Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,134 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,134 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 4th April 2024

Ian Finegan

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“14 years ive been with virgin media yes had some problems but very happy we moved house during lockdown and no problem coming and setting up our service”

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Posted 1 month ago

“value of money, speed stable and super fast”

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Posted 1 month ago

“They are the worst in every way you name it they are the worst ZERO rating”

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Posted 2 months ago

“Purpose built connection to our address. Strong network that does not disappoint.”

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Posted 2 months ago

“Very helpful lad couldn’t help anymore if he tried Thanx so much”

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Posted 9 months ago

“As a customer of Virgin Media, I am very satisfied with their services. Their internet speeds are consistently fast, which is important for my work and entertainment needs. Their customer service representatives are always friendly and helpful when I have questions or concerns. Steve walked me through the installation process and ensured that everything was set up correctly. I am very happy with my experience with Virgin Media and would highly recommend their services to anyone looking for reliable internet. And if you have the chance to work with Steve, I can assure you that you'll be in good hands. Overall, I am very pleased with the services provided by Virgin Media and would recommend them to anyone looking for reliable and affordable internet.”

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Posted 1 year ago

“the engineer sent out today 14th February 2023 was excellent polite helpful and very efficient I feel this young man should have a letter of praise for his outstanding work”

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Posted 1 year ago

“Steven from Wythenshawe call centre manchester was at the brunt end of my 6 call problem. The lad was calm, collected and sorted everything out for me and was giving me banter also. Top lad and deserves to be promoted. Valuable asset to the team.”

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Posted 1 year ago

“Great service and all problems sorted out when Matthew called. Thanks”

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Posted 1 year ago

“they are excellent with their service and they listen to their customers. very happy with them”

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Posted 1 year ago

“I reselected my package with Virgin Media and they were excellent and professional”

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Posted 1 year ago

“We have switched over from Sky as the package was getting too expensive and the discount offered was not good enough to stay so by switching to Virgin Media for a similar package we saved around £40 per month and included BT sport.”

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Posted 1 year ago

“When i first spoke to Rosa from Virgin Business customer service, i felt enthralled by her aura of confidence, her due diligence in helping us and her outstanding efforts. Thank you Rosa, you did not solve our issue but it was lovely to chat with you.”

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Posted 1 year ago

“Easy and fast”

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Posted 1 year ago

“Got my fibre installed today by lucas 31851 i just want to say how fab he was and want to rate him 10 out of 10 best service ever”

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Posted 1 year ago

“I telephoned virgin media on the 8th of April at 21:00 spoke to the lovelest man who compeltely sympathised with my issues on my account. I was so very greatful for his expertese and his sincere empathy. He explained my package, what i needed to do and how i could manage my issue. Overall my experience speaking to this employer was a releif with my current situation due to health conditions during this pandemic.”

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Posted 2 years ago

“Customer Care Service, I spoke to a very nice and uderstanding lady named Karhlee ( hope I spelt name right) today 4th April she real!y tried her best at trying to resolve my problem. In the end between Karhlee and her Manager resolved it satisfactory. Many thanks to you both. Hope there is some way this message can be relayed to them Regards”

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Posted 2 years ago

“I've had many problems with Virgin Media before, with both customer service and my wifi router; however there is one employee who offered great customer service - I think his name was Kiran, who convinced me to stay with virgin media. Great customer service, Kiran!”

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Posted 2 years ago

“We would like to thank Huseyin Karakas 70816 for completing a very difficult connection for both my husband and I. We are extremely grateful to him for his kindness, professionalism and expertise. |We can now watch our favourite TV programs upstairs and downstairs and also connect to the internet. Brilliant. Thanks again. Many thanks. Karen and Patrick McCarthy”

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Posted 2 years ago

“The engineer steve was fantastic very well mannered very helpful I want to leave a 10 for everything but you have not asked me to review him why”

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Posted 2 years ago

Virgin Media is rated 1.2 based on 2,134 reviews