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Big Frog Supply Reviews

4.8 Rating 5,820 Reviews

93 %

of reviewers recommend Big Frog Supply

Company Reviews

Product Reviews

4.8

Based on 5,820 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Big Frog Supply 5 star review on 18th September 2018

Big Frog Supply 5 star review on 18th September 2018

Big Frog Supply 5 star review on 11th September 2018

Big Frog Supply 5 star review on 28th July 2017

Big Frog Supply 5 star review on 17th July 2017

Big Frog Supply 5 star review on 20th January 2017

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible they only would go maximum 3' I had to order all new one's with 3 times the claimed distance to hopefully get what I was looking for. Very cheap products. I would not recommend this company. Terrible customer service as well.....”

“I cannot write a review on the item I did not receive. I have sent two e-mails about this situation there are no reply. I am going to cancel the purchase if in the next two I did not receive the item.”

“Terrible quality of products, the 1st order under performed so bad, I literally threw all of them away after installing only 6 of them, and then had to re- order a 2nd set of products to replace the faulty and defective 1st order. It cost me another $65.00 on top of the original $65.00 spent. I sent emails nothing from the company to stand behind the 1st set of faulty products. I have yet to receive the 2nd set of products. However, I will never do business with this company again. They do not stand behind their products, and zero response if your unhappy………”

“I'm being asked to review an item I ordered but never received. Shipping and inventory control is poor.”

“Never Again: I called your company because my Meyers sprinkler pump went out. I’m a home owner and some what handy. I was hoping to save a little money, so I decided to replace the pump myself. I explained this to the agent at Big Frog. I told them what pump and size I had. The agent from Big Frog told me PentAir had a comparable pump. I explained that I didn’t know which pump I needed, I was going on their knowledge. I was assured that the pump I need was the one they were recommending. I purchased and installed the pump, based on their knowledge, when I received it. Big Frog sold me a jet pump, I needed a centrifugal pump. Because I installed the pump Big Frog did not want to refund my order. After several emails and phone calls they agreed to a refund. I paid $654.00 for the pump. I was told they would charge me $107.00 for shipping. My total refund was $327.29. I would never order anything from Big Frog Supply in the future. I will tell everyone to be Leery of Big Frog.”

“The box was delivered empty. we refused the delivery and ask to resend the product. the supplier stated they are not responsible for lost packages and did not agree to refund or resend the product. very disappointed with the customer service, can not see myself ordering again from big frog, just lost $300. Now have to deal with my bank try to get my money back”

“This company has the worst customer service I’ve ever experience from an Amazon seller. Their commutation is non existent. Even with multiple messages sent. Zero reply. They have cost me time and money due to their shipping error. I will never do business with this company again. Beware buyers. Order from someone else.”

“Ordered in January. Got the wrong piece which is sitting around somewhere because it's totally useless to me and now, June 29th, after all these months, I receive a refund for 97 cents. What a joke.”

“It’s cheap, it broke as soon as a truck drove over it. It’s not as heavy duty as the last one that lasted 25 years”

“Picture that I ordered from the picture said it was a Mansfield brand and you guys shipped me a premier. Same red handle and they looked almost the same but the innards were different. $30 for a hose bib and it didn’t even work for me. I am a plumber and I was trying to just replace out the innards on an existing hose bib on someone’s house versus replacing the whole entire hose bib behind the wall.”

“Wrong item was shipped. Notified them same day I received package. First it took a day for them to get back to me, then I had to fill out a form. Then they didn't believe that they sent the wrong item. First they asked me to send the SKU that was on the package to them for verification. After that was sent they actually asked me to send them PHOTOS of the BOX and the ITEM before they sent me a return label. What a hassle! 5 days later they FINALLY sent me a return label. I asked them to also create a UPS pick up to my address because I didn't want to have to ALSO go to the UPS store and stand in line (with COVID) since this was their error. They completely IGNORED my request. Horrible horrible company.”

“Still waiting for it to come has been over 2 weeks now . At this point I would rather just be refunded my money”

“I never received my order. Terrible customer service. I will definitely shop elsewhere.”

“I never received my order. I had to continually request a status update. Evidently, an incomplete address was used when the order was shipped. I was notified that the order was returned. I provided the complete address and requested that order be resent. Instead, Big Frog just issued a refund. I guarantee you, I will do my shopping elsewhere”

“Item was lost in mail. I've reached out 3 times. 2 by email one by phone and have yet to get a response. I no longer need said item because i bought it from Amazon.”

“I ordered an 11.5 inch vent for a tankless water heater. You sent a 21 inch vent and I had to buy the 11.5 from another vendor. When I returned the 21 inch vent your employees lied that it was the correct vent that I ordered. I asked the employee to take a photo showing how long the returned vent was and that was refused. You are totally dishonest.”

“Ordered two Vista Outdoor Lighting DTC200 timers, which did not fit my transformer due to the NEMA 5-15 plug being justified towards the bottom of the assembly. Returned them after a simple fit check. Incoming inspection at Big Frog flagged that switch as damaged at the side plug location I did not touch (see pictures). Nickle and dimed by this company, and feeling irritated by the lack of recourse and their resolution. They seem reputable in general, but in my case I am quite suspicious at the cause of that minor scuffing. Suggestion - don't order direct from them, if you have the option.”

“Have not received my purchase 5 days after promised delivery date.”

“When I called and asked the customer service representative for a 1hp pump he told me that they didn't have it in stocks and TOLD ME "A 1 1/2 HP WOULD WORK JUST FINE AND IT WONT MAKE MUCH DIFFERENCE"...Wrong! After it arrived I found out it makes a big difference. So I called back to arrange a return and bottom line is, I got charged $ 139.88. From my refund.. NOT HAPPY ! (Shipping and restock fee. I'm sure you know who I talked to.”

“I specifically needed a Sollos ground stack "GS08 998100 8" GROUND STAKE PVC 1629" which was offered on Big Frog Supply's web site. I paid over $7 for the part and over $8 for shipping. I received a very "generic" ground stack and could have purchased four of these "Generic" stacks from Amazon for about half of the total amount I paid.”

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Big Frog Supply is rated 4.8 based on 5,820 reviews