“First, I am a fan and advocate of Birkenstocks which is why I feel extra frustrated with customer service because I do love the brand. For years now I buy every year new Birkenstocks and lately I wanted to try som in-house Zermatt Premium Sherling. VEry nice for in house, especially during cold winter months. I wear them after taking a shower in the evening but unfortunately the black color stains my feet intensely. The stains are not only intense in color but also extremely difficult to remove. I can't wear them in the evening because it would effect my white bedding linen. Instead of taking my problem and request to return the item seriously. I received an email saying that there is nothing wrong with the product and that the recomendation is to clean my feet first with olive oil and after with Soap. To be clear, after taking a shower in the evening - the perfect time to wear these in-house- Birkenstocks, I have to take another shower to clean them. The oil and soap recommendation doesn't work by the way. My feet still look un-clean and it looks embarrassing when I am with people.
Birkenstock, no matter if my return request was beyond the time frame, there is something wrong with this product and it would be appropriate to address factory errors accordingly instead of trying to justify the 'health and quality' of the product and sending me complicated cleaning guidelines on how to wash my feet. A Birkenstock fan.
PS: I can share images but when I try to upload them I can't submit this review”
“Thank you Cody from customer service for all your help , you were the most pleasant and very helpful in assisting me with an issues I had with my boots , all the other staff that assisted me gave me the run around and did not care if the customer was satisfied, until i dealt with cody !!! I will continue to purchase more shoes from your site .
Thanks again Cody your awesome , kind and care about your customers
Shannon”
“Appalling customer service. After dozens of emails and calls to customer services I'm still no nearer getting a refund. I've been owed £260 for 2 months son i 'm now going to try and claim via PayPal.
Birkenstock....if ANYONE is checking these reviews you better wake up and take action before your business goes under. No one has a good word to day about your company. I will NEVER buy direct from you again.”
“Been a Birkenstock customer elsewhere for three decades.
Advice: Buy from other stockists
My return was just sat in the UK depot for over two weeks. It was stressful to get a refund. I had to print out a form they sent me and return it as a PDF. If I had no printer or zero computer literacy I would have been stumped.
Please buy from other outlets if you want to ge treated fairly.”
“I had purchased a pair of Nubuck Leather Mocha boots Nov 27 2022. At the time of posting (nov 7 2023). The sole has separated from the boot. Birkenstock claims this is normal wear and tear for a 1 year old product. I expected better quality from this company. I will never buy another Birkenstock product and will notify everyone I know to do the same. For a $300 price tag I fully expect a better product or at the very least better customer service.”
