Bluehost Reviews

1.8 Rating 10 Reviews
20 %
of reviewers recommend Bluehost
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Anonymous
Anonymous  // 01/01/2019
Smooth to handle and robust I love designing videos, and I have a diploma in automobile mechanics and a business development story
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Posted 2 years ago
I have been a customer at Bluehost for almost a year and I would recommend them to anybody hardly need there support because everything seems some easy to configure every a high school student can do it. They are by far the best hosting company I know. God Bless the Company!!!
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Posted 5 years ago
I am using bluehost for a year and this is by far the worse service provider, they have bots on name of support who will give you a scripted answer with interval of 3 minute in each message and will try to end the chat and call with same statement that your issue is resolved and will be impacted from 24 to 48 hours and so it will take more than a month without any solution then they will also charge your card and delete your accounts and block you
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Posted 1 month ago
Bluehost has grown so large by employing very low sign-up pricing with a huge increase in prices when it comes time to renew. At this point they have you and you are stuck with them, because it is quite difficult to change over to a new hosting company. It truly is a trap! Because of this Bluehost does not consider any specific customer as important or relevant. So, expect to be treated as just a number Bluehost has extremely poor customer service Bluehost has excessive telephone support wait times When you do get through the operator they have very limited access and cannot resolve serious problems so they create a ticket for escalated support The same is true for Bluehost Live Chat, who will ask you, exactly what you just asked them over and over again as if you are a 5 year old child, until you become infuriated. Eventually you will be given a support ticket for escalated support Escalated support can only be contacted via email and are not open on weekends. Response times are usually 2 to 3 days and are usually just a canned response. So, if it is urgent or mission critical Bluehost will not lift a finger to help you or take any notice of any damage they are doing to you. Bluehost does not care less about you or your business, only your credit card number If there is anything unusual such as an invalid Auth Code or EPP code, login issue, emails not being received, incorrect charges etc. it will literally take you months to have this resolved, if at all, because escalated support will just say the same thing over and over again no matter how many times you explain it to them If you complain about this they just close the ticket and you have to start all over again Recommendation: Do not use Bluehost. You will be overcharged, receive very poor service, and be treated very poorly
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Posted 1 month ago
I had been with Bluehost for over 3 years and just renewed service in Nov 2023. I then decided to upgrade so I could add a second website. I paid for an additional domain and upgrade. First, after I built out my new site and launched, they updated the temporary domain to the actual, my new site then disappeared from my account completely. Bluehost support could not resolve this issue, including multiple failed attempts at reinstalling WordPress, and multiple “escalations”. I decided to cancel the update and revert back to my original plan, requesting a refund for the additional charge. I very clearly stated that my main website should remain and please do not make any changes to it. Support acknowledged this. The next day I find that my primary website has also now disappeared from my Bluehost account. I immediately call and am told that my ENTIRE HOSTING PLAN WAS CANCELED. I was told that because this just happened, they would be able to restore my website. However, I would need to pay for a new hosting plan in order to get it back. (Causing an issue which deletes my website and then telling me I need to pay to get it back is called extortion. 100% unethical and illegal). I felt I had no choice, so on top of the renewal I just paid for, I paid for a new plan. I was told my site would be restored in 24-48 hours. Of course, this issue was “escalated” as well. Then a few days later I get an email telling me they need to verify my business and that I am the owner, In order to restore my website. The verification is RIGHT THERE ON MY BLUEHOST ACCOUNT. I own the domain, my credentials and account login never changed. Still, I send them both federal and state documents. My site is never restored. I experienced repeated assurances, guarantees, and escalations from Bluehost's support team without resolution. My website contained years of information, portfolios, and content that I worked tirelessly to build. I am a small business, my business is my source of income, it is my company, it is my job. Bluehost’s careless actions have resulted in a loss of thousands of dollars and information. I had backed up my website but did so through WordPress. It never once dawned on me that the biggest security risk and threat to my business would be Bluehost. There has been no attempt to correct this or provide reliable, honest, service. This entire issue should have and could have been resolved immediately. Bluehost is owned by Newfold Digital, which owns several hosting companies. Through research I found that most of those great recommendations for site hosting that names Bluehost are all bought and sponsored. I feel this information is critical because all current and future customers should be aware of the risks that Bluehost poses to a business. There are so many hosting companies out there, make a better decision than I did and stay away or get away from Bluehost.
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Posted 2 months ago
Down for 5days, the most frustrating experience dealing with their incompetent support!!
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Posted 2 years ago
Tricked my company with a ‘bait and Switch’ deal. We contacted blue host after being recommended by Wordpress as a preferred supplier. Got a quote to migrate our blog and then to host it. Once we paid... heard nothing from their migration team, then we were told migration could not be done after all, and we would have to do it ourselves. We had paid for their pro service and checked with the sales team all the stats before signing up from his link in the chat system. We feel totally scammed. Demanded a refund, but it looks like we will need to get our credit card company involved as they are just ignoring our emails. we are based in the UK. Don’t trust their sales staff or promises.
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Posted 3 years ago
I was talking about my case with Mervyn Richard and he disconnected the chat. I am so angry and thus from now on I will intentionally not recommend people around me and my circle on the internet. Lying, time wasting, careless and very slow in response. Taking 2 + 4 days to get a backup file. First 2 days, they didn't create the ticket. I am glad there is a site like reviews.io because they disabled reviewing on their social pages since they are inefficient.
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Posted 3 years ago
I changed from hostgator to bluehost as it offered an attractive price. it is one of the worst decisions i ever made. it is slow. my latest problem with copying internal domains (simple enough) ended up with conflicting support advice which has not been resolved in now almost 30 hours
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Posted 5 years ago
Terrible company, our website got HACKED AND THEY TRIED TO CHARGE US £350 to sort out our problem.
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Posted 6 years ago
Bluehost is rated 1.8 based on 10 reviews