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Big Frog Supply Reviews

4.8 Rating 5,822 Reviews

93 %

of reviewers recommend Big Frog Supply

Company Reviews

Product Reviews

4.8

Based on 5,822 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Big Frog Supply 5 star review on 18th September 2018

Big Frog Supply 5 star review on 18th September 2018

Big Frog Supply 5 star review on 11th September 2018

Big Frog Supply 5 star review on 28th July 2017

Big Frog Supply 5 star review on 17th July 2017

Big Frog Supply 5 star review on 20th January 2017

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a $117 pole pruner head and returned it. They never gave me a refund. Claimed they did not receive it. I even paid extra at UPS store to upgrade the return box. Shop somewhere else!! 👎👎👎”

“If I could give this company minus 100 stars I would. They do not abide by their own return policy. I returned a new, unused Rain Bird valve cover box within 30 days because of a discrepancy on the dimensions. I was assured I just had to pay for return shipping and I would receive a full credit for the return. That has not happened. Do yourself a favor, do not buy anything from this disreputable company.”

“I was very disappointed in this company to sell a product that failed and did not try to make it good with the customer !”

“Have not received the product. Says it was delivered and has not been.”

“Package arrived quickly which was great. Box was full of bugs in the packaging and on the water filters! Emailed photos to customer service who sent a return label. Does not give me confidence that the problem will be addressed and that the bug covered filters won’t be sent to the next customer who orders.”

Hello Kari, Thanks for brining this issue to our attention. Our warehousing facilities across the country are in outdoor environments, so we have the occasional bug in the warehouse. We have investigated and believe this is a one off issue, as we have not had any other stink bugs making trips via UPS or FEDEX reported to us. We also insured your package was boxed and shipped in the plastic bag shielding your filter from making contact with the outside air, or bug. This item had zero contamination by the bug. We apologize about the issue, and the scare to find that stink bug in your box. We hope you give us another shot!

“I ordered a $$$ shower arm, the homeowners left for an extended vacation, I showed the homeowner the shower arm when they got back. They didn't like the finish. I didn't even take it out of the box. Big Frog supply said I could not return the shower arm, even though it had not been installed, was still in the box because 30 days had elapsed and they could no longer credit it. I'm a plumbing contractor and that doesn't set well at all.”

“30 days and I Have no product and no promise of any date when I shall have the product that I paid for—30 days ago. Oh, but I have 6 emails thanking me for my purchase.”

“I received my order three days later than I was supposed to, and when I emailed the company about it, I received nothing back. When the light finally arrived the box was busted up and broken.”

“Never received a toilet then they told me they don’t ship to my address. O well ordered Elsewhere.”

“Still don’t have part. One week late. Can’t review.”

“Valve is defective and, cost me too much to send it back. plus restocking fee. I guess I learned to just buy local or amazon.. At least I let you know about buying from websites. Jim”

“sprinkler head packaged in polyethylene bag only, no bubble wrap, no instructions, no tool for adjustment to sprinkler.... horrible”

Hello Richard, Unfortunately this is the item you ordered, the accessories you mentioned are separate. Please contact our Customer service team 855.424.4376 and we will be glad to help you order those items.

“Ordered items on 5/31/21. On 6/5/21 received an email from Big Frog Supply that said my order was shipped and provided a tracking number. At that time putting in the tracking number just showed that FedEx had received the shipping info but no package yet. Since then I have checked FedEx several times and as of the evening of 6/13/21 FedEx still only show they have received the shipping info but no package. It has been 2 weeks and the whereabouts of my package are unknown. Very bad service!”

“On June 1st I was notified that my order for felco F9 pruning shears order# 1054427had a shipping label created & that USPS was awaiting the item . Since then I have not heard anything from Big Frog Supply Co. I tried to call 3 times last week & every time I got a busy signal. Not a good way to retain a customer. Linda Coletta”

“Ordered 3 parts. Two o-rings, and a 6 zone cam. Invoice says 6 zone cam. Package has 4 zone cam. 33% failure rate in order. Not recommended.”

“Have not received my products as of this date. Then again it's 80 miles from VaBch to Moon VA so that's quite a feat for the U.S Post office. 80 miles in 16 days and still nothing in sight. Please don't send by USPS or I will not buy from you again.”

“We ordered a tankless water heater and immediately canceled it same day because we decided to buy a refuser tank water heater from Lowe’s instead. Instead of canceling they ship the order and after 2 weeks no delivery. We already got a water heater same day we ordered and now they are outfight stealing our money and will not refund. The managers will tell you to screw off when we did everything on our end. They will outright steal your money and will not ship or cancel.”

“I have not received the product I have not received the product”

“Returned products as it didn't work with my garden setup as I had discussed with customer care and orbit. Took several days between responses from customer service that took over 2 weeks time to resolve completely. Left several messages on voicemails at the customer service lines. To top it all off, Charging me 5% restocking fee for the items. I was trying to use a smaller company instead of going with Amazon but not worth it. They have poor customer service and they shouldn't get a 5% restocking fee for a brand new unopened devices that they make money on twice. Shame on them. On the plus side, fast shipping to get the product.”

“No update on cancelled order”

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Big Frog Supply is rated 4.8 based on 5,822 reviews