“I recently stayed at Millstone Mews apartment in Bakewell, Derbyshire. Access to the apartment was via several flights of stairs which was not mentioned in the property description or anywhere on the site. This is a serious issue for people with mobility issues or the elderly.”
“Stay away from this site and host your properties on Airbnb.. Their policy are horrible for you as a host, horrible customer service that lies and repeat what is written on fine print and the take a huge cut of about 15% from your income. Unlike Airbnb, they have no security nor insurance for their guests that stay in your property.. I had this red neck named Alec Mosser, from Ohio, completely damaged my property and knifed in the walls "Fuck you Nigga", put holes in the walls and broke my TV because i stopped him from smoking crack on my property. I sent them all of the pics as evidence to validate my claim. They wouldn't compensate me a penny but in return said rudely that they cant do nothing about it and will also not un-list Alec Mosser because he has potential to change his attitude at his next bookings. All they are out to is to make their commision from you hosting their guests. Customer service is a mess trying to get to, if you talk to 10 different people you will get 10 answers. You can only talk to the first level people in customer service and if you need to get hold, for example, their financial department, they dont call you back until after few days.”
“On the 12th of August I made a complaint to booking.com regarding a hotel I didn't stay at. The hotel told booking to make me the full refund, this authorization was given on August 18th. On the 19th booking.com contacted me and said the refund would be in my account within 5 working days. On the 26th of August, I contact booking.com again as the refund was not yet in my bank account. The answer is that the money would be available within 7 to 14 days. Yesterday I called one more time booking.com as I'm still waiting. I was told that the money has been in their possession for a long time, but that refunds are delayed. I had never paid directly to booking. Usually paid directly at the hotel. And I guarantee I won't pay anything back to the booking.”
“I pre-paid my hotel through booking.com. After 12 hours of driving, when I got to the hotel they did not have my reservation listed. With 3 percent of battery left on my phone, and with two tired, hungry kids in the car, I called booking.com. After giving my reservation number, pin code and explaining my situation, customer support hung up on me FOUR times. Only after an hour and on the fifth phone call, do I get a resolution.”
“Booked a hotel via Booking.com, amount paid in full and on the day of check-in just before few hours before the travel, when I tried to login to my account, it was disabled and my booking was cancelled without any information. Called Booking.com twice and no one has a clue why the booking was cancelled. So far I haven't received any information on why and my money was also not refunded. I called them again to check why and the answer was we don't know. I had to plan my holiday in the last minute and paid more money to book a hotel. It was very stressful and the response from Booking.com was awful. Shame that they didn't bother to take any responsibility. Please avoid Booking.com. Absolute nonsense. Scammers looting money.”
“it was the worst experience ever i booked a room for five days in Milan Italy in a hostel called "family hostel Milano " after one second of my booking i discovered that the room that i booked was not mixed " and as I am a man i cant stay. I called the hotel directly after 4 min or less they told me we can't do anything you have to call booking, I kept calling booking for two days all the customer service were not series and they didn't help me and I had to tell the story from the beginning to every agent differently, they didn't help me and they didn't even return me back my money (70 euros ) or even gave me a voucher or alternative solution, they just kept telling we will contact the hostel and then disappeared, the worst customer service and worst service ever
i really advise you not to book with them because they just care about taking their money”
“Genius level 2 = Regular customers pay more
We have been booking hotels through Booking for years. Because we are a loyal regular customer according to Booking, we have achieved the so-called Genius Level 2. This level should provide a 10-15% discount, free breakfast with a Genius booking and free room upgrade.
That sounds tempting and it should be. As a loyal Booking customer I always use a logged in account. During our last search, I again used my logged in account and found a quadruple room for 172,- inc. breakfast for 4 people. Fine I thought. My wife, however, was also searching for accommodation via an account that was not logged in and found the same 4-person room at the same hotel for 156,- including breakfast for 4 people. Where does this difference come from. I logged out of my account and started looking for the same room and voila 156,- if I am not logged in as a loyal Genius customer. To put it to the test, logged in again as a loyal Genius customer to see what happens and voila I get the room neatly again WITH Genius discount for 172,-.
To make sure it wasn't my phone, I performed the same exercise on an iPad and our daughters' 2 phones, each time with the same result.
Loyal Booking customers are therefore cheated with the so-called loyalty program Genius and pay more for their overnight stay.
I sent Booking a message asking why as a loyal Genius customer I have to pay more for a Genius hotel booking than as a customer who is not logged in. Booking has not responded to this and apparently does not consider retaining loyal customers or answering questions important.
In that case, Booking is no longer a reliable party for me to book an additional room. From now on I will look for a hotel via other parties or via Booking (obviously not logged in) and immediately call the hotel where I want to spend the night. Last holiday there has not been a hotel that charged the same price for their room as stated on Booking. They are well below it or give a free breakfast that you have to pay separately for at Booking.
I'm sorry that I've had a sign in my head for so long and that I'm only now finding out how Booking handles its regular customers. Now that I know this, it won't happen to us again.
ps. If anyone is in need of screenshots regarding this booking, I have them available and will gladly provide them.”
“Most appalling customer service and T&C
I used them a lot as traveller, now I wanted to be a host. Forget about it. The most obnoxious, nasty team of people. I wanted to cancel a booking, they insisted I paid for the guest to find alternative accommodation. They still do even after I terminated contract.... They do not offer individual to let their home in a safe fashion. DON'T USE THEM AS HOST.... DON'T, DON'T, DON'T and for travelling I'll go to Trivago... Ciao booking.com. Most appalling service out there. Ignorant people, telling me they don't abide by any law! Telling me I don't have right of withdrawal, never heard of cooling of period.... Bunch of tugs”
“They not helping at all. To get email to hotel u need make payment.then u can send email but if is not good (por example coz check in time u need earlier) they not giving u money back!
And never reply on customer service!!!”
“is a rip off advertiser mis-sell properties they advertise poorly maintained properties, and when you get there is it in poor state.
They dont refund”
“Now booking.com is a scamming thier customers. They makes booking through partners like bedonline, they only tell you that after you pay non refundable. And bedonline instruct property to provide you with the cheapest room they have. So booking "can't help" and ask you to contact bedonline or property after taking your money. It's a scam website”
“I have been screwed out of a lot of money from booking.com doing cancellations or hearing that the hotel themselves called for to let us know that they didn't allow pets or something etc then booking.com will not refund any of our money been screwed out of about 2,500 I have been fighting to try to get it back for 4 years if anybody here is the class action lawsuit please let me know I'll be first to sign up booking.com is one of t my top fiverip-offs I've ever seen!”
“Bad customer service. Never takes responsibility of their mistakes. They even try to help you. I booked a fly for my family, they canceled it without notice and when i called they blamed "the computer system". Asked me to book another more expensive one and i will get my money back within 5 Business days Ridiculous... becareful when use their website. It could be you again.”
“As a hotel partner we work with various OTA companies who don't treat us small business well but booking.com takes the lead being worst of them all. The frequently send CC info that doesn't authorize, discount rates sometime without our permission, and we have to wait 2-3 days to get email response from them if there are any issues.”
