Bookmundi Reviews

Name: Bookmundi
Rating: 4.65

4.7 Rating 680 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 680 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cynthia did a great job planning & arranging my trip with my many changes. I’m hoping that my trip goes as well as the booking !!! Fingers crossed don’t let me down!”

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Posted 6 days ago

Hi Liane, That's wonderful to hear! Cynthia sounds like a real pro. With all her meticulous planning and attention to detail, I have a feeling your trip will be just as smooth sailing as the booking process in Bookmundi. Safe travels to Argentina! Best Regards,

Posted 5 days ago

“Very satisfied”

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Posted 6 days ago

Hi Maria, Thank you for the lovely feedback. We wish you a memorable trip to USA. Regards, Eve Smith Customer Service Manager Bookmundi

Posted 14 hours ago

“I am very happy with the service given by customer service for our upcoming Australia tour. We were given discount as we have traveled with bookmundi before too. We were guided the best for booking our upcoming tour. Confirmation even was very fast. Even we are guided in the best manner booking the tour.”

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Posted 1 week ago

Hi Priti, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you are satisfied with the service provided by our customer service team for your upcoming Australia tour. It's great to know that you received a discount for being a returning customer. We appreciate your loyalty and are delighted to reward it with special offers. Thank you once again for choosing Bookmundi. We're here to help and ensure that your tour goes smoothly from start to finish. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 15 hours ago

“Great service by James Harrison (Customer Service)! He was able to confirm all hotel and transfer reservations in record time so that I could buy my plane tix with no worries. Thanks!”

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Posted 2 weeks ago

Hi Scott, Thank you for such lovely words. We are glad we could assist you promptly in confirming your hotels and airport transfers. If you need any further assistance in the future, kindly feel free to reach out. We wish you all the best for your trip to Tunisia. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 2 weeks ago

“Good luck 💯”

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Posted 3 weeks ago

Hi Qaiser, Thank you for your best wishes. We wish you an incredible trip to Serbia. Safe Travels! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 2 weeks ago

“We traveled with bookmundi in 2022 for anew England tour and our experience is very satisfying Their hides drivers their itenerary and prising wer all to our expectations We desire to travel again with them in a different continent”

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Posted 4 weeks ago

Hi Rohit, Thank you so much for your kind words. We are thrilled that you had a great booking experience with us. We appreciate your 5-star review and look forward to serving you again soon. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 3 weeks ago

“The booking and confirmation process is smooth and easy. Anna in the Customer Care has been very helpful and responsive.”

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Posted 1 month ago

Hi Ivy, Thank you so much for leaving a 5 -star review. We are so glad that you had a smooth booking experience with us. We hope you have a wonderful trip from Spain to Portugal. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 3 weeks ago

“Our customer service agent James has been attentive and helpful during the booking process. It was very smooth and we can't wait for our trip!”

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Posted 1 month ago

Hi Kirstie, Thank you for your leaving such a wonderful review. We are happy that you experienced smooth booking experience with us. We wish you a wonderful time in Japan. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 3 weeks ago

“This was our first group tour - a lovely bunch of people Hayley - our tour guide has been a gem! She is very knowledgeable about Japan and kept us entertained. She made sure we had enough suggestions of activities to enjoy in our spare time. She was quick on her feet when we encountered issues far beyond anyone's control on the bullet train and kept her cool when plans needed to change. Hayley is very respectful of the Japanese culture and manners Things to bear in mind when considering this tour - Definitely forward your luggage from Tokyo to Kyoto - but that means bring a small carry on so you can have 3 days worth of clothing to take to Hakone and Takayama. For traveling after that - a backpack is the way to go. Leave enough space in your luggage for all the gifts you will be buying. Rooms are often shared - with the majority of bathrooms being shared. If a couple - bear in mind that the pods are separated by gendered dorms. Make sure you have comfortable walking shoes - there is a lot of walking and climbing stairs Some of the experiences that have made an impact on me during this trip have included staying in a temple and having a meditation session with a monk while it was snowing outside. A Kendo class with a 4th generation Samurai descendant. Learning how to make our own sushi and embracing the Japanese way of life”

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Posted 1 month ago

Hi Natasha, It sounds like you had an incredible time on your first group tour, and Hayley went above and beyond to ensure you all had a memorable time. It's lovely to hear how deeply you have immersed yourself in Japanese culture. Thank you for sharing your notable highlights from the trip. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 2 weeks ago

“Booking was so fast and easy!”

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Posted 1 month ago

Hi Jessica, We are so happy that you experienced fast and easy booking with us. We hope you will have fun in Iceland. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 3 weeks ago

“Was a comprehensive website, clear and easy to use. Booking was straight forward was a bit worried about the 10 min time restrictions but managed to complete the booking. Good to get confirmation. Would have prefered all the pricing to have stayed in British pounds as it had initially. But very happy with experience.”

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Posted 1 month ago

Hi Michelle, We appreciate you sharing your experience and booking with us. We have noted your feedback on the 10-minute time restriction at the time of booking and will discuss it internally to see if we can do anything about the time limit. Also, regarding the currency being displayed in GBP throughout, please be advised that some of our products have specific currency requirements, and therefore, your pricing changed to USD at the time of payment. We hope you have a fantastic trip to Vietnam. Kind Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 month ago

“Very good with communication and responses were well within the timeframes stipulated. Everything is 100% clear and understandable.”

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Posted 1 month ago

Hi Stephen, Thank you so much for taking the time to leave such an excellent review. We are glad you were happy with our response time and communication. We look forward to serving you or any friends and family you refer in the future. We wish you a great trip to Amsterdam and Berlin. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 3 weeks ago

“Good!!!!!!”

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Posted 1 month ago

Hi Jiyeon, Good to hear! Feel free to ask if you have any questions or need further tips for planning future trips. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 2 weeks ago

“My wife and I first booked our trip to Romania in 2019 and then as we all know, the pandemic hit. Now, after so many years it is coming to a reality and Bookmundi has been exceptional in helping us since the beginning with all the ups and downs. My wife and I are very grateful for their undying diligence and professionalism.....thank you!!!”

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Posted 2 months ago

Hi Michael, Thank you so much for taking the time to leave us such a fantastic review. We are delighted that your tour is finally coming to reality after the pandemic in 2024 and are happy to assist you in making it possible after so many years. We hope you have a great trip to Romania. Best Regards, Eve Smith Customer Service Manager

Posted 1 month ago

“James from Bookmundi was very helpful and prompt in organising our upcoming tour to Vietnam. He provided all the necessary info and answered all our questions. Very happy and satisfied with the whole booking process through James and Bookmundi.”

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Posted 2 months ago

“Thank you Peter!”

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Posted 2 months ago

“James Harrison has been very helpful when organising the details of our trip.”

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Posted 2 months ago

“Thank you James Harrison ! I wish to acknowledge James Harrison as being an outstanding communicator, super efficient, who offered exceptional ongoing support, during the booking of a tour to Sri Lanka with Bookmundi. James is a shining gem in the organisation, a compassionate kind individual with outstanding tenacity on every level.”

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Posted 2 months ago

Hi Liz, Your 5-star review brightens our day. We truly value your feedback and can't wait to welcome you back for another outstanding experience. We hope you have a fantastic trip with your girl gang to Sri Lanka. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 month ago

“Very nice, friendly and helpful staff. We recommend it!”

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Posted 2 months ago

“Staff returned calls and answered emails quickly, helping us with a few queries. Great service.”

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Posted 2 months ago

Bookmundi is rated 4.7 based on 680 reviews