bestsecret.com Reviews

3.9 Rating 169 Reviews
73 %
of reviewers recommend bestsecret.com

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bestsecret.com 1 star review on 24th October 2023
Anonymous
bestsecret.com 1 star review on 20th September 2023
Anonymous
bestsecret.com 1 star review on 20th September 2023
Anonymous
bestsecret.com 5 star review on 14th September 2023
Alexa
bestsecret.com 1 star review on 9th June 2023
Dmirij
bestsecret.com 1 star review on 13th December 2022
Anonymous
bestsecret.com 1 star review on 13th December 2022
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
The shiping and service is the worst i have seen. I ordered a bag on the 1st of June, on the 2nd it had already shipped.it arrived in my country on the 11th. On the 12th, the tracking was showing that the carrier tried to deliver and informed me, but i was unreachable. I was however at home all day, and had no missed calls on my phone. Ever since then, i have contacted them and asked for a local tracking no (they use Post AT ro deliver, and Post AT works through its colaborators to deliver to specific countries). They were answering my emails and phone calls, but did nothing to help. EVERYDAY SINCE, i have contacted the local carrier, Post AT (no answer to several mails) and bestsecret to tell them i am not being contacted and to try to get the correct tracking number so that i can even pickup the parcel myself. To no avail. They said they are contacting Post AT at one point. The local carrier could not find me by name or by address in their system. I will to tell the full story here, but know that EVERYDAY SINCE THE 11 UNTILL THE 18 OF JUNE i tried to get my parcel delivered. Then i see the status changed and that my parcel is being returned to them because i was not reachable. You could imagine i flipped. Sent an email (5th email to best secret, 2 calls as well), and they tell me that the carrier is returning the parcel because i am not reachable!!! Can you imagine that...i was calling everyone all week to get my parcel delivered, never left home, asked them to check my address and my phonenumber twice, and i was not reachable. Furthermore, they tell me that the parcel cannot be sent again because i was not reachable, and that they will refund my money one month after the parcel reaches them. It s a scam to get your money, don t order from them.
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Posted 3 years ago
I placed my order on 11.12.2020. Never got it. When I asked them where is my parcel they said post servis returned to them because it was "misdirected". Still didn't get my money back or my parcel. App says it takes 2-7 days for delivery to my country. Not only they offered me nothing for waiting so long, I didn't even get my money back. Good reviews are fake.
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Posted 3 years ago
They do not refund money for an order that has not arrived. The support service responds with templates, without trying to figure out the situation. The order was made on November 19, since November 25 the status of the order has not changed. On the DHL website on November 29, information appeared that the goods were located in a neighboring city and could not be delivered, since there was no delivery address. I contacted DHL several times and confirmed this information. I had to go to the post office (in another city). They could not find the track number provided by DHL for a long time, it turned out that this number belonged to another person. I'm tired of wasting my time looking for a package and asking for a refund, but they tell me to wait for the package. I am very upset with the work of the service and the attitude towards customers, no discounts are worth the time spent
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Posted 1 year ago
Based on my experiences with best Secret website I have to advise all customers and friends not to deal or buy from best secret website because this is a fake company that only sells illusions and words. Every time I called they in regards to my order they give me fake promises. When I asked them about my first order they said post servis returned to them because the label was damaged and was misdirected. When I asked about my Second order they said “It is possible that your shipment was misdirected or only a scan was missed so that the tracking is no longer up to date” I totally disappointed 😞
bestsecret.com 1 star review on 11th January 2021
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Posted 3 years ago
Hello! We are forced to write here because other attempts do not produce any results. Our family has been a client of the Best Secret online store for many years. (diamond status). During this time, an amount of more than 1000 euros was collected in the form of vouchers, which can be exchanged for the desired product in the same store. At the end of November, we wanted to give Christmas gifts to relatives, but we discovered that all three accounts were blocked and it was impossible to order anything for a reward or money. We contacted the support service by phone, but they could not help us, as they are not competent in this matter. Several letters were sent to the company's office, to which a standard and rather rude response was received (other regular customers also received exactly the same letters). We are deeply disappointed by this attitude and demand that Best Secret adequately resolve the issue. We have vouchers totaling €1200 that we have been collecting for years, they are now blocked, but according to German law we have every right to use them! Best Secret has no right to take them away! We're waiting for answer .
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Posted 2 months ago
Be cautious with this merchant. I returned the product with reference number retour-2075895932-0,and I have not received a refund. After 2 months, I am still receiving promises that I will get my money back in 15 days. After 15 days, I receive another email instructing me to wait for an additional 15 days, and so on. Besides selling counterfeit products, they also fail to adhere to the product return laws. If you value your money, work diligently, and avoid this online sales platform.
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Posted 4 months ago
Hi everyone ! How to get an invitation code for this site ?
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Posted 5 months ago
Horrible! Beware!!!! I did shopping on the 27.11. Customer service kept telling me the parcel is on its way....I called them every other day. Suddenly got a message yesterday that they cancelled the order:((( Without any comment! Of course the things I ordered are no longer available, so I have no Christmas gifts. Thank you, Best secret
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Posted 1 year ago
Bad shipping service, totally irrelevant, inadequate customer service I made an order at 23rd of NOVEMBER The order is still not received I wrote to customer support at 07.12.2022 to ask them what's happening with the order The guy just told me to contact the "post office" in my country, which is absolutely irrelevant, because the package is sent by private company which I even don't know the name of. Wrote to them again today - they told me absolutely the same like on 7th of December....... I had the worst experience from customer support that didn't gave me any concrete information and also by their insanely slow delivery DO NOT RECOMMEND using their survices
bestsecret.com 1 star review on 13th December 2022 bestsecret.com 1 star review on 13th December 2022
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Posted 1 year ago
all products are fake and made in Turkey, you need to google how to make the difference between fake and real tags, Turkey has thousands of years experience in faking and cheating and stealing, they have a huge mafia faking all the designer brands.
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Posted 2 years ago
I ordered a Pennyblack jacket just for 62,90 €. When I received it, it seemed like it wasn't authentic. So I decided to contact with official Pennyblack e-shop in order to ask if Best secret is their client and they answered me that they can't guarantee about authenticity of my jacket. So Best secret sells non authentic items 😡😡😡
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Posted 2 months ago
Package was damaged, differens size as I ordered, I do not recommend!
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Posted 3 months ago
I have been a loyal customer for 2 years. Now they terminated my account with no explanation. The only thing I can think of that I returned items and they did not have enough income on me. Very disappointing because that is part of online ordering.
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Posted 4 months ago
I ordered a Coccinelle bag and it was awful. The bag I ordered looked like it was used. The stiches were wide like someone tried to put more items than possible in the bag, the bottom part was damaged and darkened on some spots and it came packed horribly. The dust bag was scrunched up (the bag was outside of it), the strap was not protected and all tangled and the metal parts also weren’t protected. I ordered 20€ Zara bags that came better packaged than this 122€ worth bag. I wanted an exchange but they don’t do that. They offered me a 20€ voucher (???) or return which is laughable considering that I have to go to the post office and waste my time because of their mistake and then wait who knows how long for them to give me back my money.
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Posted 5 months ago
Falsche Artikel Ich kann keine Bilder hochladen, lass mich nicht Aber trotzdem die Leute mussen das wissen👍 Hier werden Dinge aus China verkauft, a so nicht original!
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Posted 6 months ago
Advise. Feel free to use my link, valid for 48 hours. https://invite.bestsecret.com/VUJ-2CK-HZU?c=ee&v=18a0d96aff7&utm_campaign=copylink_invitation&utm_medium=copylink&utm_source=invitation&utm_content=registration
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Posted 7 months ago
I placed an order(sneakers) through the website bestsecret.com when they arrived home I realized the sneakers were defective and too big for the size I usually wear. For this reason and because it is explicit on the website that it is possible to return the product and receive a refund, I decided to resend the product with a transport guide automatically made by them on the website itself. After more than 15 days they say that they cannot find my order, even after contacting their customer support services, they told me that they would refer this matter to another department and till today no further response has been sent or the refund has been made and I just saw that this is happening with other persons too, the exact same situation
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Posted 8 months ago
OMG! While everything goes well it's OK but when something went wrong their customer service is useless! They don't reply to the emails, they are not able to help via phone. Just canned replies. I made an order at 4th of May for over €2000 and still don't have my order. Customer support just says to wait, there is no procedure to get a refund, there is no procedure to make a complaint, no procedure to speak with manager. I'm filling out report to the German police. It's a scam! I will make this case on public as much as I can!
bestsecret.com 1 star review on 9th June 2023
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Posted 9 months ago
best Brand outlet site.very satisfied invite code : VAK-WVW-NMV
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Posted 1 year ago
Over time the packing quality has decreased down to a point when we received ripped boxes and when we launched a complaint, they just sent us a 10 euro voucher. Also one of the bags ordered was previously used( no tags, no packing, the shoulder strap with clear usage marks and a faint perfume on the product. After 5 orders ( one wrong product, 3 received in broken boxes and one with a used product) we feel this is a case of customer discrimination based on order value or country of origin. We will no longer complain ( seeing how they treat complains), but we surley not come back.
bestsecret.com 1 star review on 10th December 2022 bestsecret.com 1 star review on 10th December 2022 bestsecret.com 1 star review on 10th December 2022 bestsecret.com 1 star review on 10th December 2022 bestsecret.com 1 star review on 10th December 2022
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Posted 1 year ago
bestsecret.com is rated 3.9 based on 169 reviews