“Hi I've been shopping with Benetton for the past 2 years, but this time I've had a terrible experience! I gave birth a day before my online return request period had ended, and they were not willing to do anything for me to let return!!! Horrible customer service!!!!! This is insane!!!!!!!!!!!!!!!!!!!!! I truly don't recommend anyone to buy their products! NOT WORTH IT!!!!!!!!!!!!!!!”
“When Benetton are good they are good, but when bad...I keep buying their sweaters, which turn out to be too short, though they look normal on the website (misleading). Return paperwork is either not included or included in part, I have now lost money on a returned sweater that had some paperwork missing (through no fault of mine) which is unrefunded, their customer services are appalling...What adds insult to injury are their hypocritical statements how easy it is to return something. Bad service and getting worse.”
“0 stars for Customer Service, if that were possible. Clothing item very nice, but did not fit right and wanted to return. No paperwork included in parcel. Emailed Customer Service and advised to use returns forms from parcel. None included so rang Customer Services. Woman sounded like she couldn't be bothered. Said they would email me returns slip and pro forma invoice, but never happened. Emailed Customer Service to request again, and no response. Shame as clothes are nice, but will never order from Benetton again. The below bad reviews should put anyone off. I wish I had seen them before.”
“Horrifying experience. I have tried to return my order twice - each time I filled out the relevant paperwork correctly, and each time it has been returned back to me by the courier. United Colors of Benetton have not provided an alternative courier for returning my parcel, and are refusing to refund me until I send it back successfully.”
“Usually very affordable, however speaking of kids outfits, not all the wears have a proper quality, sometimes they get ruined very easily and that's not what you expect from kids wears.”