birkenstock.com Reviews

2.0 Rating 23 Reviews
22 %
of reviewers recommend birkenstock.com

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I would like to commend Ben,Manager at Century City for his excellent service. From the very 1st encounter he made me feel important and nurtured my requests to the very end. Making sure that I get the necessary support and feedback. Thank u for making me feel part of the "Birkies" family. Client for life🥰
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Posted 1 week ago
Thank you Cody from customer service for all your help , you were the most pleasant and very helpful in assisting me with an issues I had with my boots , all the other staff that assisted me gave me the run around and did not care if the customer was satisfied, until i dealt with cody !!! I will continue to purchase more shoes from your site . Thanks again Cody your awesome , kind and care about your customers Shannon
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Posted 1 month ago
High quality!!Great value for money
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Posted 4 years ago
They have free shipping both ways and are very professional with a good selection.
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Posted 5 years ago
I love birks yet they changed the style of the slip on canvas shoe. I always get a 38. Wide/regular. These newer styles are bigger. I will wear socks that should compensate a little. I already had EVA incerts. I transferred them over so I do not have to break them in. Was really disappointed that the sizing changed. I need the wide part for my toes etc yet the other style had more elastic at the arch so it could mold to your foot.
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Posted 1 year ago
I bought the Uppsala Sherling boots because I have Plantar Fasciitis which the boots have helped tremendously. I prefer Ugg boots, I like the way they look and are so so warm, however they aggravate my already aggravated Plantar Faciitis. If you have foot pain, Birkenstock’s are the way to go. I wish they were warm like my Ugg boots, but sadly they are not. I have had to trade warmth for controlled foot pain.
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Posted 3 months ago
I placed 2 pairs of Low Bend style shoes placed in my cart to purchase as part of Birkenstock’s Last Chance sale, which are discontinued styles. When I checked out, it says they were no longer in stock in the size chosen but I could be notified when they are back in stock. Ok. Fine. A week went by and no notice that they are back in stock so I checked the site and the 2 pairs as well as and all Last Chance styles are now full price, which is more than twice the price. I called customer service and was told that Last Chance isn’t soon to be discontinued but a temporary sale. What? That’s not what Last Chance means in retail lingo. She said they held a few pairs back for a discount but others are in stock. Oh a d I wasnt notified when they were back in stock because that service “doest’t work so well.” Wow. How unethical. This is a scam.
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Posted 3 months ago
First, I am a fan and advocate of Birkenstocks which is why I feel extra frustrated with customer service because I do love the brand. For years now I buy every year new Birkenstocks and lately I wanted to try som in-house Zermatt Premium Sherling. VEry nice for in house, especially during cold winter months. I wear them after taking a shower in the evening but unfortunately the black color stains my feet intensely. The stains are not only intense in color but also extremely difficult to remove. I can't wear them in the evening because it would effect my white bedding linen. Instead of taking my problem and request to return the item seriously. I received an email saying that there is nothing wrong with the product and that the recomendation is to clean my feet first with olive oil and after with Soap. To be clear, after taking a shower in the evening - the perfect time to wear these in-house- Birkenstocks, I have to take another shower to clean them. The oil and soap recommendation doesn't work by the way. My feet still look un-clean and it looks embarrassing when I am with people. Birkenstock, no matter if my return request was beyond the time frame, there is something wrong with this product and it would be appropriate to address factory errors accordingly instead of trying to justify the 'health and quality' of the product and sending me complicated cleaning guidelines on how to wash my feet. A Birkenstock fan. PS: I can share images but when I try to upload them I can't submit this review
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Posted 1 month ago
Appalling customer service. After dozens of emails and calls to customer services I'm still no nearer getting a refund. I've been owed ÂŁ260 for 2 months son i 'm now going to try and claim via PayPal. Birkenstock....if ANYONE is checking these reviews you better wake up and take action before your business goes under. No one has a good word to day about your company. I will NEVER buy direct from you again.
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Posted 1 month ago
Never received my order and haven't been able to get a refund since Nov and it's Jan.
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Posted 2 months ago
Been a Birkenstock customer elsewhere for three decades. Advice: Buy from other stockists My return was just sat in the UK depot for over two weeks. It was stressful to get a refund. I had to print out a form they sent me and return it as a PDF. If I had no printer or zero computer literacy I would have been stumped. Please buy from other outlets if you want to ge treated fairly.
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Posted 4 months ago
I had purchased a pair of Nubuck Leather Mocha boots Nov 27 2022. At the time of posting (nov 7 2023). The sole has separated from the boot. Birkenstock claims this is normal wear and tear for a 1 year old product. I expected better quality from this company. I will never buy another Birkenstock product and will notify everyone I know to do the same. For a $300 price tag I fully expect a better product or at the very least better customer service.
birkenstock.com 1 star review on 7th November 2023
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Posted 4 months ago
While Birkenstock sandals are indeed comfortable, the workmanship is shoddy (mine lasted only a few hours of normal wear before falling apart)--and worse, the company offers no warranty whatsoever (which is deplorable, given the price tag). Knowing what I know now, I would rather have purchased three pair of cheaper sandals, which would have lasted a few summers. I absolutely would NOT recommend Birkenstocks to anyone, let alone a friend, and have already warned a number of people.
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Posted 5 months ago
I've purchased Birkenstocks for over 3 decades, and I will never do so again. The problem starts with quality, and ends with customer service. It's a problem that runs from the bottom to the top of the business, and I don't know that there's a fix when it's broken that badly. I've returned 2 pair that arrived with defects, and 2 pair that developed them in a very short span of time. After being jockey'd around for a few weeks, between multiple "customer service" representatives, I arrived at no resolution whatsoever. Don't waste your time, or money.
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Posted 7 months ago
Ordered two weeks ago. Paid through bank. No respons at all. No confirmation. Filled in the complaint form, but again no response. Sent two emails two headquarters in Germany. Waited for 32min to get somebody on the phone - which is just a call centre and they don't do anything at all for you. Next week I will have to get a lawyer to get my money back.
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Posted 8 months ago
Wish there was zero stars….One is one too many for the online service. After 8 weeks the order is still missing. Complaints is not taken seriously, no shoes, no refund, only a lot of BS explanations. And there are many. If you don’t know what to do on your spare time, order here and you’ll have a full time job trying get your order or a refund. Worst customer service EVER! Extremely bad for a multinational company as Birkenstock. Stay as far away as you possible can.
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Posted 8 months ago
The worst on line shopping experience. Sandals took a long time to be despatched then the Evri driver gave my delivery to a stranger sitting in his car. I emailed Birkenstock Customer Service who were useless in their reply, telling me to track my delivery. Complete waste of time. Avoid buying from Birkenstock on line. Level of understanding is very poor
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Posted 11 months ago
Received a pair I loved then buckle broke and lost on in the ocean getting on my boat, ordered another…was two sizes to big plus the were used. Stains and no stickers or tags like the ones I received today.
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Posted 1 year ago
Disaster.. please read Got delivered on 17th December 2022, Wore on 18th December 2022… Now check out the pictures..
birkenstock.com 1 star review on 20th December 2022 birkenstock.com 1 star review on 20th December 2022
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Posted 1 year ago
Birkenstock does not stand behind their product. Bought a pair of sandals from them and the foot bed cracked after thee months use. They tried to tell me it was from wear. Crazy! I’ve never had a shoe degrade from wear in only three months. Shame on you Birkenstock!
birkenstock.com 1 star review on 30th August 2022
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Posted 1 year ago
birkenstock.com is rated 2.0 based on 23 reviews