Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, 6001, Miller Store Road, 105, Norfolk
Rating: 4.75

4.8 Rating 5,820 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,820 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for correcting the wrong order, well done”

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“Shipping was quick. Good product. No problems. Love the product”

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“The website picture illustrations are great as well as nomenclature of the product plus the prices are very competitive with other vendors. The items were delivered in a reasonable time frame without damage.”

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“Price was good. Item came in quickly and was correct. So far so good.”

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“This is the second I have purchased from Big Frog Supply, replacing less expensive and less well made yard hydrants. For Big Frog Supply itself a 5 star. They are quick and efficient. For the hydrant time will tell but basically 5 star at this point. Adjustable flow a positive. My problem has been delivery, which is by Fed X and they have always been a problem for some reason. Used to be they could not even find us (farm and house etc has been same place 100 years) but now mostly cavalier with packages. First hydrant was just set off on the busy road by mailbox. Luckily it was not stolen. This one was handled very roughly, all inside materials (instructions etc.) had been lost out of the box, faucet was sticking out of box and will need some retouching of its paint. At least it was set near a large tree and bench near the house. The porch seems to not register as a place to put packages for FedX. So 5 stars for Big Frog, 5 stars for faucet assuming it lasts longer than 10 years, and one star for Fed X. Luckily I still have the install information from the first faucet purchased and I know what parts to buy.”

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“The biggest thing I hate. Is as soon as I ordered from your site I started receiving multiple junk emails. I did receive my items sooner than it was supposed to come so that is really nice. It does not look like the picture I seen so I am hoping it is the correct item”

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“Big Frog Supply had the pump I needed for my lawn irrigation. It is exactly like my previous pump, and that one lasted over 11 years. When my previous pump failed, I was desperate to get a new one. The days of summer have been getting hotter so I was worried that my lawn would be damaged. I could have gone to other vendors that were local. In fact since there is a Big Frog Supply store nearby (Virginia Beach), I thought I was going to get it from them within 24 hours. Unfortunately the pump took 3 days as it was coming from Tampa. It did get there earlier in the day than what was estimated.”

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“Finding and odering the product I wanted was very easy and convenient. The product was delivered in a timely manner and was correct and undamaged.”

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“Sent what I ordered in a timely fashion. The price was competitive”

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“Knew what I needed, ordered, paid, got item. Happy.”

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“Timer arrived on time. Good conditon. Needed to look up directions online. Pamphlet too small to read”

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“Order filled promptly, got what I'd ordered, good quality as far as I can tell so far.”

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“Great service; thanks! Unfortunately, I guess I ordered the wrong part. By the looks of the photo online, I thought I had ordered a larger diameter graphite packing washer than what I received. I wanted the left-hand thread packing washer for the Prier faucet, which do look like what your website shows. The ones I received may be for the right-hand thread faucet(?) because they are smaller in diameter... and they have an "RH" stamped on them. (See comparison of what was sent to the image of the washer on your site.) Oh well, my mistake no doubt. But thanks for the good service!”

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“everything was good except you should email a paid invoice and receipt or have a link on the account to print them. Thank you”

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“Ordered item, received it before it posted on the tracker. All seems fine. Hope to try this weekend.”

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“Ordered a new pump today, 5/11/2022 chatted with rep on FB yesterday and called and talked with rep today very pleased so far will update when item arrives. 5/12/2022 pump arrived today and was in box and had piece of plywood on bottom to keep secure, all hooked up an running, will buy from Big Frog again. Scott Lojewski”

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“bought an sprinkler wrench that Lowes sells for $5 for $8 but (Lowes was out of stock). Arrived very fast, but shipping was $10. So I paid Basically almost $20 for a $5 item. Shipping cost more then the item. Yes it was fast but I would have gladly waited a few days dor it to arrive if a lower cost shipping option was available. I had no Idea how long it would take for Lowes to get back in stock so I was willing to overpay on a small dollar item. just wish I could have shipped ground. Would never have done this on a more expensive item. Like I said Service was great... price not so much.”

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“Shipped within 24 hours and arrived within 3 after that. ***** I would've liked to have seen more pictures both sides as well as inside. ***”

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“Ideally packaging could have been better. Box arrived in rough shape and items were loosely in the box. Had several small items in the order so had to verify nothing fell out of the box during shipping. Competitive pricing and fast shipping otherwise.”

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“One of the motors I got on the last order did not work at all and I have not yet to figure out how to send it back”

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Big Frog Supply is rated 4.8 based on 5,820 reviews