“Fraud. Bought one specific product and received wrong one with different code.
Customer care stopped replying to my e-mails. They have one code when buying then it changes in basket for cheaper one.
Avoid this web site and buy somewhere else.”
“Have ordered more than 25+ times everytime its great quality, once I revceived empty box but the issue was resolved really easy and they were extremly helpful, and money was returned.
Besides the discounts on site You can add vouchers to them and save even more, its great to order things for kids too for example as shoes when the school starts, and also great deals for Yourself,once got A Ralf Lauren brand new dress for 20€(can prove it).
I can give You my invite code so u have silver status imidetly and discount 10% on first order.
Hello, here is your personal invitation :
https://invite.bestsecret.com/VSC-GDH-PW3?c=lv&v=18a942e21f9&utm_campaign=app_invitation&utm_medium=app&utm_source=invitation&utm_content=registration”
“OMG! While everything goes well it's OK but when something went wrong their customer service is useless! They don't reply to the emails, they are not able to help via phone. Just canned replies. I made an order at 4th of May for over €2000 and still don't have my order. Customer support just says to wait, there is no procedure to get a refund, there is no procedure to make a complaint, no procedure to speak with manager. I'm filling out report to the German police. It's a scam! I will make this case on public as much as I can!”
“I ordered a small shoulder bag and they send me a wrong bag after 2 weeks...I received a much bigger and completely different and other design of bag. It was the first time I ordered and I am very disappointed... They don't even reply to my email.”
“Bad shipping service, totally irrelevant, inadequate customer service
I made an order at 23rd of NOVEMBER
The order is still not received
I wrote to customer support at 07.12.2022 to ask them what's happening with the order
The guy just told me to contact the "post office" in my country, which is absolutely irrelevant, because the package is sent by private company which I even don't know the name of.
Wrote to them again today - they told me absolutely the same like on 7th of December.......
I had the worst experience from customer support that didn't gave me any concrete information and also by their insanely slow delivery
DO NOT RECOMMEND using their survices”
“Over time the packing quality has decreased down to a point when we received ripped boxes and when we launched a complaint, they just sent us a 10 euro voucher. Also one of the bags ordered was previously used( no tags, no packing, the shoulder strap with clear usage marks and a faint perfume on the product.
After 5 orders ( one wrong product, 3 received in broken boxes and one with a used product) we feel this is a case of customer discrimination based on order value or country of origin.
We will no longer complain ( seeing how they treat complains), but we surley not come back.”
“Great site!
There are a lot of products with amazing discounts.
The customer service is accurate and quick.
Invitation code: VG6-C6F-W43
Ottimo sito!
Sono presenti moltissimi articoli di qualità a prezzi veramente convenienti.
Entusiasmante il programma fedeltà con accumulo punti e premi.
Codice invito per iscrizione: VG6-C6F-W43”
“This Bestsecret is fraud. Dont order, i have ordered 3 orders and did not get neither of them. The customer service is telling me that my request will be forwarded to a special department every time. Every time generic answers. But no packages / no money after 16 Decemeber 2021.
Stay away, dont orders.”
“The worst experience ever, I will never recommend them to my family and friends. I ordered 3 times the same football kit and received it 3 times in a wrong size.
1st I placed an order on the 4th of October in a size 146/152cm and it came on the 11th of October in a size 110/116cm, way smaller then my son. I sent a complaint, I returned the item on the 12th of October for a full refund (today is 28th and I haven’t received any cent), however they compansated me with a 10€ voucher as an apology gift, which was nice.
2nd I reordered the same item at my cost in a slighly bigger size as the size I wanted wasn’t available anymore, I paid the same amount and placed the order in a size 152/158cm on the 13th of October, received the item on the 19th of October in a size 116/122cm, completley shocked I complained again, I returned the order on the 20th of October, I contacted Best Secret in relation with this issue once again, they replied to me and compansated my account with other 10€ for the inconvenience created, I used both vouchers plus the difference and reordered the 3rd item at my cost once again (did not received the funds ever since, however I returned for a full refund). Before placing the 2nd order, I emailed them in confirming that I will receive the vouchers back if the item is sent in a wrong size once again, they promised that will be returned, however this is a lie, because I was now told that I will get the vouchers back only if I return the item and reordered it once again, which I am not going to pay once again as the upholding already my money for the first two orderes. Such a lack of proffesionalism, a total waste of time, their stock is a mess, the employees are not even checking what they are sending, the customer service ignores your emails, worst experience ever.
Order IDs: 2063838223, 2064286511, 2064640567”
“Absolutely love this shopping sight!!! Brands at outlet prices. Free return available. Very nicely packaged. Have been shopping for the last few years and have no complaints. Invite code: VWQ-VNN-UVU”
“Based on my experiences with best Secret website I have to advise all customers and friends not to deal or buy from best secret website because this is a fake company that only sells illusions and words. Every time I called they in regards to my order they give me fake promises.
When I asked them about my first order they said post servis returned to them because the label was damaged and was misdirected.
When I asked about my Second order they said
“It is possible that your shipment was misdirected or only a scan was missed so that the tracking is no longer up to date”
I totally disappointed 😞”
