“Pick up from the airport was fine but the pick up from the resort was a disaster - the details of pick provided to the hotel were completely wrong, the pick up venue was completely different and when the bus finally arrived, an hour late, the driver wouldn’t allow us on the bus because he said we weren’t on his list! then he said he’d been waiting for us at another hotel (a mystery to us because he’d said we weren’t even on his list), after I put him on the phone to his office he was reluctantly persuaded to take us to the airport - it was very distressing”
“We arrived at Alicante airport
Checked into beniconect service desk
Got to the bus as it was pulling away
Went back to service desk told to wait at one side
Left there for 20 minutes
No information given to me
Went outside waited another 30 minutes before driver turned up
Then waited another 30 minutes on the bus for late passengers
All in all a terrible experience
Would not use beniconect again”
“Waited at airport for 35 mins apparently waiting for one other passenger, this I can accept but when eventually we left the airport on route to our resort the driver drove like a total lunatic swerving in and out of other cars causing them to break, also speeding and on a few occasions we noticed he looked like he was falling asleep. We asked him to slow down as we were frightened and after a grin from him he eventually slowed down a little. On the way home from the airport we had a different driver who was excellent and extremely courteous. Benidirrect I think you need to monitor the first driver before he kills somebody”
“Terrible company do not use they left us stranded outside the Levante beach club waiting for our transfer that didn’t turn up and when the receptionist phoned the company they told her that we wasn’t there which was clearly a lie”
“Would give 0 stars if possible. - AVOID
We gave the correct exact address for drop off and were dropped to a restaurant, the driver refused to stop after repeatedly telling him he was going the wrong way. This added another about 20 minutes to our trip and he avoided tolls which added more time too. Paying 120+ euros for a driver to avoid tolls and ignore you is ridiculous. For the return journey, the driver was 55 minutes late with no apology or reason why. I rang three times and spoke to an extremely rude staff member (2 of the three times) and was told three times driver is delayed by 15 mins then 5 mins and that I wouldn't get a refund if we got a taxi to the airport. No communication on where he was or phone call during the whole hour. He went to the wrong location when we had entered the correct and exact address on our booking. We nearly missed checking in luggage, it was an awful and stressful experience”
“We had arrived in Alicante Airport about 1pm. After we picked up our luggage, we went down to get a bus to get our resort. The lady told us to go to Gate 21. When we went there, no driver was there. We had waited about an hour until the bus doors had even opened. We were then told that we had to wait on the other flights to arrive to fill up the bus. Then, when the driver had finally came she told the passengers to go back into the airport and buy masks. Once everyone had came back, they had went outside to have a talk. Holding up the bus. The bus went through Benidorm, dropping people off at two at a time! Thankfully, a bunch of people got off at one stop. We didn't arrive at our resort at 5pm. Disgraceful service!”
“As always the waiting time at the airport between checking in at alicante desk and departure of the bus was not as they claim within the hour. Also no communication about the time of departure. My daughters could sit in the van after 10 minutes. They figured they would departure soon, it was lunchtime and they were starving. It took 1,5 hours for the van to depart. That is absolutely ridiculous. If that is the waiting time then they should at least tell them. The site gives guarantees that it won’t take longer then 1 hour but they claim but don’t live up to there own claims. Not happy. Absolutely the last time we used beniconnect as the issue is always the same.”
