“Do not order from them. They deleted my account after I received my order. I can't even return this damaged and dirty dress they sent. VERY VERY cheap material that doesn't match the pictures.”
“Awful cheap clothing, nothing like the pics. Very difficult company to deal with and insulting. Might not even get your order, took months for me to get 2 of the 4 items (although looked nothing like what I ordered). The other 2 items, who knows where it is. Don't bother”
“BEWARE OF THIS WEBSITE!! FALSE ADVERTISING!!
There is no full price merchandise on their site! Even thought they advertise "Free Returns" it is a scam! Sale items are non-refundable, therefore nothing is refundable!!
This is a fraudulent company! Please make your complaints in the United States for Online Shopping Fraud to the Federal Trade Commission here...
https://www.ftccomplaintassistant.gov/#crnt&panel1-1”
“If I could give them 0 stars I would!
I ordered from them because the site says “free returns “ 30 day money back guarantee as well. The dress I got was too see thru for me.
First... they asked me to send a photo of what is wrong with the dress. I guess they wanted to see my entire body thru the dress.. I didn’t sent a photo.
Second.. they said refunds are only available on full price merchandise. There is no full price merchandise on their site.
Third.. I sent back the items via USPS my dime, costing 25.79 and they are saying they cannot refund my money because I didn’t send it via tracking ( which cost 75.00)
Soooo they have the dresses and my money!!!! I have nothing!!no dresses and I’m out $72.98 and 25.79 shipping
Jerks!!! And they refuse to refund me the money. So where I checked the bottom box refund over 14 days..that means NEVER!!!!! I never got one😡😡😡”
“Where is the negative star rating? I ordered a dress 20th August and am still waiting for a tracking number! I contacted them and they responded and then I contacted them again and again and again and haven't had a response. So I decided to take it further and lodge a dispute with PayPal and requested a refund through them. Apparently they have agreed to a refund so I am patiently waiting to see the money go back into my account. Worst online shopping experience ever. Everyone stay away! Do not trust this site at all!!!”
“Terrible quality. I couldn’t even get my arms in the lace sleeves because they were so skinny (I’m 5’ 10” and 125 lbs). The jumpsuit I bought was white and totally see through, and returns seem nearly impossible. Worst online shopping experience ever.”
“the option of not giving any star should be available.
this is the worst ever online shopping experience I have had. Delivery takes for ever! I ordered items 2nd August 2019 and I am still waiting for their delivery on 26th Sep 2019!! they refuse to refund me as they claim that they have now posted the items via China post! China post website is a joke! but let's leave that for another day. it is showing my items as at Shanghai international airport since 15th August 2019.
Awful service.
DO NOT USE THIS WEBSITE FOR YOUR OWN SANITY”
“I agree with everyone here.. poor quality, awful customer service, basically cheap knock offs of the photos on their website. What a waste of my money.”
“Absolute garbage! Items do not look anything like they do in the photographs and their return policies pathetic you might as well kiss your money good bye”
“They have not refunded me for the items I sent back. They avoid answering any questions. They do not communicate. Very poor accountability. Very poor quality of clothing.”
“They’re a scam. If you’re not satisfied and want a return or refund of your product, they will reject you coz only “full priced items” are eligible for refund/return while essentially, all their products are marked as “sale”. Biggest scam and be aware!”
“The absolute worst quality, poorly made clothing. I sewed better in my Home Economics class in first year high school. Cheap material, see through, crooked neck line.
The only saving grace is they were on sale and I didn’t pay full price for the 3 dresses.
Absolutely disgusting - don’t waste your time or money.
I’m too embarrassed to even give them away to someone else- I certainly won’t be wearing them.”
“I ordered numerous things for work. I only received part of the order and the quality of the close was horrendous not to mention the shipment time was horrible bc it’s coming from China or somewhere overseas. I’m trying to cancel rest of my order but no response. DO NOT ORDER. I wish I had read more reviews bc I would not have ordered anything.”
“Absolute scam, don’t use this site! They’ll charge you for items that are poor quality and don’t look anything like the pictures. I ordered two dresses and both turned up three weeks later. Their policy is that the items can not be returned after two weeks and the website promises that it will be delivered before then. What a scam! These people don’t have any integrity and when I emailed them I kept getting a firm no. And when I tracked their IP and found they were operating out of a proxy bouncing around in the middle of the bay near Canada and pointed out them that their online address listed is a hotel in New Mexico, I contacted their host server to mention they were a scam website, they changed the name of their website! What a bunch of lousy, no good criminals! Don’t trust this site, spend the money somewhere else and don’t fund these degenerates any further.”
“Save and yourself the time and money and don't order from Boho factory Horrible customer service and cheap fabric.
The Waterfall Cape Jacket is the absolute worst! The back of my neck and arms broke out into hives from how itchy the material was.
The pattern on the Stylish LA Romber didn't even match up.
But the worst part about this whole experience is their customer service. They do NOT have a customer service number and that is bc they don't want you to get ahold of them!
Also I still haven't gotten all of my items.”
“I ordered 2 dresses - same dress, different size as I wasn't sure what I needed. I felt comfortable in doing this as they advertise "free returns" all over. Once I checked out I realized the dresses were coming from China and not Michigan, like their website shows as their address, I emailed them about shipping. I was going to wear the dress to my brother in laws wedding that was out of state. I ordered the dresses with 2 weeks to spare, and Boho Factory assured me the dresses would be delivered in plenty of time, but did not offer to upgrade for faster shipping (I would have happily paid more for this). The dresses were supposed to be delivered the day before I left town; however, there was an issue with USPS in Chicago, IL and they were not delivered until a few days after I left town. Now I understand USPS is out of their control, but I had no use for the dresses and requested a return. I emailed Boho Factory, again, and received the following response...
"Your order has been delivered to you within the timeframe.
And upon checking the item you purchased was on sale and according to our policy Sale items are not refundable.
That's why we cannot give you a refund for that."
When I told them that was ridiculous, they responded
"I'm sorry to hear that and again we do apologize for the inconvenience caused you.
Allow me to help you in a creative way.
We will send another item with the size and color you prefer for free, but you’ll have to cover shipping fees.
We want you to be happy so you can keep the first order without sending it back."
Sorry, but I don't want anything else from them except to return the dresses and get a refund.
I just tried the check-out process again (didn't purchase or enter payment information) and no where on check out or on the item page does it say clearance OR non-refundable sales policy. If either were the case it should be displayed clearly on the pages so people are aware. I certainly would not have purchased the dresses had I known that. Also if there was an option for shipping for faster delivery I would have selected that to ensure it was received by the time I needed it. I understand neither of us could foresee the USPS delay - I have tried working it out with them, but they take no responsibility for anything, don't care as their delivery dates aren't guaranteed, and offered no solutions. After more back and forth and not getting anywhere I finally demanded that they refund my money and send me a return shipping label otherwise I would be contacting my credit card company and filing a complaint with the Better Business Bureau. So they responded with their return address in CHINA and told me to send it their and send them the tracking number otherwise they wouldn't give me a refund. NO YOUR WEBSITE SAYS "FREE RETURNS". HONOR IT. After researching how much it would cost to return the dress to China ($70+ on USPS and UPS), here I am letting you know that they don't honor it and that apparently everything on their website is clearance and the free returns don't apply. Af”
“Poor quality materials (like see-through!), odd sizing and impossible to return. Will not give me the returns address despite asking 3 times! Trying to delay past the 15 day policy!”
