“Very poor your operators do not know if I have paid or not and no follow uo to emails.”
Posted 1 year ago
Thanks for your review.
First of all, sorry to hear that you did not find our tour operator to be responsive enough.
Our customer service has been in contact you via a separate email correspondence to try and help with resolving any outstanding issues.
Per what we can see, the operator did indeed follow-up on the same day the booking was made, and they have followed up afterwards as well, albeit one time taking 48 hours to respond due to weekend (but to be honest, many local operators, as well as international operators, do take up to 48 hours to respond during weekends). Any in case, we of course still apologise for that this level of service did not meet your expectations. For your information, Bookmundi's customer service are on duty during weekends as well, so you can always expect a response within 24 hours from us.
With regards to payment, the additional services you requested have now indeed been paid for, and the operator is fully aware of that as well.
If there is anything else we can help you with, please do not hesitate to write back to our customer service team, and they will quickly assist you.
“Booking with Bookmundi was a fantastic experience. They found just the right tour and just the right guide to match what we were looking for. They responded very quickly and although we were searching for something that was not a standard tour, they met our requirements very quickly. Now lets hope the tour is as good at the booking experience.”
“Cami has been so incredibly helpful, listening carefully to everything that I want to get out of this trip, patiently amending the itinerary as I changed my mind about things! It was then super easy to confirm the booking. I'm very excited about what will be a holiday of a lifetime!”
“The agent Emma Brown was very good and very helpful. In retrospect, I wish there had been more warnings about the lengthy process to obtain a Russian visa. The visa problems may mean I will not have one in time to take the trip though I am paying an exorbitant amount in trying to obtain one in time to depart.”