“Literally useless. Asked for a Motor Trade quote. Sent over my existing renewal documents. Still a thousand questions to come up with nothing. Adviser was trying his best but likely let down by a totally risk adverse underwriter. Twice i've had this with Bollington. Not again.”
“I have never contacted this company but keep getting charged 100s of pounds, people on the phone are completely useless! I don't know what to do to make it stop as I have never given them my bank details and they cannot find me as a customer - which is normal, because I'm not!!!”
“Company is a big scam and take money out bank account without authorisation. Please avoid these . People on phone are useless and don't listen . All they want is your money . I'm seeking legal advice”
“AVOID. AVOID. I cancelled the policy within 14days. I was then told id have just a £9 fee. . A month later they took £114 from my card? Robbing bastards. . AVOID.”
“Was selling 2 cars for deceased relative's estate, only wanted a month but they told me I had to take a year(already had another vehicle insured with them). Only needed a weeks insurance as cars sold quickly. They only refunded just over 50% of the annual cost due to "admin" fees and I have to wait 60 days for the money. DON'T USE THEM”
“DO NOT DO BUSINESS WITH THESE PEOPLE
A lovely company at the beginning, I explained my new business intentions and they assured me I had the correct policy. 8 months later as my business began to grow ( as I had informed them at the beginning) they said I had to by a second policy and the only way I could get this additional policy was to rent or buy a business premises! An expense i did not want and a property i did not need. Then 1 morning I wake up to a refund of all the premium I had paid i phoned Bollington and explain that a large sum of money had been deposited into my account and questioned why they said that on further investigation they discovered I was not actually insured!! I had at the time 4 tradeplate drivers on the road and a transporter and none of them had been covered correctly! They instructed me to cancel my policy and they would then set up the correct 1 for me. Every day for a week I called questioning the money and my insurance and every day i was advised the money was mine as it was an error on their part. I was phobed off for days regards to my policy so in the end I took a new policy out with another company. A month went past and I had a letter asking for all the money back!! And I was still insured with them!!?? I explained what had gone on and after a week of being told the money was mine i invested it back into the business. thrown from advisor to advisor we finally negotiated a payment plan and a final sum. Set up a DD and they tried to take out twice the agreed amount!!! After many emails and phone calls the first lockdown happened and I heard no more until this morning when a High Court bailiff turned up at my door. I had not received any correspondence through lock down RE legal action.. these seem to be a cowboy company!! Unprofessional and very sneaky regards the way they do do things a big scam for money...”
“Rubbish cancelled policy due to a ccj I didn’t know about then give me a strike against insurance when it was as much there fault as mine caused nothing but stress inconvenience and disbelief and on top that because of the cancelled policy is really hard to get insurance 20 odd years I’ve bin paying car insurance never a issue now I’m pretty much uninsurable and can you get the complaints department to call you Bk loke hell we’ll thank you Boddintons you really had us over both our jobs are on the line I hope you rot in hell”
