Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, 6001, Miller Store Road, 105, Norfolk
Rating: 4.75

4.8 Rating 5,822 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,822 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

Visit Website

Write Your review

Tell us how Big Frog Supply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts were perfect fit for my old 30 year old Toro sprinkler valves. Solved the problem.”

Helpful Report

“Kept me up to date on the status of my order Prompt shipping Shipping charges were too high”

Helpful Report

“I purchased a specific shaft from the Prier spigot line. Big Frog sent me the incorrect part. (The part you sent does not match what I ordered.) I contacted Big Frog and you agreed the wrong part was sent. All this is good. However, it has been several days and I have not heard how you will resolve the issue. I really want the part I ordered. My spigot is inoperative until I get this part.”

Helpful Report

“We broke a piece in our Orbit tractor sprinkler ,so ordered the part from Big frog. The part shipped fast and works great , we-are very thankful. Both of us are around 80 yrs old. Helps to not have to change the sprinkler all the time. Thank you Big Frog.”

Helpful Report

“Correct part, but a short delay in the shipping. Otherwise satisfied.”

Helpful Report

“Shipped the incorrect item, but after i contacted them they shipped the correct item in a timely manner”

Helpful Report

“The items I ordered were precisely what I needed for my older system. So happy to find someone who carries the parts! The person I spoke to on the phone was super nice. Will order again from them.”

Helpful Report

“had what i needed and and took care of it”

Helpful Report

“My first delivery was declared undeliverable due to damage and you promptly filled my reorder and refunded my first order. I’m not clear what happened to the first package but I will speculate that it may have had the same damage only worse as the second delivery. It appeared that both bottles of solution leaked substantially enough to destroy the pump package and paperwork insure the tub and the outer paper fill and outer box were wet. I’d suggest a better shipping approach would be to put the 32 oz solution in ziplock bags to eliminate this issue”

Helpful Report

“Pricing was good and product came as expect. Took a very long time. Several weeks with little to no communication. Had to reach out to get updates after weeks had passed. First time ordering for our company through this site and this, unfortunately, might keep me from ordering again. Thank you.”

Helpful Report

“Big Frog makes me happy on supplies that they have in stock. They are more reasonable than pricing I can get elsewhere. The trouble is they often do not have my supplies in stock.”

Helpful Report

“Service was great! Got my order next day. Thank you!”

Helpful Report

“Very expensive very expensive very expensive very expensive vey expensive”

Helpful Report

“The customer service person Seemed very helpful in the phone. Good communicator”

Helpful Report

“I was very pleased with the price of what I was purchasing. The only thing I would suggest is do better at updates on order status. I had to inquire on my own after a few days as to the status. Other than that it was a good experience.”

Helpful Report

“Super fast shipping. I bought 3 fittings for about $9.50. A very large online company wanted more than that for ONE fitting. It was my first experience with this company. It was a pleasant one.”

Helpful Report

“Competitive price & delivered on time, very satisfied with their service.”

Helpful Report

“Quick service. Material i ordered was here with in two days. i order the wrong material, e-mailed them and had a return slip the next day. thanks”

Helpful Report

“Big Frog Supply quickly shipped a high quality water well pump to me, I have zero negative comment regarding this transaction, I do have a problem with their product carrier FedEx. People like myself living on a remote ranch in southwest Texas where back country roads are basically jeep trails at best, depends on a delivery service that capable to deliver in harsh environment (like UPS) w/ 4wd vehicles. FedEx posted delivered to customer via email which lead me into days of searching the largest county in Texas for my pump with no help from all parties involved.”

Helpful Report

“Thanks for the item was exactly as one I had before”

Helpful Report

Big Frog Supply is rated 4.8 based on 5,822 reviews