Best Buy Reviews

1.4 Rating 1,316 Reviews
8 %
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Best Buy 5 star review on 24th March 2024
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Best Buy 1 star review on 13th February 2024
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Anonymous  // 01/01/2019
I spent over $25k on a home theater set up by Best Buy Sterling Magnolia. The initial set up was fine, but when the subwoofer had a problem I was extremely disappointed with their follow-up and customer service. First, I called the Geek Squad and had to pay $150 for them to just come visit and diagnose the problem. Then technician then told me to bring it to the store to have it serviced as it was still under warranty. When I lugged the ~70lbs subwoofer to the store, they then proceeded to explain that due to their "internal process and liability issues" I needed to contact the manufacturer directly, ask for original packing materials/box, and do everything on my own. After spending $25k for the home theater and another $10k on a home wifi set up, I would have expected more in terms of clarity of process and also customer-focused attention once a problem occurred. I would not recommend Best Buy Sterling/Magnolia for any high-end customized set ups. Fine if you buy a one-off product, but for high end solutions/set-ups then expect customer service and any follow-up post sale you are on your own...
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Posted 2 months ago
Walked in with a specific MacBook Air m2 model that they had in stock, but there was no one willing to sell it. One guy at the register was taking to a customer for a long time, so I flagged a couple of best buy employees who were just aimlessly waking around the store to see if someone else could help me finish the purchase. No one did. Walked up to the customer service and he was not willing to step in and help me buy the MacBook. Horribly atrocious! There were hardly any customers and the employee to customer ratio was probably 2:1, yet none to finish a sale!
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Posted 2 months ago
I canceled my Bestbuy year ago in 2019 and Just applied for new one in December 2023.I bought a camera the same month.They told me I ‘ll get 10% reward for first time purchase.But I only got 5% back.I spent time with customer service and they said will give me another 5% back in four business days.But I received nothing in one week.I called back ,gave the approval ID number 327659395 which I was given a week ago.The reason is my new BestBuy Account linked with the old one which was closed year ago.Sale representative told me one story and customer service representative told me different story.BestBuy is big company should help customer when their employees bve misleading information.I feel cheated very much! Phillip Nguyen 703-863-9714
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Posted 2 months ago
Never buy from Best Buy, which tricks people and snatches money from individuals! I bought a TV from Best Buy for an 18-month payment plan of $29/month two years ago. The person who sold it to me told me that I had to pay $29 to finish the payment in 18 months and I believed him and set up Autopay from my Bank Account and forgot about it. Three days ago I got a notification from Credit Karma that my credit score decreased by -63 points because of this card. Then I went to Best Buy online and saw there was a $574 balance on it (after paying $29/month for two years) when I dug deep down, I found out that they had added a $340 interest charge to my balance 6 months ago (August 2023 statement). I tried to talk with them up to the third level manager and they said it was a deferred interest and that was the interest for the 18 months because there was a remaining balance at the end of the 18 months and it couldn't be waived, because it is more than two months. The TV I bought $869, ended up with $1270. I paid $401 extra to close the balance and not pay extra interest to them.
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Posted 2 months ago
I will never shop at Best Buy again. I closed my BB credit card. I had a billing dispute with them. I hadn’t shopped at BB in over a year. Then this past August 2023 I started to receive Emails from BB/Citi saying my account with them is delinquent. I get similar emails like that. All Spam or Phishing. Trash. I went on my BB cell App and no transactions for 18 months. Then I get a letter in the US mail with my Citi account number. It’s legit. I call and I owe them over $140. After a couple weeks and many hours of numerous calls to Werst Buy/Citi - I owe $70 for my MS Office 365 software. Next day I go to BB and pay the $70. Case closed. Account Closed. Then I get another BB bill for $119. I never learned what the new charge is for. Instead of continued dealing with BB- Phone calls, letters to store and Corporate, in store visit- I just pay the $119. Assume it was late fees for being 3 months delinquent on $70 charge. Case closed. And my Credit Score plunges. It was over 800. Not anymore.
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Posted 2 months ago
Best Buy is one of the worst store ever. Customer service 2 out of 10 and that’s being nice. Corporate absolutely sucks. They steal and don’t deliver and block you from ordering online or delivery for complaining. Karishma Executive Resolution Specialist- the absolute worst!
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Posted 2 months ago
Best Buy is terrible - inefficient and ineffective. I ordered a laptop online through their website on Dec. 23 at their Boxing Sale price. They cancelled it and didn't tell me. Ordered again Dec 26. They cancelled it and didn't tell me. Ordered again Dec. 27. Ordered it directly by phone to make sure there wouldn't be a problem. They waited a week and cancelled it. Over the 4 orders I called customer service 20 times to try and have the order go through, plus used online chat. No phone or online chat staff had any power to help. I felt sorry for them being stuck in a system with no solutions. It was useless trying to reach anyone with any power to do something to move the order forward. They said it was a payment problem (with 4 different kinds of payment that I have NEVER had problems with online before). I live 12 hours of travel away from a store, so begged a friend in the city to go into the store to pay directly as Best Buy had promised that would work. The in-store employees said they were now out of stock - they sold out during the week and a half I'd been ordering it. Plus Best Buy refused to honor the sale price even if it came back in stock. I even put in a special request to have all 4 orders reviewed and they promised to get back to me but haven't. I finally ordered the same laptop directly from the computer company that makes it - at a lower price with a longer warranty, and my payment went through in 30 seconds and it was mailed the next day. So easy and effective. Thus I will NEVER make the mistake of using Best Buy again. Save yourselves time, frustration, and disappointment and order your products from somewhere else!!!
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Posted 2 months ago
Horrible Service. ROBBED ME of $33 and lied to me, wasted a month of my time going through the warranty process WHICH YOU SHOULD NEVER BUY, SCAM!
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Posted 2 months ago
I made a purchase of a tablet for my daughter who has exceptional challenges and the tablet is one of the few things she can communicate on. I made the purchase on Jan 2 with the next day delivery. Got a text message on Jan 3 that my item was being returned and could not be delivered. I saw the lady on my camera drive by one time and not even slow down. No phone call, the office is right there and the complex is small, there was no reason for her not to try harder. So, I call and spoke to someone that said it would be redelivered/replaced. I said, how is it a replacement if I never got it today? Fast forward to today they have said it is now a refund. So, I placed an order and I never received it. It makes me sad yet another company that brought us so much pride in the past is now going down in flames. I wish I had seen these reviews before my purchase. I will no longer be making purchases from Best Buy. Walmart and Amazon from now on. At least they have delivery drivers that know how to deliver products. SMH
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Posted 2 months ago
More Like 'Worst' Buy: A Tale of Frustration and Disappointment ( Danby - 7 Cu. Ft. Top-Freezer Refrigerator - Black/Stainless Steel Look) If you're considering a major purchase from Best Buy, I implore you to read my experience before making that decision. This isn't just a review; it's a warning about the worst buying and customer support ordeal I've ever endured. It all started with a simple mistake on our part: ordering a fridge that was slightly too large for the intended space. This error, however, unleashed a series of catastrophic events that would test the patience of a saint. Firstly, Best Buy has completely transitioned to overseas customer support, severing any direct communication with local stores. This decision baffles me – how does removing local support improve customer service? The nightmare began with scheduling a pickup for the original fridge and ordering a replacement. The pickup was a logistical disaster, arriving 20 minutes earlier than the stated 4-hour window, and the lack of flexibility in rescheduling was astounding. But it gets worse. The replacement fridge arrived looking like it had survived a battle – the packaging was in tatters, and the fridge itself was dented on every side. After a painfully long wait for Best Buy to pick up this damaged product, we took matters into our own hands and dropped it off at the nearest store. Ironically, they showed up at our door two days later to collect it. Hope dwindled when the second replacement arrived in an even more pitiful state – the top freezer was utterly crushed. Refusing to wait for another prolonged pickup process, we attempted to return it ourselves, only to be turned away because Best Buy hadn't generated a new order number for this fridge. As I write this, the mangled appliance still sits in my office, a stark reminder of this hellish experience. My advice? Save yourself the hassle and consider purchasing from more reliable retailers like Home Depot, Lowe's, or Amazon. 'Worst' Buy would be a more fitting name for this establishment, given the abysmal decline in their service quality.
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Posted 2 months ago
I tried to purchase an item on sale in particular a TCL 8QM 75 INCH TV. this was two days before the sales price of $1299.00 was due to expire. Was told product not available even though I said I was in no hurry. Could not order. One day after the sale price went from $1299 to $1599.00. The product is available. What a surprise. Well as a long time customer best buy does not care. I spoke to a manager who couldn't have cared less. Well there are plenty of other places to purchase my electronics from and will do so.
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Posted 2 months ago
Have held a credit account since 2010. Made my payments and have paid account balances off. Have had a $1500 credit limit for many years and never have had an issue as to where my limit was decreased for an reason. Went into the local store on 12/26/23 to exchange a TV I purchased for my daughter, at which my account was verified and was told that I still had approximately $1,090 +/- spending limit available. Went back to same store tonight - 1/1/24, to purchase a Robot vacuum for my wife. Logged into account before going up to counter to purchase vacuum to find out that my spending limit has been decreased to $550 without any previous warning or notification. Contacted Citi Cards, spoke with 3 different people, to be told that, for one, a letter has been sent to me stating the reason(s) for a limit decrease, and two, they cannot verify or discuss those reasons. I told the representative that this has never happened before in the past 13 years I have held this account. The representative then tells me that the credit company / department has the right to review the account holder's credit information at any time, and that they can close or decrease the spending limit on an account at any time. IF my account is in good standing and has never been "reviewed" in the past, why now?!? This has definitely left a sour taste with me towards Best Buy, and I think it is poor communication / business practices that will drive long-time customers like myself away!
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Posted 2 months ago
I spent over $25k on a home theater set up by Best Buy Sterling Magnolia. The initial set up was fine, but when the subwoofer had a problem I was extremely disappointed with their follow-up and customer service. First, I called the Geek Squad and had to pay $150 for them to just come visit and diagnose the problem. Then technician then told me to bring it to the store to have it serviced as it was still under warranty. When I lugged the ~70lbs subwoofer to the store, they then proceeded to explain that due to their "internal process and liability issues" I needed to contact the manufacturer directly, ask for original packing materials/box, and do everything on my own. After spending $25k for the home theater and another $10k on a home wifi set up, I would have expected more in terms of clarity of process and also customer-focused attention once a problem occurred. I would not recommend Best Buy Sterling/Magnolia for any high-end customized set ups. Fine if you buy a one-off product, but for expensive set-ups customer service and any follow-up post sale you are on your own...
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Posted 2 months ago
Be extremely careful if you buy anything online from Best Buy! Unlike Amazon that has free shipping for returns and full refund, or Costco which has 100% guarantee - The Best Buy Marketplace policies are horrendous - if you buy something and return it - you have to pay for shipping to return it on your dime and then they add a restocking fee. Even if you never opened the box! Disgusting!!!
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Posted 2 months ago
They sell products, and not the supplies for the product. I bought a Brother printer from this company. They do not sell the ink cartridges!!! Try to call and ask why, I am only getting off-shore calling centers (durring business hours). This company has gone down hill big time!!! This was a good company, in the 1980's... STAY AWAY!!!!
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Posted 2 months ago
I'm writing to express my extreme dissatisfaction with a recent Best Buy order. I purchased a game system online, only to find it was at a store 118 miles away. This led to over $20 in tolls and $35 in gas expenses. Upon reaching the store, the manager claimed corporate canceled my order without prior notice. Attempting to resolve this, I contacted corporate customer service, only to face more frustration—being put on hold and eventually hung up on. The representative suggested reordering when the item is back in stock, an unacceptable response. The lack of communication between the store and corporate, along with misinformation, highlights a flaw in Best Buy's internal processes. I also suspect an employee may have canceled my order to obtain the item personally, raising serious integrity concerns. This experience has eroded my trust in Best Buy's ethical standards. I strongly urge them to address these issues promptly. Until then, I'm hesitant to recommend Best Buy due to mishandling my order and inadequate support in resolving the matter.
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Posted 3 months ago
BEWARE OF BEST BUY 5 years ago we purchased and appliance package along with an extended warranty.. at the time they offered a discount if I would sign up for a credit card thru Best Buy and charge the appliance package to it. Which I did, and then proceeded to pay the charge off in the 30 days after and also closing the credit card account. Approximately 6 months ago I got a bill from Citi Bank saying my credit card account was past due on the account I had closed a few years ago. Best Buy renewed a warranty package using the closed credit card account without my knowledge and certainly not my approval. I spent the next 4 months trying to resolve the fraudulent charges. Finally Citi Bank sent me a letter saying they approved my request to remove and cancel this unauthorized charge from this closed credit card account. I also had several messages and phone calls with the so called Geek Squad to make sure they made no further attempts to charge this old credit card again. So for the last 30 days I am finally relieved to know it got cleared up. Today in the mail I get a letter from Best Buy stating that upon "their review since a warranty had been in effect after it was charged to the old closed credit cardI had had at the benefit of this unauthorized FRAUDULENTLY charged warranty and they expected me to make payments on it otherwise they would report me as being past due to the 3 major credit bureaus. I am 75 years old and had a 834 credit score until this disaster with Best Buy. I am sending this same message to Florida State Attorneys office for their investigation into BEST BUYS FRAUDULENT CHARGES. MY ADVICE IS TO DO BUSINESS WITH COMPANIES THAT DO NOT DO THESE TYPE OF PRACTICES, AS THEIR ARE MANY OTHER COMPANIES THAT OFFER THE SAME PRODUCTS AT COMPARABLE PRICES THAT DON'T STOOP TO THE LEVEL OF BEST BUY. THIS IS ONE OF THE REASONS WHY BEST BUY ONLY HAS A 1.4 OVERALL RATING.
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Posted 3 months ago
I've been royally screwed by Best Buy. I purchased a washer/dryer stacked unit mid November and scheduled delivery for about 3 weeks later. They showed up, made some questionable measurements, decided that a few pieces of wall trim needed to be removed and left before I had time to evaluate what they were talking about. It took me 5 minutes to remove the trim, but they would not wait. Ok, fine, I can understand that. So we rescheduled delivery and installation for the next day. I checked my email late that night and found that that they seemingly cancelled. It was 11:30 PM, so went to bed and called first thing in the morning. They did cancel on me because the unit "wasn't properly staged at the warehouse and the delivery truck was full". I was supposed to get a call back from customer service later, after they double checked with the crew to see if space could be made on the truck. That never happened. I rescheduled for the next day. Next day rolls around and 7:00 that night I get a call stating they're too busy to deliver and install. I was not happy and we went back and forth for a while. I was promised compensation for the delays and their inability to deliver. I was also promised the first available delivery window the morning of Dec 26th. Here we are. December 25 at 7:00 pm and they cancelled on me again. Now we're looking at January 3. To further complicate, our house is under construction and this delivery needed to be coordinated and well timed. Flooring, electrical work, and plumbing were all tied to this installation. This failure to deliver by Best Buy has cost me quite a bit of money and here I am, looking at more than two weeks without a washer and dryer. Do yourself a favor and look elsewhere. I've spent many hours trying to resolve this.
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Posted 3 months ago
Ordered and paid for Samsung ear buds. It was a gift. Best Buy sent a cheap set of headphones. They robbed me of over a hundred dollars. Best Buy doesn’t care and They won’t fix their error. The CEO should go to jail for theft.
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Posted 3 months ago
Day 14: Still no resolution from best buy to gain access to my bestbuy.com account. Calling every day and each day I must endure the endless loop of explaining that I cannot get access to my account because it is frozen and each time I am told there are several accounts that seem to have something to do with me one way or another and that these accounts all need to be merged. I acknowledge this however, the process which I was told takes 96 hours to complete. It has been 288 hours since the first time I called about this issue. I was told 4 different times that the issue has been "Stepped up". to no avail. So the issue continues. Please keep checking back to see exactly how long it takes to resolve this issue and maybe ask yourself do you really want Best Buy to be working on your laptop? They can't fix their own issues let alone anyone else's!”
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Posted 3 months ago
Best Buy is rated 1.4 based on 1,316 reviews