B&H Photo Reviews

Name: B&H Photo
Rating: 4.66

4.7 Rating 1,405 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,405 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping here is so easy!”

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Posted 1 month ago

“Easy quick ordering. Found what I needed”

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Posted 1 month ago

“Quick and easy process to submit an order.”

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Posted 1 month ago

“Fast services”

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Posted 1 month ago

“Always very helpful and quick shipping”

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Posted 1 month ago

“B&H makes it so easy to find and pick the right item since the site is full of educational material to help guide the decision.”

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Posted 1 month ago

“Super EZ web site to use. I always check with B&H before I purchase from another source, they are extremely competitive. I would recommended B&H.”

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Posted 1 month ago

“The price was right.”

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Posted 1 month ago

“I usually have a great experience dealing with B & H, but not this time! I just ordered a computer and was very clear with the salesman that I needed a computer with more space. The person pulled up the specs on my old computer (which I also purchased from B & H) and told me the new one would have a lot more space. Unfortunately, it had less space because my old computer had three drives, not one. I had to have Geek Squad install a new drive to be able to move forward with my projects. Based on my experience and Yelp reviews, it seems B & H can be a little slippery with how they deal with people. BE CAREFUL!”

Helpful Report

Posted 1 month ago

Gary: From your description of the problem there may have been some confusion between the computer's RAM (memory) and hard drive capacity. The computer you purchased had 32 GB of installed memory 36 MB of L3 cache, and 1 terabyte of capacity. This exceeded the specs of the previously purchased computer. -- Henry Posner / B&H Photo-Video

Posted 1 month ago

“Prices are good, service is great, online selection and website is good too. No complaints.”

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Posted 1 month ago

“great selection-fabulous website-fast free delivery-more than fair prices-LOVE YOUR WEBSITE AND THE EDUCATIONAL CONTENT”

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Posted 1 month ago

“easy to order”

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Posted 1 month ago

“very smooth homepage”

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Posted 2 months ago

“CHAT room helps a lot”

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Posted 2 months ago

“Easiest site on the web to purchase from.”

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Posted 2 months ago

“Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, sage decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.”

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Posted 2 months ago

“B&H always has what I'm looking for at a good price, and the website always provides useful information to make informed choices.”

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Posted 2 months ago

“Worst service ever! FedEx lost my package, and B&H didn't file a claim with FedEx. I lost my money simply because B&H didn't do what they were supposed to do. Don't buy from B&H.”

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Posted 2 months ago

“Product offering and descriptions , very easy to navigate .. ease of ordering .. You have such a great and slick system”

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Posted 2 months ago

“Love this Paper, I've ordered before and it works with my Photo's”

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Posted 2 months ago

B&H Photo is rated 4.7 based on 1,405 reviews