BOATsmart! Reviews

Name: BOATsmart!
Address: 24 W Campbell Rd Suite 512, Richardson, Texas
Rating: 4.40

4.4 Rating 8,102 Reviews

89 %

of reviewers recommend BOATsmart!

Company Reviews

Metrics

Info

4.4

Based on 8,102 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

1-877-792-3926

Email:

info@boatsmartexam.com

Location:

24 W Campbell Rd Suite 512,
Richardson
Texas
24 W Campbell Rd Suite 512, Richardson, TX 75080,

Write Your review

Tell us how BOATsmart! made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BOATsmart! 5 star review on 7th September 2021

117

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to follow script and videos. Informative and useful.”

Helpful Report

Posted 1 year ago

“Great course material. Easy to follow at your own pace. Would definitely recommend this!”

Helpful Report

Posted 1 year ago

“First: if you are already an experienced yachtsman you can't just take the test. You have to do the course. Agonizingly, the course has timers set so that you can't skip ahead the parts you already know. It takes 15 seconds to read and understand the page, but it makes you wait up to THREE MINUTES to get to the next lesson. Multiply this by 7 modules and what 22-50 lessons per module... omg torture. What an utter waste of my time.”

Helpful Report

Posted 1 year ago

“So often I could read the module section's content quickly, yet the timer for advancement had minutes left. The audio would be word for word the content. Even when using the audio dictation or videos, there would be time left on that damn timer. As a result it took me months to get through the course as I would get onto other things for EVERY damn section as I waited for the DAMN TIMER to count down. I wish I could have my time back.”

Helpful Report

Posted 1 year ago

“Pretty good content. Two complaints: 1) Most important, when you miss one or more questions on the quizzes or final, I think it is important to be able to see what you missed and what the right answer is. 2) It could use a bit more proof reading.”

Helpful Report

Posted 1 year ago

“Only complaint I have is not seeing what questions I got wrong on the quizzes, or the ability to go back and review them”

Helpful Report

Posted 1 year ago

“Great! I thought it was well paced!”

Helpful Report

Posted 1 year ago

“It was great. I learned a lot and passed my boat licence test. I do have 2 complaints. 1) After each module you write a quiz. Then you get a mark on the quiz, but it doesn't tell you which questions you go wrong so that you can learn from your mistakes. 2) There are a few quiz questions that I didn't know the answer to and then I learned the answer in a different chapter. That was poor. But on the whole, it was a good course worth taking.”

Helpful Report

Posted 2 years ago

“Paid for the course on March 17th with PayPal, my payment has been on hold for 3 weeks even though the money has been taken out of my account. No one has answered my email or the support form I sent in. Save your time and get the course somewhere else.”

Helpful Report

Posted 2 years ago

“Overall it was a good course, the only complaint that I have is the amount of time you are forced to spend on each slide. I understand that it’s intended to make sure people actually learn and don’t just skip through the slides, however I am a fast reader and it was frustrating having to wait for 30-60seconds AFTER I was done reading before I could move on.”

Helpful Report

Posted 2 years ago

“Please include an option to review incorrectly answered questions after each quiz”

Helpful Report

Posted 2 years ago

“I think this company went out of business. I paid the fee. I spent all day taking the class. When it came time to take the final it crashed. No one will get back to me. No phone calls. No emails. Don't use this company.”

Helpful Report

Posted 2 years ago

“This course is a fraud DO NOT ENROLL. I registered, paid the fee, completed the course and the test link does not work. There is absolutely no help line, zero email response from the administrators, and so, so, so many wasted hours logged for nothing. Please do not enroll because you'll end up having to retake the course via another service and pay a second enrollment fee.!!!”

Helpful Report

Posted 2 years ago

“wrote test - passed & have copy of temporary permit in my name and yet card came with husband's name on. After 6 phone calls to Boatsmart and numerous to Transport Canada, still not resolved. MP next stop. Terrible customer service!”

Helpful Report

Posted 2 years ago

“Customer service is poor. I'm into my 4th month into trying to get a replacement boat card. Left call back number numerous time without a response. Tried contact email no response. Finally a rep called and after looking up my info said they needed to escalate because my original card was issued in 2009. Still no response. Poor service and not very professional.”

Helpful Report

Posted 2 years ago

“The customer service is horrible. I purchased the exam via their website paying with Paypal. Despite the money being taken from my Paypal, their website showed payment pending. I tried to reach out to the phone number provided. No one picks up. I tried the email address provided on their website as well as paypal. Both emails bounced. I filed a dispute with Paypal to get my money back. When boatsmart refunded the money, they said, if i pay by credit card, i will get access to the course. No sir, I am not giving you my credit card number.”

Helpful Report

Posted 2 years ago

“Terrible costomer service ! I have tried to contact this company many times ! I feel this is a scam ! never responds Calls , emails or live chat!”

Helpful Report

Posted 2 years ago

“We have tried to contact the office multiple times regarding the hard copy of the license for my son. Was told it was in the mail twice and still nothing has come in. No one answers the phone nor returns call back requests. So here we sit with an expired temporary license and no hard copy for him…I think someone needs to improve on customer service. And we may be going to another boating certification program for him to actually get his license done and complete.”

Helpful Report

Posted 2 years ago

“It took me 5 tries to connect with your team about difficulties I had getting redirected to the Boatsmart website to complete my exam. 1 phone call 3 chats and 1 email later and 5 days of wait time. Issue was resolved and I finally completed the exam.”

Helpful Report

Posted 2 years ago

“I misplaced my boating license. I ordered and paid for 2 replacement cards over 3 weeks ago. I have not received anything. I have tried to follow up via email several time. Got two responses . One made no sense. The other wanted my order number DOB and full name. I have followed up twice in the last 2 weeks for a status report and have received nothing. I called this morning and got in the que. its 330pm and still no call back. Questioning if this site is legit!!!!”

Helpful Report

Posted 2 years ago

BOATsmart! is rated 4.4 based on 8,102 reviews