BookPal Reviews

4.8 Rating 932 Reviews
97 %
of reviewers recommend BookPal
4.8
Based on 932 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read BookPal Reviews
Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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BookPal 5 star review on 19th July 2021
Deborah
BookPal 5 star review on 6th October 2020
Jessica H
BookPal 2 star review on 23rd July 2020
New U
BookPal 5 star review on 13th May 2020
Steve M
BookPal 5 star review on 19th March 2020
Anonymous
BookPal 5 star review on 14th February 2020
Stephanie F
BookPal 5 star review on 14th February 2020
Carole M
13
Anonymous
Anonymous  // 01/01/2019
This has been a really good site for me to buy books for my class. I like that it gives me a big variety to pick from.
Helpful Report
Posted 5 years ago
Thank you for your review, Kim! We hope your books are able to inspire and empower your students. Have a wonderful week!
Posted 5 years ago
Our orders were received quickly!! One thing I did not care for about bookpal is that I received an e-mail with the invoice attached before I received my order. We are a school district and only pay bills once each month.
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Posted 5 years ago
Thanks for the review, Merri-Kay! We appreciate the feedback and are looking into how we can improve that process for future orders.
Posted 5 years ago
Thank you for your review, Merri-Kay! We are always looking to improve our processes and appreciate the feedback. Have a wonderful week!
Posted 5 years ago
Personalized service, super quick response time, felt certain that my order was going to be exactly what I wanted / needed
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Posted 5 years ago
Thanks for the feedback! We hope you have a wonderful rest of your week!
Posted 5 years ago
Glad they had the books. Unlike Amazon where you have to go to 5 or 6 separate sellers to get five books here it there. I was able to get an entire class set. Yay! Mail was slower than normal, but no huge deal.
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Posted 5 years ago
Thank you for the kind review, we appreciate the feedback! We're glad we were able to help you provide books for your classroom :)
Posted 5 years ago
Good service. I'll be back
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Posted 5 years ago
Thank you for your review! If there's anything we can do to improve our service, let us know :)
Posted 5 years ago
I appreciate receiving this shipment of Gallup resources! The books were well-packed and arrived in good order.
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Posted 5 years ago
Thank you for the feedback! Please let us know if there is anything we can improve upon for your next order :)
Posted 5 years ago
Books arrived very quickly. I would like a stronger definition of what the books options are (publisher, year of publication, type of bookbinding, etc), as well as a wider variety of book options.
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Posted 5 years ago
Thank you for the review, we appreciate the thoughtful feedback!
Posted 5 years ago
your telephone agent was helpful and polite, a pleasure to deal with. However, I only needed to call your telephone agent because your website would not permit me to place my order. I have ordered the same book in the same quantity several times before without difficulty. I am unsure why your website failed this time.
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Posted 5 years ago
Thank you for the feedback, Samuel. We are looking into what caused that issue. We appreciate your patience and continued business!
Posted 5 years ago
When some of the inventory arrived to BookPal damaged, they worked hard to have the books replaced and delivered to our event as close to on time as possible. Would have preferred to have the books arrive earlier than they did, but it was obvious BookPal was committed to doing what was necessary to helping our event be a success. This was our second time working with BookPal and I would definitely work with them again in the future.
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Posted 5 years ago
Thank you for your feedback, Ben! We look forward to working with you on your next project!
Posted 5 years ago
The books arrived on time, if not early. They were in great condition.
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Posted 5 years ago
Thanks for the review, Stephane! We'd love to hear any feedback you have on what we can do to make our service even better!
Posted 5 years ago
I was able to order many copies of a book relatively easily.
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Posted 5 years ago
Dear Joy, thank you for your review! We are always looking to improve our systems and make ordering as easy as possible. Would you be available to chat more about your experience so we can make it even better next time?
Posted 5 years ago
I received a follow up call from a gal (name?) who was with BookPal and asked me questions about my purchase. She was friendly and mentioned that if there's ever a book that we're curious about and have not read that she would be willing to provide us a sample. She said she'd send me her contact info to follow up specifically with her, but I have not seen anything come through. Hoping to touch base with her for future purchases!
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Posted 6 years ago
Hi Darrin! Thank you for your thorough feedback and review. Robin had such a pleasure working with you and chatting about StrengthsFinder. She'll definitely be in touch soon if she hasn't already reached out! Thanks again for the review and have a wonderful week (:
Posted 6 years ago
provided product as needed after I figured out how your system worked.
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Posted 6 years ago
Dear Nadine, thank you for your feedback! We are always looking to improve our systems and make ordering as easy as possible. Would you be available to chat more about your experience so we can make it even better next time?
Posted 6 years ago
Decent pricing, and the shipping options were reasonable. Glad they had the amount I needed in stock.
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Posted 6 years ago
Dear Akira, thank you for your review! We appreciate your comments and hope you have a fantastic weekend.
Posted 6 years ago
Love the Michigan books. Just wish I could do 15 copies with the same 35% discount.
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Posted 6 years ago
Thank you for your feedback, Sandra! We appreciate your comments and will definitely make a note of your request. Have a wonderful weekend.
Posted 6 years ago
The company was very easy to work with. Will definitely use them again.
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Posted 6 years ago
Thanks so much, Kerrie! We appreciate your feedback and look forward to working with you again soon.
Posted 6 years ago
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Posted 6 years ago
Bookpal had the books I needed. Easy to use
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Posted 6 years ago
Thank you for the feedback!
Posted 6 years ago
I called, they helped, no fuss, no bother, very friendly. really appreciated all.
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Posted 7 years ago
Thanks for the feedback, Vera!
Posted 7 years ago
Very good customer service! The gentleman who called tried to find a third party vendor to buy the books from when they didn't have them in stock. They planned the shipment for when I asked them to. Only reason I give a good instead of very good is the shipping. You have to order books in sets of 25 but the boxes used only hold 24 and the 25th book is sent in a separate box. I understand all books come in different sizes but I am sure this is an easy fix if you have boxes of different sizes. This is a waste of resources. Please figure a way to stop this waste. Thank you!
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Posted 7 years ago
Hi Soni - Thanks for the feedback! That is something we will look into.
Posted 7 years ago
BookPal is rated 4.8 based on 932 reviews