Big Frog Supply Reviews

4.78 Rating 1,676 Reviews
94 %
of reviewers recommend Big Frog Supply
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
Customer Service
communication channels
Telephone, Email
Read Big Frog Supply Reviews

About Big Frog Supply:

Big Frog Supply is your last destination online for all Irrigation, Plumbing, Repellents, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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4701 Shore Drive Suite 103 #183

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Avoid this company. Horrible customer service. If you ever have to return an item, just know you will pay return shipping and that they will then only refund half of your original purchase price.
1 Helpful Report
Big Frog made the ordering process easy and the materials arrived as promised and on time.
1 Helpful Report
sorry to informe you but they didnt match what i order i wan t a refund and ill send the product back to you
1 Helpful Report
Great buy at very good price! The valve cap and gasket worked fine on my 10-year-old Rainbird sprinkler valve, as confirmed by Technical Support.
1 Helpful Report
This place is a joke. They do not print their return policies on their packing slips or invoices. Then when you try to return product they tell you that you should have read their return policies before ordering. They do not even warn you of these policies when ordering. This is no way to do business!!!
1 Helpful Report
Andrew, We will look into printing the return policy on the packing slips. We do have our return policy and other policies available in the links at the top of the page and bottom of the page. Thank you for your suggestion. As always, we are willing to work with you to get the right product. Please contact us at 855-424-4376 or - Big Frog Supply
Parts i ordered showed up in filthy plastic original bags, one of which was opened and stapled closed. I "think" they were new, but the packaging would suggested they were not well taken care of. Be cautious.
1 Helpful Report
Hey Scott, Thanks for contacting us about this. We only sell new products, never used. We actually receive the product like that from the manufacturer. Rain Bird, Hunter, & Toro have tons of bags of product sitting on shelves getting dirty over time. You received your order in those bags as they fit the product and will help contain them so loose parts don't jumble around in shipping. If you have any further concerns, please email
- Thanks, Jan
The Rinnai RUR98iN recommendation for my home was an excellent chose and with the great pricing I was able to purchase it for less than a direct vent standard water heater. The delivery was fast and the unit arrived in perfect condition. The best part is the clean installation and operation. It is quieter running than my old standard. Hopefully it will last 16 years too!!
1 Helpful Report
I needed a new septic alarm and Big Frog Supply had it to me in two days! Thank you Big Frog!
1 Helpful Report
Big Frog Supply is rated 4.78 based on 1,676 reviews