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bOnline Reviews

3.2 Rating 138 Reviews

54 %

of reviewers recommend bOnline

Company Reviews

3.2

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Anonymous

Anonymous // 01/01/2019

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“My experience with Bonline has been nothing short of a nightmare. Despite the abysmal quality of their online phone service, I found myself unable to cancel my subscription easily. When I called to ensure my subscription would end after 12 months of practically unusable service, I was informed that it would be automatically renewed. Attempting to cancel became a Herculean task. Upon requesting cancellation, I was directed to an elusive cancellation team after enduring a 10-minute wait. The promised email for cancellation instructions was misleading, as it merely instructed me to call them again. Frustrated, I decided to cancel my debit payment, only to find additional charges of £9.25 for changing the payment method and £5 for a late payment. A second attempt at cancellation involved another 10-minute wait, only to be told I owed an additional £48GBP for administrative fees, disconnection fees, and a user contract buyout fee. It felt like a forced payment of £72GBP just to end an auto-renewal at the end of the subscription period. Beware of Bonline's unfair practices - automatic renewals without consent, hidden charges, and a convoluted cancellation process. This company not only provides a subpar service but also engages in questionable billing tactics, leaving customers trapped and frustrated. Approach with extreme caution and explore more reliable options for online phone services.”

Posted 2 months ago

“If I could give no stars I would. I don't believe for a second that this company has truthful reviews online. Horrendous relationship with this company from start to finish. I have been consistently billed incorrectly for months on end (always too much of course) which would often take weeks to sort out. The connection drops constantly making card payments in my wife's shop difficult at times causing her embarrassment and customers impatient. We recently noticed the bill was again incorrect but when I contacted BOnline they said my bill had increased (by around 33% with no notification). When I advised I would arrange a new provider they have billed me £99 (presumably a disconnection fee). Needless to say I have made a complaint and will take to OFCOM if need be. Absolutely disgusting way to conduct business - AVOID AT ALL COSTS!!!”

Posted 2 years ago

“Avoid like the pest! They consider a simple enquiry on their website as a sufficient justification to keep pestering you of phone calls at indecent times. Moreover they keep using different numbers, so it is hard to block them all.”

Posted 3 years ago

“We set up an account with B online for various Voip users. I have been waiting 4 days for a member of the team to get back to me as we have no access to our voicemail and 3 of the 4 users don’t work. Emailed them multiple times and no reply. Appalling customer service.”

Posted 3 years ago

“BEWARE - Hidden Mandatory Cancellation Charges (Even if terms expires) It is not clearly stipulated in the terms and conditions of there website as to where these charges reside. When factoring in these charges the promotional offers are not competitve and should be consider unfair to the consumer as the total cost of service is not clearly advertised. I would suggest avoiding the situation my company is in now - with challenging these unfair and unclear charges.”

Posted 3 years ago

“Great help from Felicity at B Online.”

Posted 4 years ago

“Byron Sinekar was a pleasure to talk to everytime i call up everyone is friendly.”

Posted 4 years ago

“Customer service from Byton S”

Posted 4 years ago

“Credit Control Adviser Byron Sineker Was polite, very helpful and professional. Thanks Byron - you are a credit to BOnline”

Posted 4 years ago

“Byren sineker top lad. Very polite and helpful.”

Posted 4 years ago

“NEVER USE THIS COMPANY. 1 star is far too generous. Switched our restaurant over to them. Our phoneline's got diverted to a random number, we then had functioning internet for about a week, and now haven't had anything for 2 months. Spent about 8hrs on the phone trying to sort it out, each phonecall met with someone who had no idea our internet was down. Had to switch back to our original provider, tried four times to cancel the contract and each time was promised a call back which never came, so cancelled the direct debit. They are now trying to charge cancellation and back-dated fees for a service that was never provided.”

Posted 4 years ago

“the worst company you could ever deal with. everybody claims to be a manger and can sort your problem out. your going round in circles. a proper headache.”

Posted 4 years ago

“Avoid them like plaque. This is the worst company for voip in the world. Their system does not work at all. The customer service is rubbish. It takes one hour to answer the phone. If you go with them you will lose all of your customers.”

Posted 4 years ago

“This is the worst internet company ever save yourself the headache and go to another provider, never get the speeds they advertise not even half and the customer service don't even go there they just try and get money out of you somehow”

Posted 4 years ago

“Awful company to deal with. They're based in South Africa. Gave up trying to contact them by phone after being stuck in a queue for over 30 minutes. Not the first time either. When I have been able to get through they are clueless. Also overcharge on their invoices”

Posted 4 years ago

“The company fake their reviews on Trustpilot, they send surveys to the clients internally asking them to rate them, and send the trustpilot link to the ones that rates them, that why all the other review sites their on are 1 star”

Posted 4 years ago

“Worst Internet provider and customer services , Rang 5 times in last 2 weeks but no response , hold for hours”

Posted 4 years ago

“This company is like a pest. The took my money for 6 months (£90 per month to be precise) promised me a premium site, which was anything but premium. SEO work resulted in little to no traffic on the site and the company is still trying to take more money from me after several complaints. there is a lack of communication and since I cancelled my direct debit (after my contract was done) they keep calling asking why i cancelled my direct debit.. even though i gave them notice and complained about how disappointed I am at their rubbish service. BE WARNED THEY MAKE EMPTY PROMISES, DONT DELIVER ON THEIR PROMISES AND DON'T LEAVE YOU ALONE ONCE YOU CANCEL YOUR DIRECT DEBIT. SHAME ON YOU Bonline.”

Posted 4 years ago

“Called up several times, sent emails about several issues with our new Word Press Website, especially that our videos keep disappearing every time we edit a page, plus a whole lot of other issues. Spoke to Ebraheem on a number of occasions and others, just to be told that they will look into this when nothing is being done. This has been going on for months. Can't stand when someone just lies to us with constant promises.”

Posted 4 years ago

“firstly they are not professional!!! i was with them for one month i loose 199£ and 25£ for fu...ing Cancellation fees and when i called them to fix the issue, they told me oh are you muslim or christian , that's not your fu..ing business whatever i am , i advice no one use this stupid service, don't lose your money guys!!!!”

Posted 4 years ago

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bOnline is rated 3.2 based on 138 reviews