BOATsmart! Reviews

Name: BOATsmart!
Address: 24 W Campbell Rd Suite 512, Richardson, Texas
Rating: 4.40

4.4 Rating 8,101 Reviews

89 %

of reviewers recommend BOATsmart!

Company Reviews

Metrics

Info

4.4

Based on 8,101 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

1-877-792-3926

Email:

info@boatsmartexam.com

Location:

24 W Campbell Rd Suite 512,
Richardson
Texas
24 W Campbell Rd Suite 512, Richardson, TX 75080,

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BOATsmart! 5 star review on 7th September 2021

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service at all ordered 3 cards received 1 can’t get anyone on the phone no call back no answer to emails. No way to run a business!!!”

Helpful Report

Posted 2 years ago

“We have tried to contact the office multiple times regarding the hard copy of the license for my son. Was told it was in the mail twice and still nothing has come in. No one answers the phone nor returns call back requests. So here we sit with an expired temporary license and no hard copy for him…I think someone needs to improve on customer service. And we may be going to another boating certification program for him to actually get his license done and complete.”

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Posted 2 years ago

“Crooks. Stay away”

Helpful Report

Posted 2 years ago

“Stay away. Very very bad place. Did course and would not let me do final exam. Call the number to help and all day I left my phone on hold and no answer. I emailed them and nothing. I’m thinking they took my money and that’s it. Guess my next step is to make a complaint to transport Canada. Try and get my money back. So learn from my experience and stay away. On day two going on day three that close at 5 pm nothing☹️ Haha they just hung up on me at 5pm. Going to try and call they American number now.”

Helpful Report

Posted 2 years ago

“I misplaced my boating license. I ordered and paid for 2 replacement cards over 3 weeks ago. I have not received anything. I have tried to follow up via email several time. Got two responses . One made no sense. The other wanted my order number DOB and full name. I have followed up twice in the last 2 weeks for a status report and have received nothing. I called this morning and got in the que. its 330pm and still no call back. Questioning if this site is legit!!!!”

Helpful Report

Posted 2 years ago

“Their website consistently has problems. There was an upgrade last week that seems to have deleted my account. Have been emailing and calling their tech support for days. No answers. Even the Contact Us page goes to a 404 error. Been on hold for hours. No replies. I'd pick a more reputable provider. These guys do not seem to have a good reputation.”

Helpful Report

Posted 2 years ago

“absolutely terrible do not use this website for your boaters test. completed it years ago and now i cannot purchase a replacement because they use their website and made it unable for me to see my previous courses. ive tried to call them, email, live chat, none of them will respond, what a waste of my time honestly. im not someone to make bad reviews but this is frustrating . don’t believe me? try and get ahold of them yourself before purchasing through their company. give them a call, you will be on hold until they close, give them a email they will not respond.”

Helpful Report

Posted 2 years ago

“The site has been down randomly all week. Then when my son went to attempt the exam. He couldn’t enter it. Below it was showing he had attempted the exam several times in the future apparently! I will NEVER recommend Boatsmart!!! I can accept website crashes but several in such a short period and then the major issue with the exam! Absolutely terrible system!”

Helpful Report

Posted 2 years ago

“J'ai acheté 2 cartes prépayées nous sommes incapable de terminer le cours (EN ANGLAIS SEULEMENT) car le site n'est plus accessible donc je me suis fait arnaquer de 80$ plus taxes”

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Posted 2 years ago

“It is definitely biased liberal”

Helpful Report

Posted 2 years ago

“Terrible customer service. I've called several times during their business hours and emailed them and I have not been assisted with a major issue I had. The website did not allow me to take the final exam, wasting 6 hours of my life going through the modules. The modules force you to wait for a timer to end before moving on to the next slide, even when you finish reading the module 2 minutes before the timer ends.”

Helpful Report

Posted 2 years ago

“I can’t print temp card. It keeps spinning and nothing appears!”

Helpful Report

Posted 2 years ago

“I have called 3 times, not once did I get through. I am hold as we speak over an hour? I emailed twice. This is the worst customer service I have ever had all for a boating license. HORRIBLE!”

Helpful Report

Posted 2 years ago

“AS OUTLINED BELOW AND STILL NO RESPONSE FROM ANYONE. THIS IS HORRIBLE SERVICE. IF ANYONE HAS AN ISSUE - HA HA - GOOD LUCK! “You should no longer "be a proud member" of Campfire Collective. We have an issue with our account - going on for over one month - and after repeated emails (with slow or no response) and trying to call where the number just rings and rings, we are still in limbo. Can't get answers. Got the wrong replacement card. Any way you can help us out here??? I also recently enrolled in the BOATsmart boat course and it would not allow me to apply the coupon my son was given once he completed his course. So far not impressed at all.”

Helpful Report

Posted 2 years ago

“The course itself is not very informative. The questions asked at the end of the quiz are sometimes irrelevant or contain information not discussed in the module. Its fairly easy to get the license but that doesn't mean this course is a success. Would you want to be caught on the water with boaters that have half-assed their way through the online quizzes?”

Helpful Report

Posted 2 years ago

“You should no longer "be a proud member" of Campfire Collective. We have an issue with our account - going on for over one month - and after repeated emails (with slow or no response) and trying to call where the number just rings and rings, we are still in limbo. Can't get answers. Got the wrong replacement card. Any way you can help us out here??? I also recently enrolled in the BOATsmart boat course and it would not allow me to apply the coupon my son was given once he completed his course. So far not impressed at all.”

Helpful Report

Posted 2 years ago

“If you don't pass the quiz at the end of a module, you have to read the whole module again. Yes, read. You may as well grab a manual for free and then take a test. Plus, pretty sure the quiz scoring is buggy. Easy quiz, confident on 9/10, but failed?”

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Posted 2 years ago

“The course was long. I passed it but not can't get through to the company to print the license. What is going on?”

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Posted 2 years ago

“Phone # rings once and hangs up I need a new card, Is this business still up and running”

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Posted 2 years ago

“The worst customer service, can't get a hold of them when having trouble on their site,Definitely wouldn't recommend Boatsmart to anyone”

Helpful Report

Posted 2 years ago

BOATsmart! is rated 4.4 based on 8,101 reviews