would be ready on Feb 15…called monitoring company to arrive on the 16 th no active phone.called and assured it would ready shortly another technician came no active phone line. So paid for two visits $ 300. 00 and still no phone line. Travelled and called from destination, Rose was a tad judgy and dismissive of my partner’s deafness. Told we had to pay for a month or more with no service. Thank god we don’t use Bell and cancelled . Will spread the world on your poor customer service.”
“Had an issue in early September. Called "customer service". After over half an hour, an agent said they would help me. They started the process with me, then told me that someone else would half to finalize the process. I then waited on hold for over half an hour. The agent that picked up the phone informed me that there was no record of the process that the first agent started, the second agent started the process with me again, then I was put on hold while waiting for someone to finalize the process, after waiting almost an hour, another agent came on the line telling me that there was no record of the process that was started... this process repeated itself several times until finally an agent assured me that the process was finalized. It is now almost the end of October, the process is not finalized, and I am being charged hundreds of dollars for a number that I do not have access to. I am not impressed with the lack of integrity on Bell's part, nor with the horrible customer service of Bell. Please do not use any of Bell's services and if they approach you with a "special deal" don't sucker for it.”
“I just did an upgrade on my phone and I was told in store that if I contacted them online when i got my first bill, they would waive the 50.00 activation fee. They did not do this. I talked to one person who was going to do nothing. I then hung up and went and found someone else who at least gave me 25% off the charge. Their plans already cost and astronomical price and they don't have plans for people who are single.”
“I have had one of the worst experiences of my life on the evening of February 19th 2023 at 930pm, with a male employee at Bell Mobility Validation dept
I called at 930pm, spoke the a customer service representative, after giving him my information for the cell phone (deep purple apple iPhone 14 pro max 128gs) (black apple iPhone 14 pro max 128gs) and a Apple Series 8 Smartwatch in starlight 45mm)
Last week I had been on the website filled out the online application and had to call Bell to speak with them, I ended up doing the information over the phone with a male customer service representative upon all my information being submitted I was told that I had to do a $500 deposit for the 3 items. I kindly said no I couldn't do that and we hung up the phone, 2 days later I received a phone call from Bell Mobility customer service representative and he offered me the 3 items with zero deposit zero down BUT I would have to take my photo I.d to a Bell Store and show them also pick up the items no upfront costs. I said I would get there in next few days.
5 days went by and I thought well ill call Bell and see if they will honor the offer from last week. So I made the call did info with Bell Mobility customer service representative again and he then sent me to Validation.
So, the Customer Service representative sends me to Validation the male came onto the line within 2 minutes asked for my information I gave him the info. We were on phone for about 5 minutes, it was quiet in my room not even t.v on. The Validation male had no music or TV in background didn't out me on hold. About 5 min in he said he was still working on it all this time I can hear everything...
The Validation Male, was huffing, puffing, moaning and groaning. He was making noises and I could hear unpleasant things at which time I realized he had been masterbating the entire time and I heard the finish, I was so absolutely disgusting and shocked i hung up immediately, with non of my stuff dealt with or Validated.
I then hung up and I went right to social media. Twitter I tweeted and Bell Support reached out.
This is the most disgusting display of sexual misconduct. I am so upset by this. All I wanted was my 3 items.....
PLEASE SOMEONE REACH OUT”
“Between the routine price fixing with supposed 'competitors'
enjoying charging customers the highest rates in the world, leaning on governments in order to preserve their monopolistic designs and treating all complaints in a contemptuous manner, you'd really struggle to find less scrupulous companies.”
“One of the worst mobility company I have seen in my life. They just charged bill whatever they want and even don't provide explanation. Even if there executive's fault they force to pay all the amount”
