“The worst telephone company in England is asking the customer to pay bills for their unused services. The customer explained to them that he is with another company, but they do not want to understand that this company must be closed.”
“Such an unprofessional and untrustworthy company. Customer service is non existent, service drops all the time, which is not great for any business. You are not believed as a customer and they charge you for canceling a non working phone line. If you do get through to them, they do not get back with a solution. PLEASE KEEP AWAY AVOID. I really wish I had read the bad reviews before I set up an account. Its been a really horrid experience.”
“I Beware of Be Online - A Nightmare Experience signed up with Be Online
I recently signed up with Be Online, and it has been an absolute nightmare from the start. This company is nothing short of a ripoff, and I strongly advise anyone considering their services to steer clear.
Once you sign up with them, the trouble begins. They bombard you with bills that are not only exorbitant but also completely unjustified. It seems they have a knack for overcharging unsuspecting customers, probably assuming that in today's world, people won't bother scrutinizing their bills. It's a sneaky way for them to siphon money from clients who are oblivious to the fact that they're not getting what was promised.
When you try to reach out to their customer service, it's like entering a black hole of frustration. I've spent over 10 hours on the phone with them in less than a month, and let me tell you, it's been a colossal waste of time. Every call ends in a runaround – "This is not included in your deal," they say. When you insist that it was part of the agreement, they conveniently shift the blame, asking, "Who gave you this offer?" and promising that someone will call you back (spoiler alert: they never do).
The level of incompetence and dishonesty displayed by Be Online is staggering. They not only fail to deliver on their promises but also subject customers to endless hours of infuriating conversations that lead nowhere.
I urge everyone reading this to avoid Be Online at all costs. Save yourself the frustration, time, and money. There are plenty of reputable companies out there that actually value their customers and provide the services they promise. Be Online is not one of them.
If you value your sanity and hard-earned money, do not make the mistake of signing up with Be Online. Learn from my regretful experience, and explore other options that won't leave you feeling cheated and powerless.
For those interested in contacting me for more details or verification of my experience, Beni you can call me at 0203 488 7378. Be warned, and stay far away from Be Online.”
“So its the 09/11 and our phones stopped working on the 30/10. Nobody at Bonline can resolve this. No incoming calls, not outgoing calls. 7 telephone lines and none of them work. During my complaint call today I was told to leave a review online... Here it is! Avoid at all costs. Account Number 256305”
“Twice in one week my internet is down
Twice in one week my internet is down! This is the third time in 6 weeks after I renewed my contact with you! I am trying to run a business I can’t access my phones internet or card payment machine. I have been trying to call them all afternoon and they do not have customer service at the weekend on my busiest trading day! I scored them 3 out of 10 a few days ago and they had the check to ask me why! When I did they did not have the decency to reply to my email! Shame on you B on line you should be discussed with yourself in the failure of you small business customers”
“Avoid this company at all costs, recently joined bOnline for a business internet and telephone package. Has been an absolute nightmare from the get go. We are a dental practice that needs to provide care to patients, we have been unable to do so since using this service. We have lost thousands of pounds of business and have had to use our personal telephones to make calls. Internet not stable, they did send a new router after my first bout of complaints, which has now made the situation worse. We have been informed if we want to cut the contract there will be a charge; also a charge for a technician to come out, horrendous customer service. This is the second review I have written. The first one I removed because THEY ASKED ME to and I did because the line stabilised for two days. 0/10 more hassle than it’s worth. Business damaging. I have now escalated this complaint to OFFCOM and trading standards.”
