BIMBA Y LOLA Reviews

1.4 Rating 84 Reviews
10 %
of reviewers recommend BIMBA Y LOLA
1.4
Based on 84 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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BIMBA Y LOLA 1 star review on 23rd January 2023
Rachel
BIMBA Y LOLA 1 star review on 23rd January 2023
Rachel
BIMBA Y LOLA 1 star review on 8th October 2022
S Jones
BIMBA Y LOLA 1 star review on 8th October 2022
S Jones
BIMBA Y LOLA 1 star review on 6th November 2021
Tracy Feracioly
BIMBA Y LOLA 1 star review on 26th June 2021
Heath
Anonymous
Anonymous  // 01/01/2019
My order arrived fast and as described. I placed the order online on a Wednesday, and it arrived the following Sunday even though it was shipping from Spain to the US. I am very happy with my purchase
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Posted 1 month ago
Fast delivery, great product very good quality
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Posted 2 years ago
I enjoy shopping in bimba sg
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Posted 4 years ago
I was serve by this indian lady in Singapore Raffles. Her customer service is really tip top. I know i have been very undecided and fussy customer but than she really serve me patiently. Really looking forward to serve by her again.
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Posted 4 years ago
I was at Raffles City Bimba last weekend and I will like to commend the male malay staff for his good customer service. I wanted to buy a gift for my wife and is unfamiliar with Bimba product. He served me for a long time and is patient to introduce the items to me till I finally found what I wanted for my wife. Am really impressed by his committed service !
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Posted 4 years ago
Very fast delivery Lovely wrapped in black bags with leather strings No excess packaging no unnecessary bubble wrap : brilliant packaging compared to Amazon, well done. And I will use the box to store some shoes !
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Posted 5 years ago
the shop assistant was very helpful and made great suggestions
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Posted 6 years ago
Hi, I wish to highly commend a staff member, Joanne, who serves at the store at Mandarin Gallery. This afternoon, I had a very good shopping experience at the above store. I had already bought a skirt when Joanne noticed I was eyeing a top on my way out. She encouraged me to try it on. Sensing I was rather keen on the fabric & style of that top, she quickly searched for other tops of similar fabrics & designs not yet displayed, urging me to give them a try, saying she always tries on new clothes that come in so she could offer clients her input of the fabric & comfort of each piece. She’s the only sales person I encountered in my years of shopping to possess that proactive attitude. She’s just as pleasant when I didn’t purchase any of the tops offered. I also noticed she didn't rush through a sale at the check-out counter, patiently answering in Malay, a Muslim lady’s many queries. Bimba y Lola’s at Mandarin Gallery’s one of my favourite stores but I’ll definitely shop at whatever branch Joanne’s posted. I wish Joanne every success in her career. She deserves it. Thank you. Regards, Yen Fong
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Posted 3 years ago
Great designs, ok fabrics, some really good, other appalling quality. That would be ok if I was paying Spanish prices which are almost half!!! Therefore if you are buying in Spain it’s definitely worth it but I’m afraid, not in UK.
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Posted 5 years ago
Scam. Bought the bogo, my Card was charged immediately and never received my order. Got a response from email one time and now emails are undeliverable!!!
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Posted 2 years ago
Horrific. Sent the wrong item, refused to refund!
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Posted 2 months ago
AVOID. I tried to order gloves, first on my mobile. The website is useless when rendered on the phone. If you read the terms and conditions you can't go back to the payzone. Which itself is dire. Switched to laptop, website renders better, but still hopeless. Eventually I ordered and paid, but no confirmatory e-mail or test confirmation. I have tried to call the help number on many occasions, receiving a message that all their staff are busy, and am then cut off. Assume this is scam company.
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Posted 4 months ago
My friends bought me a birthday present. I was on holiday and only received the gift now, cannot exchange it because they have a 30 day clause. I feel ripped off of having a product I like because they have a policy and no room for exceptions. Customer service lines being available is about changing the experience, not about reinforcing what made the customer unhappy.
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Posted 4 months ago
Comprei uma luvas a 28€ com muito arrependimento meu. O primeiro par nem falemos daquele horror de defeito e o segundo, pois troquei na hora, descosido num dedo na mão direita e uma costura super defeituosa na outra. Eu nunca comprei na Bimba e Lola e pensei aproveitar os saldos. Nem nos saldos se justifica o dinheiro que se paga por tanta má qualidade. Nem 10€ daria por estás luvas! Encontro-me agora na Suíça sem luvas e andei 1x com elas! Toca a usar isto não é ?! Um abuso! Se existe roubalheira, é aqui! É que não foi um par com defeito. Mas sim dois. Ps: não ponho fotos porque não está a dar para fazer o download porque teria todo o gosto em mostrar, mas estou tão fula que nem quero saber, vai assim!
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Posted 1 year ago
Fast fashion brand masquerading as a luxury retailer. I spent £135 on a pair of jeans which arrived with a large and obvious stain on them. I submitted a form on their website requesting a return. After 3 days of no reply I reached out via Instagram and someone replied saying their colleagues would be in touch. I repeated that process twice more and finally after 7 full days they replied to say that their "Quality Department" had determined that the large and obvious stain could not be considered "a manufacturing defect or issue with product quality". As such "with regret" they could not offer me a solution. Having sent photos, clearly demonstrating the extremely obvious damage, I am absolutely astonished by this response. This is illegal under the Consumer Rights Act 2015 but, of course, I am unlikely to take them to court and it seems this company is well aware of that and willing to take advantage of the same. Unbelievable. Avoid at all costs. I will certainly never be purchasing or wearing anything from Bimba Y Lola again and will be actively discouraging my friends from doing so, too. I feel as though I have been scammed and, again, am totally shocked at this type of approach and response from a supposed "high end", luxury brand.
BIMBA Y LOLA 1 star review on 23rd January 2023 BIMBA Y LOLA 1 star review on 23rd January 2023
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Posted 1 year ago
Is BAD quality don’t buy here invest your money in a better store
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Posted 1 year ago
Invertí en unos unos tenis de su marca suponiendo que serían cómodos y es la peor horma que he usado en mi vida, rígida como un trozo de madera... Los compré media talla más grande porque me gusta que mis pies esté cómodos y uff... Ahora tengo unos caros tenis Deportiva jogger Chimo negra que me lastiman y no puedo usar. Deberían cuidar no solamente la estética sino la calidad de sus productos. Si alguien me lee, NO LOS COMPRE, C R A P invested in some tennis shoes from your brand assuming they would be comfortable and it is the worst last I have ever used, rigid as a piece of wood... I bought them half a size larger because I like my feet to be comfortable and uff. .. Now I have some expensive black Chimo jogger shoes that hurt me and I can't wear. They should take care not only of the aesthetics but also of the quality of their products. If someone reads me, DO NOT BUY THEM,
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Posted 1 year ago
DO NOT BUY!!I loved these trainers and have worn them 12-15 times over the course of 3 months. However the seam spilt and they went from looking new to ragged, damaged and awful overnight. The Bimba y Lola customer service team immediately dismissed my complaint and then left emails unanswered. A complete rip off not worth £160. So disappointed
BIMBA Y LOLA 1 star review on 8th October 2022 BIMBA Y LOLA 1 star review on 8th October 2022
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Posted 1 year ago
Ordered some boots ahead of Christmas as a gift (with plenty of lead time for delivery because of COVID delays), but unfortunately the wrong size. When I got in touch for an exchange, no leeway on the 30 day rule even in the light of it being a gift and COVID delays and interruptions. Was only a few days over too. Rubbish customer service, so if you can't be 100% on the sizing and the postal service, wouldn't bother.
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Posted 2 years ago
Took my money in aug and still have never received my order. No way to contact them. This is def a scam 🤬
BIMBA Y LOLA 1 star review on 6th November 2021
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Posted 2 years ago
BIMBA Y LOLA is rated 1.4 based on 84 reviews