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Virgin Media Reviews

1.2 Rating 2,134 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

1.2

Based on 2,134 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried 5 TIMES to cancel my virgin contract today, and every time I get passed around until it hangs up. If it isn’t cancelled by the end of tomorrow, I ‘won’t have given my months notice and no doubt they’ll continue to keep trying to charge me… I want to show on here that I have tried to cancel, and they simply won’t let me. I have even paid the rest of my contract in advance and this is how they treat me. I’m not even at the property any more and have only paid due to honourably having been in contract. There is no way I’m paying a penny more and will never use them again.”

Virgin Media 1 star review on 25th March 2024

Posted 3 weeks ago

“Would give zero stars if it was possible. Absolutely shocking!! What has happened to virgin media?? Awful awful company. Shocking service in relation to the TV and broadband but also their customer service. Rude, constantly being cut off, being talked over trying to offer new packages instead of listening to the body of the actual complaint!! Will NEVER use virgin again. Hopefully the new companies on the block currently out rolling i.e BRSK who offer 1gb download speed will give us back the choice as virgin were the only ones to be able to offer these quicker speeds. Avoid Virgin at all costs.....we had constant outages the online account was ridiculously difficult to try and find the link/button to log the complaint in order for them to acknowledge it even tho they email us to notify us that there is an outage or problem in the area. STAY AWAY FROM VIRGIN MEDIA it's really that simple.”

Posted 3 weeks ago

“if i could rate minus i would, in all my years as an IT Expert (20+ years) i have never came across a customer service as useless or as rude as virgin media, their customer service tells you lies just to get you off the call, or they cut you off and dont call back, service is an utter shambles, we have had more connection issues in the space of a week, than we had with Sky in 10+ years. It is the biggest mistake of my life switching to Virgin. I am now looking for a way out and going back to Sky, paying more is way better that sticking with Virgin. Virgin may be cheaper, thats because you dont actually get Fibre Broadband, just the promise that you will get it, even their engineers know that they are a shambles. If you just switched over to Virgin Media, get out as quick as you can, go back to Sky or BT pay that little bit extra, your health depends on it.”

Virgin Media 1 star review on 24th March 2024

Posted 3 weeks ago

“Here's an honest review from a virgin media customer for over a decade. Recently Virgin Media has decided to increase the monthly bills for customers by an astonishing 8.8% They will have you believe that this is decided by the government, but that is simply a lie. They have the highest price increase of any other broadband provider and this was decided ultimately by them. I was told by an advisor to expect a price increase but call in March and they can either; half the increase, wipe it out altogether, or I can leave the contract early free of charge. This was a lie. They want over £500 for an early exit fee and can provide no support for the price increase. This stipulation was added for the first time in contracts as they knew there would be a massive increase and wanted to tie in customers for as long as possible. Now for the service itself. I have gone through 6 faulty virgin media hubs and months of degraded or non-existent service due to them being reluctant to send out an engineer. It turned out we needed a new cable pulled through which took over 6 weeks. Do yourself a favour and join U-Fibre for a much faster service at a much lower price. Join any service provider, other than talk-talk, and you'll be better off. I am certain the panic will start to set in once the big wigs see the virgin media share price plummet as loyal customers vow NEVER to return.”

Posted 3 weeks ago

“Don’t do it. Just don’t. You’ll be opening yourself up to a whole world of incompetence and the worst customer service you can imagine. It never gets sorted and the agents get progressively worse.”

Posted 4 weeks ago

“I am reaching out to voice my concerns regarding a recent experience with Virgin Media, where I feel I was not only misled during the sale but also faced with an unhelpful response from your team thereafter. Initially, I sought a broadband-only package, a request that was denied with the assertion that only comprehensive packages were available—a statement that has since proven untrue. Subsequent interactions, especially as my contract neared its conclusion, further exemplified the lack of customer care. Offers made over the phone did not match the more competitive deals found on your own website. When I pointed this discrepancy out, the representative insinuated that I was mistaken, an accusation that was both unprofessional and unfounded. Efforts to escalate my concerns to management were met with promises of a callback within 3-5 days, a response time that I find unacceptable and indicative of a broader disregard for customer satisfaction. Moreover, my request to review call records from my initial sales conversation was dismissed, with the explanation that recordings are only retained for six months—an all-too-convenient policy that precludes accountability. My subsequent calls to your customer service department have been equally frustrating. The first representative displayed a clear disinterest in retaining my business, and the second, while perhaps more sympathetic, cited system limitations as a barrier to assisting me further. Requests to speak directly with a manager were deflected, reinforcing my impression that Virgin Media prioritizes neither its customers' experiences nor their feedback. This series of interactions has left me feeling undervalued as a long-standing customer. It is disheartening to witness a company that appears more concerned with profit than with providing genuine service or rectifying its mistakes. For those seeking reliable customer service, I must, based on my experience, advise looking beyond Virgin Media.”

Posted 4 weeks ago

“Worst customer service and organisation I have ever dealt with. Because of them, I am without internet since the 1st March and Virgin seem to be incapable of organising my install. My latest update is now 2nd April and it is just excuse after excuse. 'They couldn't organise a p**s up in a brewery' - that is normally said as a joke but I honestly think they would struggle. If you are reading this, please stay away from this useless company.”

Posted 4 weeks ago

“Internet Ok but absolutely greedy company, were decided to pay 22£ monthly, just received an email that we increased our annual price,Same things happened last year,one of there manager was telling (no metter what will happened our price remains same untill end of your contract). Dodgy Company, Deceive me twice.”

Posted 1 month ago

“Do not recommend using them !!! Can you imagine, in autumn I have signed 18-month contract with fix monthly charge and guess what - 4 month later they are increasing prices and you got no right to cancel it even you cannot afford to pay new price! Please run as far as possible from them as you can get much cheaper broadband and with proper contracts that got no surprises!”

Posted 1 month ago

“Been trying to cancel using dares on my contract sent by them but there excuse us the dates on my contract are wrong and are using their own made up ones .given heard of legally binding contracts then I would suggest all customers download the contract online ,you might just need it.”

Posted 1 month ago

“Worst provider ever! You wait for hours when you call them about a problem (never something good) and they never fix it.”

Posted 1 month ago

“Toxic criminals,8 months ago my elderly parents subscription expired was£99 ,so rather then telling a loyal 15+ year customer they choice to double the price to &188 adding Unwanted pay preview channels like Liverpool fc I honestly don’t know how they sleep at night, but that’s naive they don’t care”

Posted 1 month ago

“I have been a customer for 11 years (despite the unsolicited annoying quarterly calls to try and up sell me something). My contact ends in a month and the deal I want is ‘for new customers only’ with the offer to me (11 years loyalty) almost double! Time to go - what an awful company to deal with.”

Posted 1 month ago

“Well what can I say this is typical virgin media, I had sales agent visit my home offering me 1 gig broadband which I was interested in at time however what I was promised was never delivered. I had to constantly contact the sales agent dean roe who kept making excuses. I was never told of the pro-rata billing and what’s worse, when I contacted virgin to get it resolved I found out I was sold on a tv package that I never agreed to. I cancelled and they said I owe them £600! Good luck trying to get that from me as it won’t happen. Virgin media is the worse company of them all and I would avoid. I’ll stick with Starlink as at least I know what I’m paying for and I’m not contracted.”

Virgin Media 1 star review on 6th March 2024

Posted 1 month ago

“I don't know why they make everything so difficult, every time I need a VAT invoice, I have to jump through hoops and speak to 5+ different people before I get them, it's just not necessary and wastes everyone's time.”

Posted 1 month ago

“14 years ive been with virgin media yes had some problems but very happy we moved house during lockdown and no problem coming and setting up our service”

Posted 1 month ago

“Compleat rip off Took out internet with virgin which was advertised as no installation fee they then tried to charge me £80 for installation, when I contacted them I could only get through to a Indian call center who were extremely unhelpful. Eventually I made a complaint ant they removed the installation fee but thry refused to send me a correct bill and insisted I had to pay the bill that was originallyvsentv (that included the installation fee) then they would remove the amount from a later bill but would not put anything in wrighting. Then they added a late fee charge into the bill because they refused to send the correct bill”

Posted 1 month ago

“I don't know why it's taken me so long to actually leave a review for Virgin Media considering the 2 times I've used their services, it had bwen the worst and ALL the times I have spoken to their customer service support staff, they're either rude, nonchalant or unapologetic. I believe it's a reflection of the actual company itself. How a big global company can have a 1 star review from 65% of their customers and only 9% of cuatomers of the rest gave 5* to the technicians alone, and still be running is beyond me. After my bad experience with the broadband in 2019, I thought to give them a try again after moving homes and they were practically supposed to be the fastest BB in the area, and it was more of a case of being left with no choice. The installation process was fine, but the BB was extremely slow or barely working in some cases, and the free sim that cane with the package did not even work at all. After the 1st year, I called at the beginning of October to cancel my subscription with them, and the lady I spoke to over the phone mentioned that the last bill I received will be my last bill simply because I pay in advance. She instructed to cancel the direct debit once the last payment has been made, which I did. She also mentioned any other bill after that I should not worry about as this usually comes but gets cancelled out as I had called in time to cancel the subscription. A bill came in November that was more than usual bill, and a lover one in December (2 months after cancellation). The last bill was sent on the 8th of December, for paent on the 28th of December 2022. Unbeknownst to me that Virgin had added to my record that I missed a payment in November and defaulted the december bill also, on the 12th of December 2022. All the while, when my credit score went down in Jan 2023, I thought it was due to using my credit card a lot over Christmas. After a year of actively trying to build my credit back to excellent from poor, and absolutely no progress was made, I decided to look deeper into what was affecting my credit, and it turns out Virgin had added to my record that I missed a payment in November and defaulted the december bill. How do you default a bill on the 12th of December, it was sent on the 8th of December for payment by the 28th of December. Over a year down the line, when I realised this, I gave them a call, they are telling me this bill was generated because Virgin was not able to close down my account and cancel the subscription when I requested for it, the said because they were transferring the landline number to the new provider, they were not able to cancel the subscription, which was not communicated to be in anyway, this then generated a new bill and I'm expected to pay it Who gets a bill from an old provider 2 months later with no explanation, no calls, no emails, no text, nothing. And, when I have called to speak to them, all they can explain is that there's nothing they can do, it was my final bill, generated because they did not cancel the subscription when they were meant to, and I am to pay a bill that was generated by them. There was absolutely no apologies, the phone call was disconnected multiple times, ai was on the phone for over 2hrs and there was absolutely no sokution offered for an inconvenience that they have caused that's affecting my livelihood and my children's. I have several friends that have encountered exactly the same thing from Virgin Media and have left their credit in a really bad state, they have faced no consequences and continue to run as a global company. This is atrocious, Virgin Media should not be allowed to bully normal vililians into paying they're trying to scam off them, all because they're able to mess up your name and your credit, they should not be trading as a company at all.”

Posted 1 month ago

“AVOID THIS SERVICES. Specially if you need it for.work. me and my Co-workers got totally compromised for they lack of professionalism. I would never recommend toa friend or family member or anybody.”

Posted 1 month ago

“Shocking. You can't even talk to anyone, all the time there are issues with the tv. So bad!”

Posted 1 month ago

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Virgin Media is rated 1.2 based on 2,134 reviews