“After over 30 days I have giving up on anything being resolved. I placed my order November 24, and all through the process i was impress with how responsive customer service was. Anytime i had a question i would get an answer within 48hrs or less. Little did i know all that was just an illusion. I received my order and at first glance it was perfect, except that once my wife saw her anniversary gift she realized a number of mistakes on the canvas. For an unknown reason the message (in this case lyrics) on our canvas was missing multiple vowels. I reached out to Blim&Blum thats when i realized i was stuck with a my misspelled canvas. The fast and responsive customer service that i had witness disappear after the purchase was made. It has been 34 days since my purchase and about 28 days since i reported the problem with my order and i have concluded that it will not get fixed.”
“Thank you
Contacted on chat as left the gift to last minute for Christmas. Said would still be possible to do with express. Went for the lyric heart print with a frame and was despatched same day and arrived the next day in the states from Britain, truly wow thank you so much suppliers, customer service was perfect. Spot on!”
“A friend recommended B & B to me and the personalized print as a cool idea to get for my husband to celebrate our anniversary. It was very easy to place my order, they responded quickly with a proof for me to review. I had some changes (changed my mind about something) that they kindly incorporated. And they went WAY above and beyond to expedite the shipment without me even asking so it actually arrived on the day. I'd placed the order expecting it wouldn't arrive on time (because I left it late), but they saved the day. Thanks so much!!! A+++ And my husband really loved the print. Very happy.”
“I got one of the "vinyl prints" for our anniversary. I did a fantastic acting job, pretending I was in any way impressed. Then I go online to track this down, and it was FORTY DOLLARS!!! A literal PICTURE of the lyrics to a song in the shape of a record. I mean if it was just a cheap little gift, sure. But my poor wife actually spent a few bucks on this literal garbage, and I feel bad for her. The frame is plastic and coming apart, and I cannot emphasize enough... IT'S NOT ACTUAL VINYL. It's a crappy print job on office paper.
Screw this product for existing. And on top of it all, it was almost 10 days late in the mail and she got ZERO help from customer support.”
“Have been waiting over a month for a resolution. One of the pictures I bought is defective and I am yet to get a response on how this is going to be resolved. Not only is this disappointing, I also paid for a proof to be done. The customer service is also extremely poor as no responses via email once purchase is made. Won't be buying again and now need to take this to Fair Trading.”
“Hi I would like to say I experienced the best possible customer service to insure I was completely happy with my order the details on my Cotton Wedding Song Frame were simply perfect , my husband absolutely loved it he was over the moon at the detail , delivery was fast also, thank you wendy”
“Ordered from these guys two weeks ago, from Australia with express international shipping.
Upon checking my order, it was never sent. No communication from the seller as to why.
I've sent emails to no response, so had to open a PayPal case. Checking their reviews it looks like if you're overseas, you will probably have a problem buying from them. Entirely disappointing.
Edit: 24 hours later, full refund delivered. Customer Service consists of the owners, Tom & Tiffany. Both have repeatedly lied to me regarding the status of my order, insisting it was sent. After over 30 requests during multiple live chat conversations with them, were unable to provide the tracking number for my order with wildly varying and ridiculous reasons. They continually avoided and deflected even the most direct request for a tracking number.
Tom & Tiffany, you didn't even have the decency to come clean when I worked out it had not been sent. The lies continued even after the refund was provided saying "...As this order has been cancelled it is unusual to provide a tracking number at this stage". Keep in mind, I had repeatedly told them I wanted the item, not the refund.
Save your money and go to anyone but Blim & Blum.”
“Looks great thank you and arrived very fast! Can't wait to gift for Christmas! Customer support were so helpful and quick to reply when I accidentally input the date wrong - I blame it on my old age! Thank you very much, 1000% recommend”
“I really love these. They're such a great way of personalising a gift. They look really great, and the song lyrics are a subtle way of having something personal or sentimental displayed in my home. Quickly delivered and awesome service”
“Item never sent, no communication from the seller. Sent email, no reply. Now opening a PayPal case, hilariously bad behaviour. If you're looking to buy from Australia, avoid this place.
Looks like unless you're from the same country they don't care.”
“my item never arrived, they have not communicated with me at all and now I have opened a paypal dispute to get my money back.
disgusting
havent got my refund yet”
“Blim and Blum provide a very efficient on-line service. I am delighted with the quality of the product ordered which is beautiful personalised gift for first wedding anniversary. I would highly recommend this on-line business.”
“PERFECT!
Purchased as a last minute anniversary gift. Was a bit worried with how it would turn out. Even more worried when the dispatch notification said it was being sent from the UK. But, it turned out PERFECT and arrived within a week from the UK to Australia. Amazing in this world of covid crisis! Very pleased and will buy from them again”
“Thank you for making our first anniversary so special, the pirnt was much better than expecting and brought tears to my wife (happy ones!) reminding her of our special day together. Went for the proof option and felt that a great deal of effort was made to ensure it was exactly how I wanted so excellent customer service and then super fast delivery”
“Wonderful Anniversary Gift
I had this done for my daughter and son in law's very first wedding anniversary. To say they loved it is an understatement. The quality was excellent and the shipping was fast - only 1 week! If you are looking for a special gift, go no further. Blim & Blum are the best !
Many thanks from Australia :)”
“If I could leave a 0 star score I would! I trusted this company and thought they were going to deliver on a very special day for me which was my first wedding anniversary...... WELL WASN'T I WRONG!!!
Firstly, I contacted a man by the name of Tom, via the sites messenger service. Who was able to tell me what I wanted to hear in regards to postage, delivery times ect, BEFORE I ORDERED!!! It's a special occasion, so I wanted to make sure how clear I was in regarding the delivery times and he reassured me that this would be ok. See the below screenshots. So here I am today on my anniversary, with no package, no nothing. No response from Tom who was the one that guaranteed me my husband's first anniversary present would arrive on time. So now Obviously when they know they've stuffed up they shut up shop and don't reply. The thing you must know about this company is they are based in Australia but all of their products come from overseas aka America. So please don't be fooled into thinking that you're ordering for a company and supporting local Australia! Because they are not located locally they are abroad.
It would have been nice, if you gave me the heads-up first after I asked you all these necessary questions? I was told to pay for Premium Express tracking postage and which I did. Why did I do that what was the reason for it my item is still sitting in New South Wales, FedEx told me that they contacted you to tell you they were delays and my parcel packaging, why didn't you pass this on? All I can say is my heart is broken, my husband will be home with me hour and now I have no wedding anniversary gift to give him. Thanks for that, I hope you sleep well tonight! I've attached all the relevant correspondence for you so you know that I'm not telling any stories. You can all make up your own mind, all I can say is be very very careful of this company. They're very more than likely to let you down!!! And I still haven't had a reply....”
