Bookmundi Reviews

4.7 Rating 674 Reviews
93 %
of reviewers recommend Bookmundi
4.7
Based on 674 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5

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Anonymous
Anonymous  // 01/01/2019
All was good, have booked through you before, never a problem.good prices and wide choice.
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Posted 4 months ago
Quick and easy all the information that was needed to make booking simple
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Posted 4 months ago
Useful feedback
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Posted 4 months ago
I had to cancel my Bookmundi Tunisia tour halfway through, very disappointing. I have been promised a partial refund. The tour guide was very unprofessional and far too touchy, extremely disrespectful. The resorts used were not the promised 4 star level by anyone's imagination, either. The food made me I’ll. The Djerba Aqua Resort handyman broke my suitcase and no one reimbursed me for the damage, even though the manager said he wanted to make it right. No one takes any accountability in Tunisia when it comes to tours like this, so avoid the Djerba Aqua Resort..
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Posted 4 months ago
We greatly appreciate you taking the time to leave this review. We are sorry to hear that food made you ill and that you were not happy with the accommodations and tour guide. Our team have been actively in contact with you about these issues and are assisting you to the best of our ability to find a solution. We have also processed a refund for EUR 483 to cover the unused portion of your trip. We take feedback like this seriously and have reached out to you in a separate email as well. Thanks again for your inputs. Kind Regards, Eve Smith Customer Service Manager Bookmundi
Posted 2 months ago
Bookmundi is a company I highly recommend. I have been working with James Harrison, a professional who really cares and takes his work seriously! Always responding in timely manners, very patient and kind responses. I will book through this company again hopefully soon.
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Posted 4 months ago
Quick in response and forfilling customer requests
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Posted 4 months ago
The best customer service we have received this year while planning our South America trip
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Posted 4 months ago
Bookmundi is a great service and really takes the pressure off organising your trip. They are very reactive, reply to questions in 24 jours, organised, friendly and efficient. I recommend this service and would like in particular to thank Yasmine for all her help.
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Posted 4 months ago
I like the idea of getting around without having to wait for a whole bunch of other people. You are your own boss as to where you want to dine and when you want to take a break. They pretty much book your hotel, your train and bus ride from city to city and book your tours. 2 of them were free tours. You get yourself from station to hotel and back. Only one hotel had complimentary breakfast. They should remove complimentary breakfast in some hotels, very deceiving. Also wanted to note that my hotel in Barcelona was in the ghetto section of the city- the Ramblas. I don’t think they should put a female solo traveler in that part of the neighborhood. Profit over safety of clients I guess. There were also communication issues with them. Although they give you detailed instructions, some of the merchants like bus operators never emailed me as to where I would be picked up. When I emailed them to let them know that’s the case. I never heard back.
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Posted 4 months ago
Hi Maria, Thank you for the review. We would like to apologize for the inconvenience caused during your tour. This is something we take seriously and that we will look into (and find a solution to) with the local travel expert for this trip. Once again, thank you for the review and the feedback. We will get back to you separately. Best Regards, Bookmundi Team
Posted 4 months ago
Juliana being very helpful responding to enquiries in very promptly manner. I am happy to book with them future tours.
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Posted 4 months ago
The staff at Bookmundi was always very responsive and patient, as I asked MANY questions. Once the decision was made to book with them, I found it very easy to complete the booking through their online link. I would highly recommend them as a tour operator!
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Posted 4 months ago
We have not yet taken our trip to Cambodia, but so far communication has been excellent between us and our local travel agent Hien Do who has been attentive and made changes to the itinerary as requested. The booking process is very easy. All is good so far!
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Posted 4 months ago
I have not been on a tour booked through book mundi. Will go to Turkey Dezember. Hoping it will be great. But Bookmundi customer service is great. Always responding quickly and helpful
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Posted 4 months ago
Very good experience with bookmundi customer service very supportive
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Posted 5 months ago
Hi - the booking process was easy and straight forward and all communication for clarification regarding aspects of the trip were promptly answered and they even rang me direct in Australia with information - can't fault the customer service and all information was provided quickly. A+++ company and their representatives - highly recommended
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Posted 5 months ago
Excellent service. Customer service is very helpful and responsive.
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Posted 5 months ago
Excellent service. It was very easy to book and all suggested travel agent were professional. We had great communication. Our requests and ideas were valued and the trip was made accordingly.
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Posted 5 months ago
James Harrison and Peter Addley were the two people that supported me in two tours from Bookmundi. They were extremely helpful, kind, efficient, and patient with my questions and super clear in their responses!
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Posted 5 months ago
Emily and Yasmine were my contact people at Bookmundi, they were very helpful and when I had an issue, they were always quick to respond. Great work Emily and Yasmine! Highly professional workers.
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Posted 5 months ago
Reliable and accurate service
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Posted 5 months ago
Bookmundi is rated 4.7 based on 674 reviews