Billy Hyde Music Reviews

Name: Billy Hyde Music
Address: 242 Whitehorse Road, Nunawading
Rating: 4.65

4.7 Rating 760 Reviews

91 %

of reviewers recommend Billy Hyde Music

Company Reviews

Product Reviews

228

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Phone:

0390403610

Email:

242whitehorse@billyhydemusic.com.au

Location:

242 Whitehorse Road
Nunawading
3130

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Billy Hyde Music 5 star review on 6th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order filled quickly, packaged well & speedy delivery even considering current global climate. Very happy :)”

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Posted 2 years ago

“I had a query about my delivery, they rang me back in 5 minutes. Excellent service.”

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Posted 2 years ago

“Service was excellent , free delivery makes it such a bonus , I live in far north QLD so to get products here that our small music shops don’t have or do but cost so much more to get here . Delivery was very fast I’m very happy with the service and the guitar I bought is absolutely beautiful, cheers guys .”

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Posted 2 years ago

“Great communication & had item ready to ship same day.”

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Posted 2 years ago

“Great and easy experience”

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Posted 2 years ago

“Great staff, enjoyable experience 👍”

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Posted 2 years ago

“Great product......Speedy delivery”

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Posted 2 years ago

“Excellent quality product and professional staff. Highly recommend”

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Posted 2 years ago

“I bought drum sticks at 10pm and they were delivered by 3.30pm the next day. Awesome service”

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Posted 2 years ago

“Fair prices and quick delivery. I really recommend!”

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Posted 2 years ago

“Great service great post”

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Posted 2 years ago

“Fantastic service and prices. Delivery was fast and I was kept notified about its progress. Highly recommend.”

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Posted 2 years ago

“Excellent allround service”

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Posted 2 years ago

“Good price. Good quality. Delivered on time and in good condition.”

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Posted 2 years ago

“I love the guitar! Thank you very much!”

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Posted 2 years ago

“Terrible experience. It would be faster to learn how to make your own guitar and then build it from scratch, than find service in this store. Arrived at 3:45pm (closes at 5) there was 3 people serving in the whole shop. All attending customers. As for the sales guys who served me, for his sake let’s hope it was his first day as he spent 10 mins “out the back” looking for my click and collect and couldn’t find a guitar.. 10 mins later 8 staff walk out drinking coffee. Who has a break with 1 hour untill closing? 10 mins goes by before one decides to ask “you ok mate?” Not can I help you? Eventually I explain I had a click and collet order that by the look on the sales guys face must have said weapons grade plutonium as he “had to speak to the manager” 15 mins after that the manager decides it’s important enough for him to attend to. And try’s to explain that my order is strange. Who would have thought I would order a guitar from a guitar shop? He tells me it will take him a couple of mins to sort out. 10 mins later he returns with a guitar in a case and goes here you go. Makes a crappy joke. Then tells me to “enjoy.” As if after all of their incompetence I would leave without checking the guitar. Finally I had a guitar in my hands after an hour. Suffice to say that if this was the last guitar shop in Melbourne I would give up playing rather then darken their doorway again. I makes me feel sick that a company who employs these guys gets to keep the margin they made on a already overpriced guitar. If I spent $200 maybe I could expect service that bad but $2k. I got ripped..”

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Posted 2 years ago

Thank you for taking the time to provide a detailed honest review. This is a very disappointing experience to read about, and far from the high standard we strive to meet for all our customers. I would really like to discuss this further with you, and have shared my direct number on the private reply. Kind Regards Craig National Operations Manager Dale Cleves Music Group

Posted 2 years ago