Blue Ridge Log Cabins Reviews

1.7 Rating 11 Reviews
9 %
of reviewers recommend Blue Ridge Log Cabins
1.7
Based on 11 reviews
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My son and I unfortunately got involved with this company and had them build our cabin. It has been nothing but headaches and lies from the very beginning. They want their money in full the day they bring out the unfinished cabin. Once they have your money it's goodbye.. see you soon. They have no customer service.. never return phone calls and we had to hire a lawyer to finally get the cabin complete. It has been a nightmare and we only wish we would have read some of these reviews before we did business with Blue Ridge. Please, do yourself a favor and look elsewhere for a cabin builder.
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Posted 3 years ago
Blue Ridge Log Cabins CAUTION to anyone considering doing business with them, The sales staff is wonderful BUT once you’re house is placed be absolutely certain you have Everything you were promised before you pay them a dime! They will requesting their final payment before that crane leaves your property but more than likely you will have an incomplete product. Their claims of quality control at their plant and their claims that they deliver a complete product is 100% false! My cabin was dropped in September and I’m still fighting with them to finish what they started. Their finishing crew And their upper management do not respond to calls or emails and once they have your money you stop being a customer in their eyes. Worst customer service I have ever experienced !! Praying 🙏 it will be worth it in the end but doubtful!
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Posted 4 years ago
Our cabin was set 8/7/20 told we would be in in 3 months. We are now at 11 weeks no doors, no windows, no interior doors, no cabinets, no vanities, no countertops, no sinks, no appliances., etc etc. The customer service stops when they are paid. They have lied over and over about when these items will arrive. BUYER BEWARE. Do not give them any money until you have your complete house......
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Posted 3 years ago
I have seen a few reviews on the BRLC website referencing how friendly and helpful the staff is when visiting the showroom. This may in fact be true; however, after you have made a purchase, it is all downhill from there. We just passed the one-year mark a few weeks ago from when our house was set on the basement foundation. It is still not finished, and much of the completed work is so poorly done that it will take years for me to correct it all. I will only point out the most obvious things to try and keep this review as short as possible. The most glaring is the terrible job that was done on our wrap around deck. We paid a huge price to upgrade to Trex decking and to have it wraparound on 3 sides of the house. It is in no way done to manufacturing standards and is completely unsafe. The quality of carpentry skills used are not adequate for an outbuilding or storage shed. There are dozens of trip hazards, lack of support, and the handrail is not constructed to building code. The vast majority of the deck will have to be removed and redone. I have made countless attempts to have BRLC fix or replace items with no response from them. When the missing kitchen cabinets, toe kick, and correct windows finally arrived 8 months after the house was set, they were left on the porch for me to have to install myself. If you have questions, feel free to email me at csmretired04@yahoo.com Phots gladly provided upon request
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Posted 1 year ago
At this point I am very happy with my cabin. There are some things that need to be understood when starting the process. The full balance of the cabin is due once placed on the foundation. This does not mean the cabin is complete, nor does it mean all the materials are delivered to complete the cabin. BRLC are not incentivized to finish the job as they have already been paid. They will finish it when it is convenient and cost effective for them to do so. Our cabin was placed on the foundations in April and completed in October. That being said, the time frame (providing you have a good GC at the site) still leaves traditional building in the dust. Our sales person, Donald Brown was awesome. He understood what we needed and worked with us painstakingly above and beyond, even coming out to the cabin site to do a preliminary walk through with our GC Travis Chapman. I mention these two individuals by name as they were exemplary. The quality of workmanship was very good and I did pay very close attention to each stage of on site construction. Walking through the BRLC fabrication facility I was surprised to see the use of traveler documents, QC hold points and inspection punchlists. These are used in the nuclear industry for Quality Assurance. They work well for BRLC and help give a quality product. To summarize, happy with the customer service during design, happy with the product, not impressed at all with the after placing finish work (quality was good, but it took way to long). Knowing these things now, I would still purchase a home from BRLC without hesitstion.
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Posted 1 year ago
We just passed the one year mark a few weeks ago from when our house was set on the basement foundation. It is still not finished, and much of the completed work is so poorly done that it will take years for me to correct it all. I will only point the most obvious things to try and keep this review as short as possible. The most glaring is the terrible job that was done our wrap around deck. We paid a huge price to upgrade to Trex decking and to have wraparound on 3 sides. It is in no way done to manufacturing standards and is completely unsafe. The quality of carpentry skills used is not adequate for an outbuilding or storage shed. There are dozens of trip hazards, lack of support, and the handrail is not constructed to code. The vast majority of the deck will have to be removed and redone. I have made countless attempts to have BRLC fix or replace items with no response from them. When the missing cabinets, toe kick and correct windows finally arrived they left on the porch for me to have to install myself. If you have questions please feel free to email me at csmretired04@yahoo.com Photos gladly provided upon request.
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Posted 1 year ago
We moved into our cabin several years ago and have been very pleased with the quality of the construction. We built in a luxury mountain development and honestly believe our cabin is one of the best built on the mountain! Donald Owens was our consultant at Blue Ridge and he went above and beyond to ensure that our experience with Blue Ridge has been exemplary!
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Posted 3 years ago
The house as a whole is great the only drawback is a separation of the floor that starts at the front door and continues all th way through the house to the back doors the worst thing about the issue is that the manufacturers representative that were on site during the assembly/finishing work saw the problem and attempted to resolve it by putting caulking and or wood putty into the separation in an attempt to glue it together now my main concern is how far will this thing go will my dog eventually be able to escape through it this house is brand new I reached out to don whom claimed to be a supervisor of something he was completely uninterested in my issue don’t even consider purchasing the pisgah series until the engineers figure out the problem of course the customer service also needs to be reevaluated
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Posted 5 years ago
Blue Ridge Log Cabins is rated 1.7 based on 11 reviews