“Just ended a month long dialogue with the company. My Leather Suede boots fell apart, with the rubber sole falling part as I strolled down the streets. It was just about 3 years from the date of purchase. Leather on the shoe is nice and could last years more, but the sole cracked. One would expect an item retailing at that price tag to have decent sole, I expected so.
Highlighted the quality issue to BYL, HQ Spain, told to bring to store, after bringing to store, it was just a string of negative impressions: lack customer empathy, don't know their products, asked for proof of purchase when shoe box and SKU was quite evident, and finally reply from HQ, I stress, HQ, was "out of warranty period". Warranty? this is not an electric appliance?! Just an honest admission to bad product will be much better. A company that values its brand equity would first apologise, and express interest to improve its products. I lost a pair of shoes and ticked off B&Y, but B&Y loss their brand and haven't figured out what is wrong.”
“The Malay sales staff was the only one manning the Raffles city store when I visited around noon today. She was doing her tagging at the cashier counter & didn’t bother to serve any customers who walked in. When I was making my payment, she seems to be in a hurry to quickly finished up my payment while i m still checking my garment (think her friends visited the store at the same time). She was also distracted by her phone messages and nearly forgot to return my credit card! Room for improvement in Customer service.”
“This is a brand I haver known for years since I am half Spanish - I thought since the brand was present in the UK that they had improved their collections to be more accessible to a larger audience which they did. Their clothes lines are modern, original and with great materials. I bought a red knot top which does not fit (the cut wasn't right for me), which I decided to send back for refund. The lack of customer service is really unsettling - I haven't received any email or text confirming the good receipt of the parcel, when I could check online it has since a few days, nor have I heard from them on anything at all.
TERRIBLE way of managing the brand and reputation, Bimba y Lola, you need to improve or customers are going to drop like dead flies!”
“I was serve by this indian lady in Singapore Raffles. Her customer service is really tip top. I know i have been very undecided and fussy customer but than she really serve me patiently. Really looking forward to serve by her again.”
“I was at Raffles City Bimba last weekend and I will like to commend the male malay staff for his good customer service. I wanted to buy a gift for my wife and is unfamiliar with Bimba product. He served me for a long time and is patient to introduce the items to me till I finally found what I wanted for my wife. Am really impressed by his committed service !”
“Very fast delivery
Lovely wrapped in black bags with leather strings
No excess packaging no unnecessary bubble wrap : brilliant packaging compared to Amazon, well done. And I will use the box to store some shoes !”
“I bought some shoes recently and they cut my feet badly upon my first time wearing them, and even more on the second occasion.
When I return a couple of days later to get a refund as they clearly had a big design problem, the staff told me it was a fit problem and not their responsibility. That this is a risk you take when you buy shoes. I paid £80 for these and they were on sale! I was shocked at how rude the staff were to me as if i was a complaining customer who was also ignorant. I showed them the deep custs and blisters on the top of my feet and how this was so unusual and something I had never seen or experienced but they just looked at the shoes and said there wasn't a clear issue so must be my feet not the shoe... I am in pain wearing any other shoe at the moment, or even just having a shower and I wasted an afternoon and train ticket going back to the original store not near to my house just to be let down by their ignorant staff! Absolutely shocked at their lack or logic or rational. I have never felt so annoyed at a situation in a store or the way I have been spoken to! Their policies are rubbish and their staff need training big time!!!”
“Being a customer from bimba y Lola for many years, and having spend quite some money in buying their products, I expected that the customer service would be more respectful and professional. I ordered some products online. After 3 weeks I still don’t have them. Called a couple of times , wrote several emails, which where never answered to understand what happened. No explanation, no excuses. I will be asking my money back and never ordering anything from them again.”
“Bombs Y Lola is a very small company with no customer policies in place. Bought a pair of shoes, peak session, £115 and the quality was very poor. They were damaged less than 3 months after wearing them only a couple of times. Went to the shop and the assistant tried to understand but could not do much due to lack of the policies. Went back and forth with the shop and main offices for being told at the end that I could boot have a refund but I would need to spent at the shop in other item which are very expensive for what you get. Very poor customer service and misleads the customer branding itself as "posh brand" where have no pocket to put it right for the customer due to the lack of quality. Absolutely appalling. I do not recommend this brand at all”
“The retail staff (a China lady) at the new outlet at Raffles City (Sibgapore) did not advise me that an ultra oversize coat I bought (S size) is available is Extra Small size. As I am very petite, the XS coat will fit me perfectly but tge retail staff refuse to exchange it for me although I have not left the store. The China lady claimed that exchanges will not be permissible since they have cut the price tag. It is contrary to the exchange policy of majority well known retail brands such as Marks & Spencer, Karen Millen. Moreover the ciat cost SGD300/- and was ill-fitting for my petite size.
I am deeply disappointed by the low service standards abd nonchalant attitydeof the retail staff in Raffles City.”
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